Customer Ratings & Reviews

I have depended on Geek Squad for most of my tech needs from simple WifFi, to TV & Sonos integration, mesh networks and now two OLED installations one of which was more than complex.Geek squad has always been great. Ayden Gorges team was phenomenal. The installs were professionally done in a very reasonable amount of time and the te team made certain that we understood how to access the internet based stream service that they integrated into out new TV's. I even bought a new mount from them that has life so much easier. Thank you Ayden

I worked with Chris and Don. I received a call the day before the appointment to confirm the tentative time of arrival and service. Then the day of, Chris called and let me know they would be arriving within an hour. That was awesome! He and Don did a fantastic job setting up the TV. They were professional, on time, wore booties to cover their shoes, which I appreciated since it snowed the day before. They did an excellent job sharing with me the features of the TV and made sure I was comfortable with everything before departing. Will definitely request their support again and highly recommend them to other customers. Thanks guys!!

They mounted and connected my TV as needed with the network in my house.

They did a great job, fast and knowledgeable team. They did a great job.

Excellent tech's.they set up tv in record time and took time to show me how to use it.just learning how to stream.got rid of the cable box

The installers were very professional and performed their installation quickly.

The agents installed and ensured all my devices were working properly and answered questions knowledgeably. I’ve never been disappointed with agents.

Two Geek Squad persons to install & interconnect every component (5) of a new entertainment center--to a new circuit breaker that will be the only line of defense ever needed to protect from loss again, my entire entertainment center. Efficient, fully coordinated in their work; effective, readily understood in their communication; meticulous in their attention to each component in its own function--and in its integration with the additional components. They concluded with handing me the remote control device--now, quite literally the authentic extension of my choices, allowing me to execute each one with ease and clarity. A perfectly unified operating system is precisely what the two Geeks produced for me.

The delivery guy set up everything on the TV for us and show us how to work the remote and what channel is that we can get extra very helpful

The technicians who came out were wonderful, we actually had 3 appointments. First one was just the delivery as Best Buy online didn't specifically ask us about mounting before setting up the appointment, even though mounting was included in the Totaltech purchase. Second, this was our fault we didn't buy the correct mount. Third times a charm and they mounted the TV in record time.

Best Buy geeks brought my new TV, hooked it up at everything I use with a TV set...and it rocks. NO mistakes from their end. Nothing but fun from mine. Actually, I'm so happy and confident after this process, I'm already planning on the next upgrade from LG. Should be a tad under a year from now; but, I know BBY folks will resolve any questions I have.

I graduated from a 42" Plasma TV to this Q60T Smart TV. I was really concerned that I would not get as good a picture as what I was getting with the Plasma model but am very pleased to report that the picture quality is just as good, if not a bit better. It's also very nice to have the ability rely on the Geed Squad. They came out and very quickly and easily set up my new TV. They then took the time to show me how to add streaming programs, how the remote worked, and different little insights to making sure everything ran smoothly.

The two men that setup my tv did and excellent job. They worked quickly and were very friendly and the setup went smoothly.

They were fast . In and out under 30 mins. I would recommend again.

I highly recommend. when you make a big TV investment you want that equipment set up to supply the best image possible. Also, a DYI you risk making errors, and it's a more than 1 person job. Team on my set up was on time, professional and fast. Worth every penny. Nice people.

The installers hooked up the TV with the cable, Roku, and DVD player. They gave a lesson on how use the remotes. They disposed the old TV and cleaned up after installation.

The 2 men who delivered and set up my 65 inch Samsung TV were efficient, polite, and and really knew their stuff.

Our installer was fabulous! He kept me up to date on his timing for delivery and delivered a great product and a great set up. Texts / emails from Best Buy were useless. Fortunately our installer provided real, useful information!

They were here when they said they would be. They were professional, knowledgeable, and efficient. They answered all my questions and gave me a quick tour of the workings of the TV.

The gentleman that came and installed our new tv, dvd, Apple TV was very good and professional. Did everything that needed to be done and made sure we knew how to work everything.