Customer Ratings & Reviews

The Tech was told to just deliver TV per his work order. I explained to him that it was a delivery and set up. He made time to do the delivery and set up. We had issues with the TV stand that we thought we were going to hang the TV on. He tried everything he could to get it to work. In the end it didn't. But that was not the Tech's fault. He was very nice.

Mike, from the Best Buy Geek Squad was beyond excellent. He was helpful, knowledgable, and patient. I could not have asked for a better delivery/installation experience.

Love the t.v., excellent picture. I have it paired with a klipsch cinema 600 sound bar and 10 inch sub. I had geek squad set up and pair with the internet, cable and other devices. It was easy for them and has worked flawlessly since. My wife and I are amazed every night at the upscaling picture quality. I do enjoy hockey and the motion rate has removed any puck blur we had with our old t.v. Very happy with the purchase.

Had my Tv and sound bar up and running in no time.They definately no what there doing.

The guys were running behind, but called to let me know how much delay to expect. They came within their estimated delay. Both techs wore masks per the Covid-19 restrictions. They moved the current TV downstairs. Both were efficient, professional, and answered all my questions. They removed all the packaging, assembled the stand, hooked up the cables, and quickly went through all the startup menus. The TV is working great!

They were so knowledgeable and explained all information we needed to know. They were great!

We were having trouble getting the DVD player and Netflix to have sound. I had called LG customer support to no avail. Looked for a you tube video. Nothing. Justus and another gentleman with the geek squad came out and had it working in no time. Thank you both. We also had 4 remotes. They showed us a universal remote which we bought. They set everything up and taught us how to use it. They would show us and then have us try it. Smart, quick, considerate guys. Very happy with their service

Installation was smooth and professional. The team was efficient and informative.

Geek Squad guy set up my TV in a few minutes. I wish I cornered him so he could have explained all the features of the TV. Owners manual is absolutely useless - the TV serves all my daily needs very well but I'm still in the dark with many of the "smart" (???) features.

The Best Buy personnel were polite and professional from the time they arrived until the time they left after completing the tv install. They answered all my questions and got the tv communicating with the Wi-Fi and Direct TV remote control. The whole process took about 20 minutes.

The guys came in clean, went right to work, talked me through the process, even suggested that I could have had a wall mount in lieu of the cabinet I purchased for the TV -- and they offered me a 10% discount should I order such installation from them rather than from the store. I can rate them as 100% helpful. Of course I could have done it myself (I kid myself -- and you), but it would have taken days and it wouldn't have been done so correctly (and I would have turned the air blue, irritating my wife). These guys aren't just good -- they're superb!

Installers were careful with home theater connection to NEW LCD

Geek squad was very professional in installing my new Sony TV. They set it up explaining how everything works and answering my questions.

John Wendorf was exceptional. He was personable and efficient. We were very impressed with his service.

Great service of settling up and installing my new TV and sound system. Thanks Michael and Tre.

Agents were careful with setup of new C1 and removal of old 192# tube set. Showed me how to use wireless to take advantage of HBO Max. For our household's needs, tech service was outstanding as to punctuality, set-up, clean-up, and courtesy. Though set could use some fine tuning as to its potential, we understood setup is not a professional calibration. Overall, very pleased.

Chico and Ephram were our installers. They were exceptional. Chico walked us through the remote and every app on the TV. They hooked up our cable and DVD player and there are no issues. They were exceptional and made us feel very comfortable with our new purchase. Very happy with the Geek Squad.

The techs arrived promptly and installed my TV with my total tech membership! It was simple, easy and smooth. He answered all my questions and hauled away the material. Would definitely recommend this service. Don't forget Total Tech! Believe me, the membership is SOOOOOOOO WORTH IT!

The Geek Squad Tech Agents were top tier. Across the board they excelled. I have had Geek Squad service in the past for assistance with my existing electronics but these two guys have greatly surpassed them. 1000% satisfied.

The TV was set up as requested and the techs spent extra time showing us how to work it.