Customer Ratings & Reviews

I really enjoy my 98 inch Samsung especially with the Super Bowl coming up. Great picture and my friends and family love it too.

i give the Tech David 5 stars. With his knowledge and service to solve my in sync sound issues, I now have been able to watch all programs with matching sound and movement of the lips. It was good to get a live person and tech that listened to my issues with concern. THANKS!!

The single agent installed my bravia,moved my samsung and removed my 2003 sony by himself. He was very knowledgeable and polite.

Amazingly excellent service! They came even earlier than anticipated. It was like 1-2-3 you're hooked up. They gave me some tips, cleaned everything up and it was done!!

Tech came on time. Very skilled. Since I am not able to move the old TV out and set in the new one it was worth the money. The $60 charge to ug in the DVD player was excessive.

The purchase of the house brand 32" TV was changed to a premium 32" Samsung which I picked up at the Marina store. That Geek Squad install is awaiting Direct TV initiation. Previous Geek Squad work has always been the very best, and look forward to completing this project.

Set up a 55 inch and 43 inch very quickly, cleaned up all the wires to make it look neat and shipshape. Demo to show us how to use both. Terrific experience.

Installer was friendly and helpful, did a good job of installing all the speakers, concealing the wires, and optimizing the sound for my room

The agent set up my TV quickly and answered all my questions. This was a set up for my Mom through my Total Tech membership and worked out great. My mom is so happy with the service and her brand new TV. The agent was helpful in letting my mom know that her cable digital box was no longer working and told her she should call and get a new one.

Was a hit and miss. We had a couple TV installs done and 1 of the subcontractors they sent just wasn't very good. 1 mounting bolt is even installed at an angle and i have to fix it, and he was rude. The other 2 calls we had the Squad guys were great

Great service. Professional set up. Helped me understand how to get the best use out of my TV

Our Geek explained everything about our tv to us. And he demonstrated most things too. We are loving our new tv.

Agents were prompt, courteous and patient. Made sure all systems worked and explained all features.

it was easy to set the appointment I was updated via text frequently in the says leading up to the appointment The tech showed up wihin the appointment window The installation went very smoothly and all the tech's suggestions were spot on. The products and their operation were clearly demonstrated and the tech made sure I could operate the products I was given contact information in the event I needed follow-up help. All in all, a thoroughly good to excellent experience.

The young man was VERY helpful, extremely meticulous when it came to cleaning up, everything was installed and I was instructed in a very short time.

The 2 gentleman who delivered & set up the TV were courteous and showed me how to operate the TV & explained the remote. Excellent service!

Excellent service by our Geek Squad tech. He delivered it in a timely fashion, maintained social distancing & wiped items as needed. He removed the broken old tv & boxing for the new tv for recycling. He was knowledgeable & efficient - I did miss some items but was able to figure out everything as he had set up the remotes. I was impressed with Geek Squad’s overall service experience & will be looking to use Best Buy in the future for service & install.

These people are and were Very informative and very professional. They were very prompt and the installation was very quick and done with ease and no mess.

I live alone, so I definitely needed assistance getting the TV set up on the stand and on my entertainment center. The Geek Squad person was super knowledgeable, efficient, and friendly. He set me up, gave me pointers for configuration, and took my old TV to be recycled.

The gentleman (sorry can't remember his name), was knowledgeable, cleaned up after himself and was very pleasant to talk to. He would be welcome again. My only complaint, he was so fast getting the TV set up, I didn't get the serial number or model number to be able to register w/LG.