Customer Ratings & Reviews

Great service. Professional set up. Helped me understand how to get the best use out of my TV

Bill from the Geek Squad did a fantastic job setting up my new 55 inch Samsung TV. He was very patient, professional and knowledgeable.

The agent set up my television that I purchased as a gift for my sister abd her family. In addition, the agent gave recommendations on the purchase of another television. Because of her, my sister bought another television. Installation was fast.

The technician did an outstanding job of installing and explaining the tv and remote functions.

The techs were absolutely amazing! Knowledgeable, friendly, engaging! Would be great if customers could request specific techs, they'd get all my installations!

I was impressed by the service. Arrived on time. Very professional without being stuffy. Courteous and friendly. Knew exactly what they were doing and got it done quickly and efficiently. Explained things to me and answered my questions. Left no mess behind.

Geek squad is great at setting everything up and giving recommendations when at your home. They are expensive and should be used for more complicated setups.

These guy's came in set everything up and at the same time, explained everything to me. They made sure before they left, that I knew how to operate my tv.

Pretty awesome delivery process. The techs set the TV up super fast and instructed me on the operating procedure

The technician was efficient in mounting my new TV and explaining how to use it. He was also very pleasant and knowledgeable.

The very nice young couple who set up our new tv did a great job. They were very polite and knowledgeable. I do think $200 is a bit pricey for this, and I hope the folks who set it up receive most of the payment.

The agent mounted my tv and showed us how we can hire someone else to hide cords.The install was great. What we are EXTREMELY UPSET about is that we bought an in wall cable con power gromme, but decided not to use it. We never opened it, and we decided instead to install another outlet by our wall mount. We attempted to return the unopened equipment but it was after the 15 day limit and your staff was inflexible and would not let us return THE UNOPENED UNUSED EQUIPMENT THAT YOU COULD RESELL!!!! We HAVE BOUGHT THREE TVS FROM YOU AS WELL AS SPEAKERS ETC. Well over $1000 dollars and your staff would not let us return UNOPENED merchandise for $80?!?!? No respect for your customers. The manager didn’t even look us in the eye. We are extremely upset and will never shop there again. We left the unopened unused merchandise for you all to RESELL. Enjoy your double sale of $80. You lost a customer and we are not going to be quiet about it. Geek squad was great. Your in store return manager and inflexible policy was The WORST.

The two Geek Squad technicians quickly set up my new TV including providing an HDMI cord when it became clear that I did not have one. They also were very generous in showing me how to use the remote and the various functions as this is my first smart TV. They answered all my questions and also suggested that if I needed additional help, I should get in touch with the Geek Squad 800n number,

Installers did a great job and were helpful with set up I’m not sure if the installers were geek squad or not but I was satisfied with them

Prompt, excellent service. The two young men were polite, knowledgeable, and extremely professional.

The team that installed our television were both very friendly, knowledgeable and professional. They were through in the explanation of how the tv worked along with the features that it has. Also noticed that our router wasn't strong enough for the products that we have and was able to point us in the right direction for a new one, and was also a "Deal of the Day". Highly recommend!

Jakob and Larry were magnificent and indispensable with instillation of our new Sony OLED 65 inch tv and Bose sound bar and subwoofer. Their knowledge and experience of the products and swiftness of the instillation put aside the complexity of getting the tv and sound accessories up and running - and just in time for the Superbowl. We were thankful for the services they provided which turned out to be more than just placing a plug in the wall. What could have been a lengthy and frustrating installation on our own was an event to be celebrated. Those who are doubtful about utilizing the Geek Squad for instillation should think twice about foregoing this valuable service. Jakob and Larry made our day.

Great picture and smart TV functions are easy to use.

Our service rep was knowledgeable and helpful. He was even able to download our apps even without our internet being connected yet. He also gave us his card and told us to be sure to call him if we had any questions in the future.

Everything was done quickly and efficiently. You really cannot ask for more.