Customer Ratings & Reviews

After an unsuccessful installation by a 3rd party installation, the Geek Squad came to listen to my concerns, analyzing the situation and proceeded to properly set up the TV to my requests.

The gentleman that came and installed our new tv, dvd, Apple TV was very good and professional. Did everything that needed to be done and made sure we knew how to work everything.

They were here when they said they would be. They were professional, knowledgeable, and efficient. They answered all my questions and gave me a quick tour of the workings of the TV.

If we could give our Geek Squad tech 10 stars, we would. Knowledgable, personable, efficient, effective, thorough, considerate, and a great teacher. After spending the time necessary to simplify the sound system that was a mess, Hans walked us through the operation with our new remote, new tv and new DVD player. His answers to our questions were clear, and he made sure we had contact information for future questions. Simply outstanding. Exceeded our expectations in every possible way. Bravo!!!!

The installer came on the assigned date and very efficiently and courteously assembled and installed the TV set.

No regrets on this purchase. TV has a very sharp picture with true colors. The Geek Squad arrived on time and set my new TV up to work with existing Comcast. Showed me all things related to Roku so when I eventually cut cable out, I’ll know what I’m doing. My “agent” must have been a teacher in a previous life. After he explained everything, he gave me the remote and had me duplicate what he had done. That made a huge difference in my learning. The Tv is perfect and the delivery was perfect. With Best Buy’s price match guarantee, why shop anywhere else.

Very professional, apologetic for being late due to high demand. Very quick and thorough in the setup

THE AGENTS WERE PROFESSIONAL, COURTEOUS,CONSIDERATE AND VERY CAPABLE. THEY UNPACKED AND SET-UP MY 77 INCH OLED LG TV AND MY BOSE 900 SOUND BAR. THEY MADE SURE THE EQUIPMENT WAS OPERATING PROPERLY, INSTRUCTED ME IN THE USE OF THE REMOTES AND OTHER DEVICES AND REMOVED ALL PACKAGING IN A VERY EFFICIENT MANNER. IT WAS A FANTASTIC EXPERIENCE. I WILL DEFINITELY USE THE SERVICE AGAIN.

We opted for Geek Squad service over sub-contracted installers and are so glad we did! Our “Geek”, Mike Green, was so friendly, courteous, and knowledgeable about our new TV and how to hook everything up! He was so careful getting the 65-inch TV out of the packing! He set up our cable system, the remotes, and the separate sound system and took his time explaining things so we understood (we are old, lol!). I will always use Geek Squad from now on!

The agent set up my TV and connected my X Box and theater system. He was very nice and professional. The entire set up only took a few minutes.

Matthew J. Myrick and Gemel Phillips These two men where excellet at explanning all information about our new TV as well as trouble shotting an issue with our internet connection. These two professionals were able to inform us to contact our internet provider to touble shoot an issue on the providers end. They were very kind as well. Thank you both for a job well done. Sincerely, John and Marie Heim

Arrived timely, did the job quickly, set everything up, and hauled away OLD picture tube TV. Kind of expensive if just getting the set up, but with haul away then the price was okay.

Very professional in their service. Helpful and knowledgeable.

I am very pleased with the installation of our tv and would not hesitate to recommend this service again

Great picture. Easy to operate. We are enjoying the quality of the picture.

I was very impressed with how thorough the guys were. Measuring and re-measuring, checking the level and making sure my tv would be well placed for watching ... Yet out of the way to avoid hazards. Great teamwork between the two. Not a single wasted move. Your installers are very valuable members of your team. They represented you well with their speed, knowledge and professionalism. They also listened and taught me only what I needed to know ... Not wasting time on all the fancy extras that I don't care about. Well done!

The two installers got everything hooked up and running very quickly. They were very professional and answered all questions. Recommended for anyone buying a larger TV.

When my wife and I purchased a new television for our living room we wanted our previous television relocated to or family room and a new surround sound receiver installed there as well along with a Harmony remote. I can’t say enough about the quality of the Geek Squad experience. They relocated the television and installed the new receiver as well as programmed the new remote. They reconfigured all the tangled mess of cables and wires that had accumulated over the years. When they completed the set up we now have an organized, efficient and flawlessly operating theater set up. They truly are the best part of the Best Buy experience.

very professional and helpful representatives, explained and installed everything for us.

The Geek Squad mounted the Television set satisfactorilly. After waiting weeks for delivery the geeks did their job well. Delivery suffered several delays because the Gresham, OR store kept delaying withoput a good explanation and it turned out they didn't have the TV in stock