Customer Ratings & Reviews

Jayden & Jordan were very efficient and explained everything so that all of our questions were addressed. Very helpful

The gentleman who installed my tv did so quickly and efficiently. Very professional and explained the working of it as well as set up the remote

The guys were great.. making sure things were all set to go.. good about answering questions.. good cleanup

The young man that put set up my new tv was wonderful. He even offered to put in my vcr. I hope, if I need someone I can get him again. He was the kindest. Thanks. Sandy

installers did nice job, quick and easy and would recommend them.

Team showed up on Time. Instructed how to use TV. Verified TV was functional

The first that set up the tv was friendly and helpful. However, when he went to set up my wireless headphones he said there wasn’t an audio output on the tv. Was told I needed an adaptor or a new set of headphones. Went to Best Buy and was told they don’t have adaptor. Bought new headphones and was reassured that they would work. Not! Had to have another technician come out and said these also won’t work. He had to connect them to my cable box. Wish the first person had known this, it would have saved a lot of trouble and cost of new headphones. Still can’t believe that a new tv doesn’t have this feature when my twelve year old tv did.

While mine was a simple replacement with no mounting, I was very pleased with service from Raymond. Tv was replaced & set up with my service provider. Saved me a lot of time ,etc. (I'm elderly, slightly disabled, & not very tech savvy. Delivery was included with my Total Tech renewal.

The gentleman (sorry can't remember his name), was knowledgeable, cleaned up after himself and was very pleasant to talk to. He would be welcome again. My only complaint, he was so fast getting the TV set up, I didn't get the serial number or model number to be able to register w/LG.

The team that delivered my 75in TV was very professional. The TV was brought up 3 flights of stairs, unboxed, and set up in less than 1 hour. Prior to arrival, Cortez, the technician, consistently kept me updated on the time he would get to my residence, calling me multiple times. Not many would be so considerate of one's time. Very happy!

The 2 Geek Squad techs that came to my home were great wore their masks, shoe covers, very polite. They took down my previous plasma and removed from my home, unpacked and set up my new TV, one of the the techs did a outstanding job neatly rolled excess wires with zip ties, and electrical tape in the back of TV. The other tech installed my apps for me, hooked up sound system, and blu-ray player with my universal remote. They left no mess behind, even discarded large empty box, and Styrofoam packing for me.

The Geek Squad was very helpful delivering the TV, setting it up, showing me how to navigate with the remote, and answering my questions. They went through it all quickly, so I had to have them re-explain a few things, but they were patient, friendly, and accommodating.

This was my first purchase from Best Buy for a 65" Samsung TV along with Geek Squad installation. The Squad guys were very polite and efficient with the installation. I had a problem later and put in a telephone call to the Best Buy Geek Squad. The lady who answered suggested what I could do to correct the problem. She held the line while I tried out what she suggested and "Bingo", it was fixed without a house call!

The guys were excellent & installed my tv with no problems.

Excellent service from the nicest people. The team that installed my television were wonderful, fast and friendly. Normally I am uncomfortable when I have to let people in for a delivery. Not in this case, totally professional!

The set up person did a wonderful job. This was a swap out deal where the original TV (Toshiba 55L621U) was not the right TV for my 85 year old mother who lives in assisted living in Spring Lake MI and I purchased the original set in Lansing and brought it up to her and set it up for her. She was not happy with the volume or having to re-select the input every time she turned the set on. I worked out the swap at the Lansing store and the Muskegon store picked up the Toshiba and set up the Insignia 55DR710NA17 for her. She was very happy with service provided. I am also very happy with the service since it saved me a 300 mile round trip to swap out the TVs.

I was happy with the set up. The men were very efficient. The only problem is my VCR and DVD cannot be attached to this TV.

5 Stars because you can't fix what you don't find on the Sony X800M/2 4K Player connected to a Bravia 9 70inch UHDTV and 4K TV. The Movie on blue Ray disk and other types as well would play 3 or 4 trailers before getting to the Top Menu. I don't remember this problem with my 13 year old Samsung system. Inserting the Blue Ray disk into the Sony X800M/2 Player and when the disk starts to load and display disk info, Press the Top Menu Button and thet should send you to the Top Menu on the disk to play the movie. If you didn't catch it in time, when the trailer starts; then press the NEXT button. Then keep pressing the next button until the Top Menu is displayed...

Glad I had geek squad take care of everything the rats nest is gone everything was connected and linked no more reading of manuals only need two remotes now one for the tv one for streaming

The Geek Squad is awesome. Smart helpful (we are old and need lots of help lol) and they set things up so they were simpler for us to use.