Customer Ratings & Reviews

Due to TV product problems had experience with 3 separate Geek Squad teams. Can’t say enough about their service. Both teams and one single ‘Squad’ member were GREAT ! All were very friendly, courteous, knowledgeable, efficient, professional and patient (I’m told my questions and narratives tend to distract and irritate). I was amazed how fast and efficient they all were with the TV set up and with the technical aspect of connecting everything together. They impressed me ! These associates are definitely an asset to Best Buy. And to Best Buy’s customers.

The agents were very professional and good at their job. They measured my TV stand and said it would be slightly short for the TV legs so they were a great help in trouble shooting and using my coffee table to put my TV on for now. They hooked up my Blue Ray and got all my apps up and running. They also connected up my sound bar. I asked any and all questions and they were kind and answered them. I give the a 5!!

The two technicians did are great job setting up my 82 inch TV and also setup my bose surround sound system.

A setup was required due to the size of the TV. The installers arrived on time, were respectful and knowledgeable, and responded to all questions and requests in a timely and accommodating manner. Well worth the charge.

Very pleasant and well informed. The installer spent extra time explaining how everything worked. I was very pleased!

Setup was fast and extremely friendly. They taught me everything I needed to know. They did an excellent job in minutes.

Dejuan took the time and patience to explain the great benefits of our new tv. He was very kind and realized we were lacking knowledge. He answer all our questions. It is so re-freshing to find such a nice person. Thank you

The Geek Squad connected a new TV, receiver and an all purpose remote control. This includes different zones for different speaker systems. For me this would have been an extremely difficult set up. I don't know if I would get it right. For the squad it was routine. In the past I could hook up some wires, but they found some redundancy in my hook up in my old system. I was glad to have them hook up the new system correctly and efficiently. They were friendly, polite and professional in their work. I recommend using their service.

The Geek Squad delivered my TV and connected it so that I could use it. They showed me what to do with the remote if I had to use it. They even set up my remote from my cable provider for me so that I didn't have to have them make a visit. I have no problem using the remote from my cable provider. They also removed my old TV and took it to be recycled even though I paid for the removal. Otherwise I don't know what I would have done with the old one.

Joel and Zach (The Geek Squad) were fantastic!!! They were very professional, knowledgeable, and exhibited great customer service. They worked together as a team. After completing the installation they gave me a brief tutorial, and made sure I understood. They removed all trash related to the installation. This was my first experience with the Geek Squad. Thanks to Zach and Joel it was a fantastic, and positive experience.

The agents arrived on time and set up and connected the tv to our WiFi and streaming services. It was quick and seamless

The TV is fine, unfortunately Best Buy/Magnolia did not understand my condition with Direct TV connection through a WI-FI. The 4G processor requires a higher download speed in order to work efficiently. I would have bought an older technology OLED if I had know this condition. I would have expected my Best Buy and Magnolia sales representatives to have understood this condition and suggested an older technology with a quality picture. The Geek Squad techs were awesome. They mounted and connected the TV to all my equipment. They were TOP Notch.

The gentleman (sorry can't remember his name), was knowledgeable, cleaned up after himself and was very pleasant to talk to. He would be welcome again. My only complaint, he was so fast getting the TV set up, I didn't get the serial number or model number to be able to register w/LG.

Agent attached stand, helped me move my TV table to set it on, attached all of my devices - especially the ARC for my new Onkyo AVR receiver, taught me to use it and even fine tuned my Onkyo setup. He also checked my comcast cable box signal strength.

The Geek Squad team did an excellent job in installing the tv and the sound bar. Shawn and Cameron took the time to explain everything about the operation of the tv and getting our favorite apps.

The Geek rep arrived early, and worked diligently to restructure our modem/router wiring for our new Roku TV hookup. He then took additional time to set up the TV, which had been scheduled on a different day. So glad to have his expertise and get it done all at once.

The agent set up my TV and connected my X Box and theater system. He was very nice and professional. The entire set up only took a few minutes.

This is the second TV delivered and set up by the Geek Squad, and once again, I was happy to have this service. The guys had the TV in place and setup in record time. I'm so glad I was introduced to TotalTech advantages, and will continue to enjoy the benefits that having tech professionals ready, willing and able to help me with my tech purchases.

You know Murphy's Law well I am very glad I had Best Buy I have a 70 in TV on a swivel bracket by Santa's the first TV came with a little defect the second one came they changed it out it ended up having another defect I ended up upgrading to a little bit better TV a bigger 175 in so you know what they say third time's the charm and it was great because I didn't have to do one thing they did everything and they handled everything for me so if that would have been purchased on Amazon man what a crazy hassle that would have been even any other place I could think of I was happy that I bought it at Best Buy anyway that's my story it was crazy getting too bad TVs in a row but that's on Samsung Best Buy really went above and beyond so I had to leave this to show my appreciation sincerely James

the agents were neat, clean, and knowledgeable. They unpacked and connected the sound bar and tv quickly and answered all our questions.