Customer Ratings & Reviews

They came out and installed my DVD player.Very Quick and easy and explained how to operate. Very Happy!!!

Stephen Franklin was the best. He put it together in a timely manner after checking to make sure it was not damaged in the shipping process. He and Koby cleaned up the foam and loose paper. They removed the boxes.

If it were not for geek squad and their knowledge and excellent service, I would not buy anything at Best Buy! Best Buy has screwed up every single thing I have ever bought for them but fortunately the geeks were around to make things right. And please do not think that because everything has been messed up I am just not bright enough to do things correctly! I have spoken to many people who have given up on Best Buy for just that reason and we can't all be idiots!

They setup the TV, but only connected the xfinity box. I set up my dvr and vhs boxes. Also I set up the picture and audio values. They were very fast, but only one of them spoke English, although poorly.

I can't stress strongly enough our gratitude for Ricky Garbrandt and Kat. They set up our new TV, sound bar and Blu-Ray, explaining things along the way. I was more stressed than Ricky when our Wi-Fi didn't operate properly! He stayed at it until everything was completely set up and working. He never made me feel like a fool (I am) and seemed willing to stay as long and necessary even though it was Friday afternoon and he certainly had better things to do! Big fan of the Geek Squad!

The installation was great. Austin was able to quickly set up my TV and did a great job setting up my components the way I wanted. Very neat and orderly. Good guy too.

Geek squad service is always great. On time, efficient service, very professional, friendly and helpful people. The service can't be beat.

The agents installed our 85” Roku Tv and a Sonos sound bar with no problems and it was a speedy process.

Guys were great! Setup was fast and professional!

On time and very professional. The install team did a great job

Agents worked efficiently and assisted throughout setup to restore services available on my old smart TV. They were very patient helping a senior citizen with fat fingers work through the routines.

Very respectful Employees. Answere all my question. Clean everything up. Had a problem with first tv. things happen. Burnout in one day.! Geek squad replace the tv. Folks I tell you get the warranty. Or your stuck if something happens.

Geek Installer (Xavier Boddie), with proper arrival time notifications and on time arrivals, setup TV on flat service prepared by customer. He properly connected equipment, as he, with utmost courtesy and patience, detailed explained connection hookups, functions, and features of Remote and TV capabilities and applications. Through no fault of Installer, the insignia 4K Fire TV's HDMI connections generated "No Signal Detected". Nothing worked after many different types of hookup maneuvers. Installer, in coordination with supervisor, surmised that the problem must be in the Customer's Xfinity Set Box (XG2v2-P). Needed Xfinity Set Box XG1v4 or Xi6 for any 4K TV.

I am so sorry I have forgotten the gentleman’s name who installed my TV. He was excellent, very competent, very fast, and really friendly. Really he is great and I apologize that I have forgotten his name.

Matt is great! I had a family emergency and missed my appointment. I called Matt back, he was so nice and willing to reschedule for later the same day. Every person I have spoke with from Geek Squad has been very knowledgeable and friendly.

Not happy with the sound set up. Samsung apparently has done away with allowing you to be able to mute the TV sound and still be able to hear through a headset or a streaming device to Bluetooth hearing aids. Techs have been out at least 5 or 6 times and have tried everything they could think of. So now we just lower the sound and then turn on our headset or hearing aid streaming device and the rest of the house can sleep.

I feel capable of installing a television, but it's not my favorite thing to do, so I decided to have the Geek Squad install this tv. I am so glad I did. The TV was broken so he ran back to the store to replace it and I had purchased a universal remote and he recommended a different one. He was able to sell me the better remote and add its installation as well. End of the appointment and the setup is great! I have been recommending this service to a number of people. So easy!

Geek squad installed and interfaced my current equipment. Great job.

The service was good and I could not have set up my 77 inch tv without it.

This Geek Squad visit was to exchange a replacement TV with one that had failed while under warranty. Aaron did an excellent job of packing the bad TV in the box from the new TV which I was glad about, since except for not working it was in perfect condition.