Customer Ratings & Reviews

I always worry on setup and installation and things going wrong. That's at least half the real tog et them to do it - since if it does go back with a dropped tv or something its on them. That being said, it was flawless. Best Buy has been using quality service to stay afloat as other big box stores suffer from online sales and its a good strategy.

The single agent installed my bravia,moved my samsung and removed my 2003 sony by himself. He was very knowledgeable and polite.

The agents were on time. They unpacked our TV and quickly disposed of the garbage. They set everything up and made sure everything was working correctly.

Our technicians were very knowledgeable, patient, personable and thorough. They spent time making sure we were comfortable with using the TV.

The Geek Squad guys were on time, quick and knew what they were doing. They were in and out in less than 15 minutes

They delivered and set up for me. Courteous and informative about my new TV. Great care.

The team did everything they were supposed to do. They got the TV hooked up and explain to me how to work it connected it to my wi-fi system and everything works perfectly.

These 2 young men were fantastic. They both were obviously very knowledgeable and very patient explaining everything to us. I have had Geek Squad service before and this most recent service was very much typical excellent service. I would highly recommend these 2 young men - although their names escape me, they were memorable- very professional, kind, and mature!

The agent set-up my new tv. He was very knowledgeable and had all the necessary supplies for the installation with him. All went very smoothly. Thank you.

The Geek Squad members helped connect TV to Prime and Netflix and my external antenna. I stream everything but local stations. They explained how to work remote and use it.

GeekSquad, Rick Guthrie (who has set up a lot of my electronics before), and Daryl Kmiec. They assembled my new TV stand, set up my TV, programmed my Logitech remote, and made sure everything was in harmony! Rick answered all my questions regarding my new equipment and was a wealth of information. I have a disability and Rick tweet my equipment to help with my disability. This whole outstanding team is out of the Crystal Lake store with Jerry Tabor the General Manager. I love my GeekSquad team! I couldn't be happier!

I had two televisions activated at about the same time at two different residences. The first one went well with an experienced and very capable individual performing the tabletop install and remote sync flawlessly. The 2nd was a tabletop model installed by a somewhat experienced individual who did not complete soundbar synchronization. Another family member was present to supervise the install. Luckily, I had barely enough acumen upon my return to synch the soundbar. Don’t know why the Geek Squad guy told my family member to use a 2nd remote!?!?

Excellent agent; knowledgeable, personable, accommodating; he was one of the best support people that I have ever encountered.

As I am not technologically advanced having the geek team come to my home to set up my TV with DVR was easy and quick they answered all my questions they showed me several times how to use the remote control.

My guys did a great job. It barely fit into my basement and these guys went above and beyond. Doing a "test run" we found that I had to make more accommodations by removing the handrail for my stairs. They learned which way the TV had to be angled to clear the stairwell and the guy on the bottom had to controls over 160 lbs. of TV. 100" TV into a basement. Great job Best Buy!

As usualGeek Squad service was excellent - this was our third interaction within just a few weeks. Scott Chappell and his team have done an excellent job from the very start and we are extremely pleased. We did purchase the Geek Squad Total Coverage Package and it was a wise purchase. Mr. Chappell has been beyond responsive and so helpful with all of the questions we had about our new systems. We would most definitely recommend The Best Buy Geek Squad to anyone and have done so to several friends and family members.

The Geek Squad members who set up my new TV did an excellent job. They arrived on time, were very courteous and knowledgeable, and explained what they were doing so I was left with a sense of a job well done.

Unpacked and mounted television and connected it to my devices and in-house network. Explained various functions and controls. Answered all my questions. Carried away the packaging. They were very courteous and knowledgeable.

The Geek Squad were very professional and provided the TV set up with great service

The Tech that came out was fantastic, right on time and really personable. He explained everything to me as he was going through the process, made it all very easy to understand. Thrilled with the service.