Customer Ratings & Reviews

Dan provided excellent service. He arrived on schedule and showed us options on our new Smart TV. We both had the opportunity to demonstrate that we knew how to operate it before he left. Very friendly & customer service oriented.

Tv has been great installation was a smooth process

My guys did a great job. It barely fit into my basement and these guys went above and beyond. Doing a "test run" we found that I had to make more accommodations by removing the handrail for my stairs. They learned which way the TV had to be angled to clear the stairwell and the guy on the bottom had to controls over 160 lbs. of TV. 100" TV into a basement. Great job Best Buy!

The Geek Squad set up my TV and sound bar, plus explained the controller. They even came back later because I had a question. Wonderful customer service!

The agents were outstanding in setting up my tv and sound system. It did not take them long to get it set up and they took away all my old stuff.

The Geek Squad came & checked out my sound settings (which I admit, I messed with) and restored my sound settings to something MUCH desireable. Thank you for that because it was driving me crazy. I had more bass than treble and background sounds louder than normal. Should have called them in the first place to have them adjust the sound to our liking.

My set up of TV, sound bar and DVD player was done before i could blink an eye. The 2 guys were professional and made sure everything was correct and i understood how it worked. Very respectful of me not being tech savy!

I was out of town so I had techs come in and set up our new 75” Roku for my husband who is a disabled veteran. They were great, even called me to make sure they had taken care of everything. Well done!

Both guys were excellent with every aspect, I am glad I decided to have them there was know way I could of done it myself

Love the t.v., excellent picture. I have it paired with a klipsch cinema 600 sound bar and 10 inch sub. I had geek squad set up and pair with the internet, cable and other devices. It was easy for them and has worked flawlessly since. My wife and I are amazed every night at the upscaling picture quality. I do enjoy hockey and the motion rate has removed any puck blur we had with our old t.v. Very happy with the purchase.

The two very efficient, polite and nice technicians who delivered my 77" Samsung QD-OLED were very considerate, and worked quickly and with sufficient details for non-techie me to feel very well considered and comfortable with the new set after they left. they removed all the packaging and also took away my huge old rear projection tv. No muss and fuss and they left my home neat, clean and very well-settled. They are a credit to the company as well as to the promise of service as described on the site.

The guys were running behind, but called to let me know how much delay to expect. They came within their estimated delay. Both techs wore masks per the Covid-19 restrictions. They moved the current TV downstairs. Both were efficient, professional, and answered all my questions. They removed all the packaging, assembled the stand, hooked up the cables, and quickly went through all the startup menus. The TV is working great!

I don’t remember this so I guess my partner was home for this. TV was set up nicely and no mess. Everything works as it should.

The Geek Squad agents installed a Roku Streaming Stick on our TV, which was not a smart TV. They then gave us lots of information on how to stream and what things were in the various choices available to purchase for streaming. The agents were both excellent and very knowledgeable!

The agents put together our TV stand and set up our TV. They also set up a new TV and explained how to use all the components. Another agent came the very next day to set up a sound system and helped problem solve issues with an olderTV set up. Everything is working!

Set up guys were very professional and did an excellent job explaining everything. So glad we had Best Buy deliver and set it all up.

Alex and Bobby did an excellent job by relocating my existing 85” TV to a higher position on my wall. They were both very courteous and friendly. They also installed another TV in a bedroom and took the time to go over all the features. Both Alex and Bobby went above the call of duty, keep up the excellent job.

Colin did a great joy solving our Set-Up problems, as well as pairing our DirecTV remote to the new TV. He is real good !

Tech set up my TV and removed my old set. He took the time to hook up both my outdoor antenna and then the Mohu antenna for comparison. We decided the outdoor antenna brought in all the channels the Mohu did without having to run a long cord across the room. He placed the Mohu back in the box and said I could return it. My old set was heavy, but the tech took it for recycling. I appreciated his expertise and leaving his business card should I have questions.

The team that set up my 77" TV and soundbar with woofer did an excellent job. They showed me how to use it all and helped me to setup my apps, like Netflix, etc. They took away all the packing and just left me with a beautiful TV to enjoy.