Customer Ratings & Reviews

Geek Squad successfully installed 55” TV. Purchased from Best Buy. Professional, neat and helpful.

The installers arrived at the appointed time. They were very respectful of our property, were courteous and professional. The equipment was installed efficiently, and they thoroughly explained the operation of our new setup. They patiently answered all of our questions, and cleaned up all of the packaging. They demonstrated expertise with all of the new products, and we would recommend this service to all of our neighbors and family.

The Geek Squad team who delivered and set up my new LG G4 OLED were fantastic. They provided great communication leading up to the delivery, they wore shoe coverings in my apartment, and truly were a pleasure to work with. They set up the tv carefully and efficiently and made sure all my questions were answered. It’s the main reason I ordered from Best Buy since they’re one of the only places that offers setup around me, and they exceeded my expectations. I would recommend them without any hesitation.

Beautiful Picture Great Sound Remote Control is Great Setting are Hard to Navigate

Very professional and knowledgeable. Helped me get everything set up correctly. Explained to me very thoroughly all the functions of the TV.

THE GEEK SQUAD SERVICE TECHNICIAN ARRIVED ON TIME AND BEGIN ANALYZING THE PROBLEM WITH THE WI-FI. HE DISCOVERED THE CONNECTION TO THE TV WAS NOT WORKING AND WAS ABLE TO FIND ANOTHER WAY TO BRING VIDEO AND SOUND TO THE TV WHICH WAS LOCATED IN THE POOL AREA. HE EXPLAINED IN DETAIL WHAT HE DID TO CORRECT THE PROBLEM. ANY QUESTIONS WE HAD WERE RESPONDED TO PROMPTLY AND IN A CONCISE MANNER. ALSO, HE PROVIDED INFORMATION ON THE USE STREAMING FOR TV PROGRAMS. HE WAS HELPFUL AND FRIENDLY WHICH MADE FOR AN OVERALL PLEASANT EXPERIENCE.

They did a complete setup of tv and sonos arc, fast very very knowledgeable. Great job

I am very happy with this product. My salesman was Duran and he was knowledgeable, personable and professional. He made my experience a very good one. The 2 gentlemen who did the hookup and installation were wonderful as well.

Technicians set up the tv, programmed the apps, and demonstrated how to use them (and how to make changes if I choose to in the future).

The Geek Squad are very knowledgeable, professional, prompt and very helpful and efficient.

Geek squad did a good job delivering, and cleaning up when finished. I needed the TV set on a high mantel, they did a great job with no hesitation. They were very helpful setting up my user profiles in the new television. Highly recommend.

Brett and Jacob were phenomenal. My son still remembers their names! Arrived on time, set-up was quick and they were patient with my "old-school" questions. Would definitely have them deliver and set-up for me again. Thank you guys!

From the installation to the actual use of the TV has been an outstanding experience. The technician that delivered and setup the TV went beyond what would be a normal delivery and to fit the TV into an existing space. The actual TV setup and operation was explained in great detail and was appreciated by my wife and myself. The TV works great. BestBuy's customer service from the ordering to delivery to setup was done in a total professional manner. I will shop at BestBuy for all my video and audio needs. A very satisfied customer, JOB WELL DONE!!

The Best Buy Geek Squad Agents Who Hooked Up And Connected Our Newest Smart Television Were Very Nice, Professional, And Helpful. They Gave Us Great Advise On How Best To Make The Television Picture Clearer And Crisp. We Really Appreciated Their Support And Advise.

The agents were so helpful, and they went way beyond what they needed to do. We have a Harmony remote, and we wanted it to control everything rather then the TV’s remote, because we are technically challenged. They spent a lot of time syncing all the functions to our Harmony remote.

This was a great TV and it was a great price. The picture quality is fantastic and easy to operate. The Geek Squad did a nice job setting it up and explaining all the features to me.

The agent set the tv up and hooked it to various devices (blu ray, sound bar). He showed me how to work the new remote and switch between cable and streaming.

Overall, I had an easy setup requirement - it went on a TV stand that he had to assemble - no wall mounting. He turned on the TV and did the basic setup to get it going. All the basic steps were mostly complete with minor things left off but no big deal. I still had to spend time on my own to adjust all the picture settings and among other things to truly complete the setup. I would say if you are dealing with a big TV, then do the service, unless you are big strong guy and not planning on any fancy mounting.

Geek Squad tech Sal installed my Sony 50” Bravia tv and it was the best decision! He made sure the tv was working perfectly before he left and called the next day to check if I had any questions. I was so impressed that I will use Geek Squad services for all my future purchases!

The technicians were very professional and knowledgeable. They unpacked and installed my TV in a manner of minutes which included the WIFI. They went over all the functions of the TV. They answered all my questions which left me with a quality product. And, they hauled my old TV away which was a help to me. Overall, a great experience with the technicians!!