Customer Ratings & Reviews

The Geek squade was very quick with the installment and made sure I understood all the TV functions. They also did a great job with connecting cable, sound bar and dvd player. They team was very courteous and respectful of my property.

The agents had to carry the tv upstairs before unboxing and setting it on the stand and did a very careful job. They praised the stand we bought for it and offered suggestions on how to best use it. In addition, they connected a player, tested the remote, offered to connect to wi fi, and answered a number of our questions.

THIS SET UP COULD NOT HAVE GONE ANY SMOOTHER. THE TWO GUYS WERE ON TIME AND HAD EVERYTHING READY TO ROCK IN IN A VERY SHORT TIME. OBVIOUSLY, THIS PAIR KNEW WHAT THEY WERE DOING AND WORKED WELL AS A TEAM. IT WAS SATISFYING TO KNOW THE DELIVERY AND SET UP FEE WAS WELL WORTH IT AND I AM CONFIDENT THE INSTALLTION WAS CORRECTLY DONE. GREAT JOB.

The Geek Squad crew were very professional, very knowledgeable and simply made the set up easy. Then they took the time to show me how the new technology works in a way that was easy to understand and remember. Then they clean up and hauled the old euipement/baxes llt.

Three Geek Squad agents arrived and quickly, neatly and efficiently installed my smart TV, receiver and DVD player, and made sure to clean up afterward and haul away the boxes. They even removed my old (and large) projection TV and carried it down the stairs to the garage for me. They were very courteous and professional and I was very happy with their work.

Chris and Jules did an excellent job setting up my 43" SAMSUNG 4K TV. Also they set up my BLU-RAY DVD player, and VCR. And they showed me how to add streaming networks to my tv. Also explained to me how the remote does not need batteries. They were great because this is my first smart tv that I have purchased from BESTBUY. Also they cleaned up all the trash after the installation of my SAMSUNG 43" 4K smart Tizen tv. The service was well worth the money.

I think we got the best agents they have. They set up everything TV Sound Bar Cable and DVD. They were professional and very neat and accommodating. They took they time to make suggestions and set up everything perfectly They went over every remote and function with both of us. Having them do this was the best decision

I appreciated having experts install and integrate my several new pieces of equipment. They were fast, detailed, with good knowledge and were excellent teachers as well. I was left fully operational with good instruction to be able to use my system independently. I also appreciate their leaving a troubleshooting number to call were I to need some coaching. I would use this service again!

Your Geek Squad, it was very professional. It came on time, which is always a plus I watched them set everything up. They answered my questions and I was surprised the 2 of them came from 2 different stores, but yeah, they work together like a team. Like they had been together before Awesome. Also I was impressed with the product that I haven't brought I wasn't aware. That Sony was still out there. A name that I've been familiar with for over 60 years. So thank you very much for everything. Why am I add the leaf of California and even my aged uncle. I bought the same TV 2 weeks after I bought mine and a Geek Squad. It was just as proficient here on the West Coast.

Excellent service from the Geek Squad. Very professinal. TV set up was very educational and adjusted to our preferences. The best set up service I have ever experienced!

Tv set up as required. Great picture and sound quality. Easy to pair TV with cable modem, but took a while. Some hidden features on the TV menu that I found on You Tube. I recommend You Tube for TV information.

The installer called ahead of time to let me know he was on his way. Once there, he unloaded and installed the tv and sound system very quickly and made sure I understood how to control both. Very nice and polite!

The Agent was on time, very friendly, courteous, and professional. Everything was done correctly and in a timely manner.

Great service. On time and smooth and quick setup. Explained all functions of TV

This was my 2nd time using Geek Squad to install TV/SoundBar/wireless router. Once again they did an outstanding job. Neat. Pleasant. Everything was up and running when they left.

The two workers installed sound bar, TV, and laptop computer. They worked fast and with great skill. Also took away old TV and computer. Great employees!

Terrific - terrific - Geek Squad did a great job installing our new TV. Believe me this is the way to go if you purchase a big screen TV. They notified me when they would arrive and were in and out quickly doing an A+ job. They are very knowledgeable and know their stuff!!

John with Geek Squad from the Carmel, IN Best Buy store was professional, knew his business, explained how to operate our new Sony Smart TV, set up all the apps for us, programmed the new Sony TV remote to work with DirectTV, AND overall did a stellar job! He is really really good!

The tech people were (both times) polite and knowledgeable. They set up the tv and sound system. Levi Giles deserves a pay raise…very good at his job!

I didn't know how easy this the ROKU TV would be to set up so I payed for the Geek Squad service. When the guy delivered the TV it quickly became apparent that the legs of the TV were going to be too wide to fit on the vintage piece of furniture where this TV was supposed to sit, despite being told by Best Buy customer service that it would (their measurements were off by several inches). So I had to quickly improvise and substitute a less ideal table for the TV to sit on. I watched the Geek Squad guy get the TV put together and all set up and running and learned that it was pretty easy and something I could definitely do on my own. The whole reason I had ordered a smallish 32" screen TV was so that it would fit on the vintage TV stand table that I have. Since it wasn't going to fit there was no reason for me to stick with that size when a larger screen would be much better for the living room. So after seeing how easy it was to set up, I unhooked the TV, boxed it back up and took it to the store to exchange for a larger size. I brought the larger TV home and got it set up myself. Could I have done it all on my own without first going through the Geek Squad??? In hindsight yes, but I am so engineeringly challenged that I liked seeing and learning from the Geek Squad guy.