Customer Ratings & Reviews

We bought a 55" Samsung Q60A Series QLED 4K TV. I had some issues getting everything wired to work correctly, including my aging but still great-sounding Yamaha sound system (purchased from Best Buy in 2004). I grudgingly payed for Geek Squad assistance. I found that their assistance made my life much easier and was well worth the fee. The squad member quickly figured out a bypass to make the sound system work easily for the cable, DVD, and Fire Stick.

The technician who installed my TV and soundbar was extremely courteous, patient and friendly. I will definitely call Geek Squad again for all my technical needs.

Came on time for appointment. Super knowledgeable, professional, did not leave a mess. Could ask questions and get answers and reccomendations that were right on point that I could understand. GREAT!

Both guys were excellent with every aspect, I am glad I decided to have them there was know way I could of done it myself

I was very impressed with the level of skill, knowledge, and professionalism demonstrated by the guy who delivered & set up the TV. When I get another TV, I will want to use Geek again.

The Geek Squad (Monty and Emanuel) installed and set up my new LG TV quickly and instructed me how to use the features and made sure I understood everything - they did a wonderful job!

The Geek squad at Best Buy is the best, very knowable people and they take their time with us old people showing us how to change the channels and look up programs that we wanted to see. They made no mess and took the empty boxes with them when they left. These people know what they are doing and do it very well. I can highly recommend the Geek squad.

Great customer service. They mounted my 85'' TV with no issues. Also took the time to setup, explain & and cleanup.

We bought a Samsung QLED 65" and we wanted the agents to help us set it up. The service was great. They worked fast and they cleaned the messy to make sure there's no unused papers, cardboard, styrofoam, etc. They set up the tv as we wanted. They were also polite and patiently explained to us how the tv worked. We were happy the tv was ready to use. My husband and I are not handy persons. Hiring the Geek squad was the best option for us. We knew we had to spend money on their service but as long as the service met our expectations we didn't mind it.

Josh and his helper with Geek Squad were terrific with the installation and set up. Ashley in the Willowbrook store was most helpful in guiding me to make the best purchase decision for me.

Colin did a great joy solving our Set-Up problems, as well as pairing our DirecTV remote to the new TV. He is real good !

I don’t remember this so I guess my partner was home for this. TV was set up nicely and no mess. Everything works as it should.

The customer service was awesome. In the morning I received a call that they were 1 person short and couldn't get to my home until the afternoon. He remained in contact providing me updates of his ETA. Granted this messed up my original plans however I appreciated the transparency. Once the TV guy arrived he quickly mounted my tv flawlessly in my brand new home. The technician was very knowledgeable and found a solution due to the stud placement. Highly recommend.

The two very efficient, polite and nice technicians who delivered my 77" Samsung QD-OLED were very considerate, and worked quickly and with sufficient details for non-techie me to feel very well considered and comfortable with the new set after they left. they removed all the packaging and also took away my huge old rear projection tv. No muss and fuss and they left my home neat, clean and very well-settled. They are a credit to the company as well as to the promise of service as described on the site.

The agents came on time and took down the old TV and put up the new one. It was well packed and they were very careful to take care. After it was set up, one of the gentleman stayed to program the TV, set up my apps, and make sure everything was going to work perfectly without struggling through it myself. Thank you!

The Geek Squad delivered, unpacked, and hooked up my TV with great care and professionalism. They patiently answered my questions and explained how to use the remote control.

The technicians were both very professional and knowledgeable getting the TV setup and connected quickly.

Excellent work the geek squad was great put together my TV. stand did a remarkable job no#1 I would recommend them to anybody outstanding job

Great install however sound is fading in and out. Research indicates LG is notorious for this problem. We may need another visit from squad to assess, correct, or Best Buy replace

The Geek Squad mounted the Television set satisfactorilly. After waiting weeks for delivery the geeks did their job well. Delivery suffered several delays because the Gresham, OR store kept delaying withoput a good explanation and it turned out they didn't have the TV in stock