Customer Ratings & Reviews

The agents did a great job setting the tv up and explaining everything they were doing. They were professional quick and efficient. When they left I understood all their instructions, everything worked smooth as silk. They connected my modem so I could so I could play programs other than just through cable. Really great work.

My Delivery/Unboxing//Install/Setup was about 1/2-hour total. Though me setup was easy (Place on TV Stand) it was done professionally. They tuned On and setup all the settings at startup. They also set up the Apps I use.

Two Geek Squad members were efficient, knowledgeable,professional, and courteous. They gave every indication that they were proud of the service they provide.

The technicians who setup and installed were very courteous, efficient and quick. They also setup and installed a DVD player that I bought from Best Buy. They showed me the few changes to watching television and watching a DVD which is easier for me now. They followed all the restrictions during the pandemic. They stayed 6 feet from me, wore gloves and masks. I felt comfortable having them here. They treated me as a good customer and were in and out of the house in 20 minutes.

Daniel had the difficult task of hooking up a new smart TV in an elderly couple's home and teaching them the basics of how to use it. He could not have been more helpful, friendly, and accommodating. Daniel reached out to me on several occasions during the install and was exceptionally courteous and knew exactly what to ask in ways that made it easy for me to understand over the phone. Following the install, my grandmother called to rave about what a great guy he was and how he was both extremely helpful and respectful. Thank you, Daniel, for the amazing service!

Tablo device installed. Works great. Service agent recognized error I had incurred and made correction. Had it running in 15 minutes. Explained correction. Quick, dependable service. Just what I needed!

The agents who handled my purchase for a television that I purchased for my parents in another state. We're very professional and very patient. They took the time to walk through everything with my parents so by the time they left they knew how to operate everything. The reason the TV was purchased because my mother has vision problems, and they made sure it was at the right height in the right distance so she could see everything perfectly. All I can say is great job very professional I could not ask for anyone better to do the job. I am truly grateful because my parents are limited on things they can do at their age. I would recommend them to anyone thanks again.

It would be 5 star but Best Buy subcontracts it out and would not provide additional manpower to install the unit, no fault of the guys that showed up but it is a huge tv that could easily break and they only sent 2 people to handle it.

Geek Squad so knowledgeable and personable. They explained in clear English what they were doing as they hooked our tv and sound board up. Then they took time to train us on all the new features. So Impressed.

Great TV installed by great technicians! We love our new Sony because it has a great picture with great color and a great size. Our tech installation team was wonderful. They were Brian and Jaymi and they were technically very savvy and solved some major obstacles for me related to my hearing deficit. They were excellent and had great teaching skills for us to be able to use this new smart TV optimally. And they were very very nice and courteous. We couldn’t ask for more!

Geek Squad did excellent job with installing my new TV. They were very professional. Job was quickly done and they made sure I was satisfied before they left.

The Geek Squad called to let me know they were on their way. When they arrived they immediately went to work installing my TV and surround sound system. When they were finished they stayed and showed me all the features of my TV and surround sound and showed me how to operate each of them. They were very professional the entire time they were in my house. When they left they took all the boxes and trash with them and thanked me for using their services.

Great staff, they knew what they were doing. Vey efficient, quick, thorough and well trained.

Great TV quality for the price! I needed a 43” or sum at size smart TV with good l picture quality and decent sound. My sales associate Ralph showed me several in the families of four models I had preselected and described the features of all. My TV seemed to be a great value for the price - plus it was on sale! I opted to have the Geek Squad deliver and set up the unit, and it went so smoothly! Mt tech Jose made certain that all was operating well before he left, and with his help I felt at ease using my new television and its apps right away.

The agent placed my Tv and did set up. Charles showed me how to navigate around the apps and the remote. Very was very patient with me and explained everything I asked also showed me. Charles was great. Highly recommend Geek Squad!

Very good, efficient and professional. The guys were very knowledgeable.

The installation went very smooth. They were very knowledgeable about the TV and explained it to me as they were finishing the set up. The cleaned up all the shipping materials. I'd recommend them anyone.

The agents mounted my TV expertly. They were knowledgeable and extremely efficient

The guys (2) that came to the house were very considerate of my home and carefully moved the TV in to set up spot. They were knowledgeable for easy quick set up and adjusted the height and width of the legs for proper stance and maximum viewing. They also schooled me on how to use the new TV. All hook ups were done for my DVD player and they answered all questions we had. Great team

Geek Squad removed my old Roku TV and installed my New 55 inch Roku TV. The picture sharpness is better than my old one. A lot more options to choose from for shows and movies. It is easy to go from one site to another. When they installed it there was a problem with the over the air antenna for local channels. One of the ports for plugging it in was not on the new model. No USB so I didn't get it to work very well. A different man came back the next day and adapted a phone charger to plug it into for power adapter and it worked. Thanks for completing the job and I am very happy with Geek Squad and my new Roku TV.