Customer Ratings & Reviews

Two young men showed up. My old tv was very large and HEAVY. Without batting an eye, they removed the old beast. Then, placed and completely hooked and set up the new Sony Bravia OLED. They took the time to make sure all settings were optimized and to my satisfaction. It was expertly and quickly done.

Purchased TV as gift to out of state elderly relative who was unable to lift and connect and set up tv and other devices. The agents were able to complete the set up on 2 visits and thankfully covered under my Tech service plan.

Had Best Buy install 55 inch Sony tv. Install went well. Internet Connection set up with no problem. They demonstrated for me use of remotes. Made recommendation to get a new surge protector For TV and video player. There was some issue with connection and set up of sound bar which was related to set up of video player and was resolved by briefly disconnecting the player.

The agents called to say they were on the way and arrived within 5 minutes. They installed to my cable and tried to connect to the internet but they could not as I could not find my password (not their fault). Unfortunately the one installer showed me on the screen to look for setting when I retrieved the password and install onto the internet too. He did not show me on the controller what to push to bring the settings so I have not been able to connect to the internet. I do not mind though as I still can use the television on the cable.

Great Experience. I was kept informed of the upcoming time of service and the installer arrived early with my permission to do so. Fully explained the operation of the setup and did not leave until I was satisfied with my ability to operate everything.

Our Geek squad installer did an outstanding job installing and connecting our TV to all services. He was efficient, personable, and knowledgeable. He made the experience enjoyable.

Our Best Buy Geek Squad installers were tremendous just like our new Samsung AI neo QLED TV. Knowledgeable, sensible, communicated well, and courteous. Great guys. Surely couldn't have done it without them. Great job!

Dan and Alex provided amazing customer service while installing my new Bravia 8II and Bravia 9 soundbar. Dan's knowledge and expertise is incredible and he did a great job explaining the function and use of both units.

Great tv, easy to use and install, love the picture

TV fits perfectly into room. The quality and sound are far more than expected

The installers did a great job! They were very polite and informative while installing my TV and hooking up my existing surround system. He made sure I understood all the operating procedures for a new tv and answered all my questions as well as gave my some great advice on upgrading my old receiver to improve dolby atmos.

The team set up my new TV and connected all cables and remote use to my existing Xfinity box and remote. The two agents (Tom and Jesse) were very knowledgeable and worked efficiently and very pleasant.

I had great experience with service guys. They are very professionsal and on time and clean service.

Cesar did an excellent job in connecting my TV and programming. He was ver professional and knowledgeable. I just purchases another TV and wojld hope that Cesar can come to set it up.

There is no way I could have done this myself. I would have had to watch tv on my computer I guess. These two guys brought my tv in, hooked up everything, asked me where I wanted everything plugged in, did it all nice and neat, then showed me how to use everything. They left here and I had a new tv with a picture that still blows my mind! I love showing it to my friends. Its like being at the movies.

Very professional service by Geek Squad in delivery and installation of my Samsung TV. After a quick setup and installation, they were more than willing to answer my questions and provide other information related to connectivity with Wi-Fi and tutorial for use of Remote.

I recommend doing getting them to do everything. Why bother wasting your time. Quick and easy...they answer all your questions and get you setup quickly.

TV was installed, set up and ready to go within 20-30 minutes. No hassle! The agent also installed my DVD player and I was all set. I was relieved to not have the frustration and hassle of trying to set it up myself. Thanks Best Buy for taking the headache out of installing a new TV! I would highly recommend letting Best Buy do it all for you.

Great setup. The geeks that came to setup the tv were very knowledgeable and did a great job.

We have had them out on several occasions and have been well satisfied with Anthony and Randal. They are very knowledgeable and helpful in every way. They go the extra mile to help with the understanding of new technology . They are on time polite, neat in appearance and installation of product.