Customer Ratings & Reviews

The two guys were very efficient. They had the TV unboxed, legs on and on the stand in 10 minutes. Hooked it into the online service and had me watching TV in a very short amount of time. They also were nice enough to move my old projection TV into another room. Could not have asked for better service.

We purchased the LG 55" B8. Beautiful picture and simple to use ... so far.

Nate and Mike had several things to do! Get rid of an old tv, move a big tv to another place and install a bigger tv! They were champs. And it was just as agents were being allowed to enter homes again. Working in the special gear must have been a bit challenging, but you would have never known it! They moved along easily! And they were very friendly.

They came out and did a great job on mounting my tv. Very professional

The crew were on time and professional. They disconnected my old TV and installed the new one quickly. They explained the functions and made certain that I felt comfortable with it's operation. They were wonderful!

The Geek Squad Team did a great job in setting up new 75" SONY X90L and removing old 75" tv in under 20 minutes. Including all setup and connecting to existing surround sound and boxes. Part of why I always buy from Best Buy is The Geek Squad Delivery and Set up; have never been disappointed.

Both tv's were set up as requested. All questions I had were answered. Unfortunately for me, I failed to ask how to activate some of the apps. I plan to call and have a Geek Squad member walk me through the process. The GeekSquad is who I always call when I have a problem with any of my electronics. They are top notch technicians!

They installed my tv quickly, answered my questions, and set up the TV with remote and how to use. Couldn’t have asked for better service except we had to wait another 2 weeks since the order wasn’t in yet.

The agent installed, connected, and informed me on all operational procedures

Great install however sound is fading in and out. Research indicates LG is notorious for this problem. We may need another visit from squad to assess, correct, or Best Buy replace

I purchased a 65" Sony OLED TV from Best Buy to replace the 14 year old 50" Plasma set mounted above the fireplace in our living room. I knew given the size of the new TV and the fact that I am now 74 meant I would need someone do the installation for me. I purchased the Geek Squad TV Connect of 56" and larger installation service. The work that Jamison and his co-worker did in removing our old TV and installing the new one is without question "Best of Class" in my opinion. The installation was not nearly as simple as I thought it would be. After taking the old set down, it was readily apparent that my thought to just move the old wall mount from the back of the old TV and bolt it to the TV. That would have worked. But the unsightly connection of wires connecting from the ORBI Mesh network and Roku and other factors would have made it look like it was not professionally installed. They relocated the original wall mount and set up the wires so that nothing was showing. It was not an easy task. Jamison then made changes to the way I had the TV Remote set up to enhance the quality of the TV picture and the sound. Finally, they cleaned up and everything when finished.

The 2 agents delivered my Tv, set it up, & cleaned up after. The most important thing, however, was the attention to detail in setting up what I needed & explaining to me. They were both so nice & I felt very comfortable with them. They represent Best Buy well.

Technicians were on time, very knowledgeable, took plenty of time to make certain I understood the many selections that were available and how to make the appropriate selections. They cleared the debris left from the packaging and even vacuumed before they left.

The 2 members of the Geek Squad that hooked up my TV were quick setting up the new one. They were friendly & funny. They also suggested what I needed to hook up another device.

The agents spent about 45 minutes explaining all the items to me and set up my comcast remote and adding in my apps....I'm over 60 - so technology is really passing me by thee days. The technicians were very friendly, helpful and made I actually now understand some new technology for a smart TV! Thanks guys!

One of best service you get from geek team Quik response and better performance I ever see and provide warranty delivery and back up support all for free and they remove old y v or Appliences for free of cost nobody beat this deal

The Geek Squad are fantastic. Set up TV and then explained how to work everything. I have had a Geek Squad service contract I think for about 10 years. They have been an excellent resource to help me with my digital short comings. Thanks Geek Squad.

The technician set-up my new smart TV and connected it to my cable service. He arrived on time, was friendly, knowledgeable and professional. He showed me how to move through the various screens which was very helpful.

Very informative men=set up quickly and answered all our questions.

The agent set my TV and connected it to all my devices!