Customer Ratings & Reviews

Great staff, they knew what they were doing. Vey efficient, quick, thorough and well trained.

the agents set-up my TV and connected the apps quickly and professionally. They were friendly and made sure we understood everything we needed to know to fully enjoy our TV. would want the same team for setting up any future items

This product exceeded my expectations—excellent quality and incredibly easy to use. Give it a try and see for yourself. BB is definitely the way to go!

Excellent picture (sharpness & colors). Very easy to setup and adjust. Have connected OTA antenna, cable tv box, blue ray dvd player, PS/2 & PS/4, Firestick and local wifi network with no issues. Streaming works well - especially Netflix & Firestick. This tv is setup in my office, so didn't connect a stereo - the sounds from the tv unit itself are more than sufficient for a room this size. I'm well pleased with this tv. Geek Squad unboxed & setup the tv.

The technicians who setup and installed were very courteous, efficient and quick. They also setup and installed a DVD player that I bought from Best Buy. They showed me the few changes to watching television and watching a DVD which is easier for me now. They followed all the restrictions during the pandemic. They stayed 6 feet from me, wore gloves and masks. I felt comfortable having them here. They treated me as a good customer and were in and out of the house in 20 minutes.

The Geek Squad Techs did an execellent job on the installation of my new TV. They were truly EFFICIENT, KNOWLEDGEABLE, & SUPER NICE YOU CANNOT GO WRONG BY GETTING GEEK SQUAD HELP.

Two Geek Squad members were efficient, knowledgeable,professional, and courteous. They gave every indication that they were proud of the service they provide.

Daniel had the difficult task of hooking up a new smart TV in an elderly couple's home and teaching them the basics of how to use it. He could not have been more helpful, friendly, and accommodating. Daniel reached out to me on several occasions during the install and was exceptionally courteous and knew exactly what to ask in ways that made it easy for me to understand over the phone. Following the install, my grandmother called to rave about what a great guy he was and how he was both extremely helpful and respectful. Thank you, Daniel, for the amazing service!

The Greenville, NC nb-Site Geek Squad led by Josh Hines did an outstanding job delivering, installing and setting up this TV. The team overcame a troublesome WiFi situation and when finished, the TV was fully operational and on the WiFi network. I recommend this team for any similar services for purchase from the Greenville, NC store. In my opinion, this Team the best that Best Buy has.

Great TV installed by great technicians! We love our new Sony because it has a great picture with great color and a great size. Our tech installation team was wonderful. They were Brian and Jaymi and they were technically very savvy and solved some major obstacles for me related to my hearing deficit. They were excellent and had great teaching skills for us to be able to use this new smart TV optimally. And they were very very nice and courteous. We couldn’t ask for more!

The gentlemen who delivered and set up my 83 inch tv were great. They were knowledgeable,professional and very helpful.

The Geek Squad called to let me know they were on their way. When they arrived they immediately went to work installing my TV and surround sound system. When they were finished they stayed and showed me all the features of my TV and surround sound and showed me how to operate each of them. They were very professional the entire time they were in my house. When they left they took all the boxes and trash with them and thanked me for using their services.

My installation of my Samsung t.v. went very smoothly. Technician was very knowlegeable and even took extra steps to go over the operation of the remote. I was disappointed when I found out that the Best Buy membership didn't include free delivery and installation.

In a much shorter time and with more efficiency and knowledge than I would have had, Jeffrey Witt installed our new TV and helped me understand thoroughly how it works. I really appreciate all the information he gave me.

Very good, efficient and professional. The guys were very knowledgeable.

The team that showed up, was extremely knowledgeable and took care of my delivery. Setup my television, went through the features, and now, I'm ready for football season!

The guys (2) that came to the house were very considerate of my home and carefully moved the TV in to set up spot. They were knowledgeable for easy quick set up and adjusted the height and width of the legs for proper stance and maximum viewing. They also schooled me on how to use the new TV. All hook ups were done for my DVD player and they answered all questions we had. Great team

The agents mounted my TV expertly. They were knowledgeable and extremely efficient

The guys were very knowledgeable and set the TV up in short amount of time. They were also very honest as I accidentally gave a fifty folded in with the tip I gave them and they brought it back to me. The only problem I had was it was supposed to be delivered 3 days earlier and I got no notice that it wasn't going to be delivered.

The installers arrived at the appointed time. They were very respectful of our property, were courteous and professional. The equipment was installed efficiently, and they thoroughly explained the operation of our new setup. They patiently answered all of our questions, and cleaned up all of the packaging. They demonstrated expertise with all of the new products, and we would recommend this service to all of our neighbors and family.