Customer Ratings & Reviews

Technician arrived at the beginning of the time slot and set to work quickly. Maneuvered heavy TV set into place and made connections without issue. Also removed old unit and packing materials. TV working perfectly with remotes consolidated into one master control. I am very happy with service and new television.

The Geek Squad men, Brett Massey and another technician came out and installed my 77 inch Sony. They were very efficient and knowledgeable. They explained how the Sony control worked and how to navigate it. Theey were also friendly.

Geek Squad delivered my new Sony Bravia 9 65” tv and set everything up very quickly. Only had to make my own personal picture quality settings to get the absolute best picture.

The greatest service regarding the install of my Smart TV, the two Geek Squad associates were kind and patient with me concerning all the questions I had regarding my new purchase, my first purchase of a TV in over 10 years. They assured that I understood the functions of my purchase and the installation was professional. It was totally worth the wait and I would highly recommend the service, Thank you

The Geek Squad, two men, showed up right on time and immediately went to work. There were two 65 inch TVs to install; both members were fast and efficient and happy to explain their work. They hooked up the TVs to our local internet, and they explained how to use the remotes and the various options available on the Samsung TVs. Thanks to Best Buy for hiring such qualified installers which is just one of the reasons why I will continue to buy all of our appliances and electronic devices from Best Buy.

The 2 customer service agents from the Geek Squad did an exemplary installation. They provided great customer service answered all of our questions in connected our our new Big screen! We are so happy.

The technicians were the VERY best that we've ever had! They were professional, patient and knowledgeable. They did not rush us and showed us shortcuts. They have been a team and with Best Buy for a long time. Definitely recommend this service and will use again when we purchase any tvs.

The Geek Squad delivered and set up my smart TV with ease! You have to register your tv with the television brand, scan barcodes, set a password and some other stuff that would’ve taken me all day to do. The geek squad did it in 20-25 minutes!! I really appreciate the service and will have them deliver my next television or appliance that needs installing, because according to the Geek Squad- there are no more Manuals!!

I debated whether or not to pay for the Geek Squad delivery and installation of my new TV, but am I ever glad I did! They were prompt, courteous, clean (even wearing shoe covers) and thorough. They answered every question I had about how the TV works, and provided answers to questions I didn't know I had, making sure I was completely comfortable with everything before leaving. They saved me many hours of time and, probably, many days of headaches. Thanks, Geek Squad!

The two gentlemen did a very quick and professional job, and explained anything I asked. Highly recommended!

Of course, we needed the Best Buy delivery and set-up for the TV I bought my daughter for Christmas awhile ago. The delivery crew utilize the utmost caution and expertise, I always know the job will be done with efficiency and professionalism when I use Best Buy Delivery and Set-Up!!

The installation team was on time and very professional. Installed and connected everything for the home theatre system I had purchased. Explained how to use everything after getting it all connected and set up. Cleaned up the boxes and debris along with expertly routing the wiring. Top Notch service.

Based on favorable past experiences, I had the Geek Squad deliver and setup my new 77” Sony Bravia TV. They didn’t disappoint! They called ahead to narrow down the expected delivery time and even called to adjust the time due to a delay. They mounted the set on the cabinet and made all the proper connections, even the WIFI, Dish and Apple TV components. All setup functions were made, then they explained to me the operating instructions and answered all of my questions. I didn’t feel rushed to get my questions thoroughly answered! Another satisfying installation!

The two men who installed were professional and personable. They worked steadily to remove my old tv and set up the new one. They explained to me clearly how to use my new remote and explained new features. Great job!

The two gentlemen that arrived to unpack and set up the new TV were excellent - competent and friendly. Upon unboxing the TV they immediately noticed the screen was damaged. They repacked the damaged TV and went to the nearest Best Buy to pick up an undamaged replacement. Upon return they unpacked and set up the TV for me, including providing some pointers on optimizing the TV settings. I was very appreciative of their efforts, particularly making the extra effort to obtain another TV that same afternoon to replace the damaged TV they originally delivered.

They were incredibly professional, responsive, and delivered everything right on time. I had an issue with original purachse and was immediately replaced. I would highly recommend to anyone looking for top-notch service and a seamless experience. Five stars!

Geek squad installed our new tv and hooked it up to our existing sound system. They were knowledgeable, efficient and professional. Best customer service I have experienced in years!

The guys went above and beyond during the installation. Very knowledgeable, and professional, answering all my questions and demonstrating how everything worked.

I would normally not spend the extra money to have a TV hooked up, but given the size (65 inch) and that it’s a smart TV that I was totally unfamiliar with, I thought it was a wise investment, and it was I received a message the night before, letting me know the expected time frame for delivery and setup the following day. When the big day arrived, David, my Geek Squad Geek called and asked if it would be okay if he arrived early. Oh boy, was it! I was so excited. David arrived right when he said. Carefully unpacked my new TV. Set it up, and walked me through the controls, step by step. He answered all my questions, and even laughed at my bad jokes. He was polite and friendly, and before leaving, gave me a phone number to call him if I had issues or questions. And then, as he was leaving, he removed all the packaging materials and left my living room neat and clean. If David is an example of all the Geeks in the squad, I would not hesitate to use the service again for future purchases. Thank you David

Set up TV quickly. Showed us how to use remote & set the TV to the all the right settings. After needing a part for the soundbar hookup, they came back & hooked it up and set it to use with my cable remote. Removed all packaging and very polite & courteous.