Customer Ratings & Reviews

The agents set up my TV and hooked up all the peripherals, including an old VHS. They also set up my streaming stations and made it very easy to find everything. I'm happy they did it. I'm computer literate, but it would have taken me hours longer.

The team arrived during the time window given. They were courteous, efficient and very helpful. They quickly set up our TV, linked it to the internet, and set up the features I wanted. I would definitely have the geek squad set up any future purchases.

The Geek Squad arrived on time and completed the installation in record time. They were very thorough and clean and the work went very smoothly. They set up the TV remote control and they even set up an old Polaroid VCR/DVD player that I had, and got it to work on the new TV too! They gave me a brief training session and answered all of my questions. What a great job they did.

im very happy with this TCL 50 INCH QLED class 5 series the picture quality is excellent the clarity is great also. it is easy to operate if you read all the directions and settings involved i got a great price overall for a qled tv.

The Geeks delivered, unpacked, set up, and connected the TV to cable, wifi and fire stick in no time at all. They demonstrated its features and showed me how to use it. They were truly amazing. It’s the only way to go!

The Geek Squad installed my new Samsung TV, Onkyo receiver and several other components. They worked quickly and neatly (they put on shoe covers to protect my floors). When there was a slight problem with the speaker hookup a couple of days later, they came out and quickly resolved it. Good, knowledgeable guys - courteous, patient (explaining how all those components work).

The young man, who did the set-up was knowledgeable, professional and personable. I had been disappointed with Geek Squad in the past, but he redeemed them!

Daniel and his assistant did an outstanding job of installing my TV and Sound Bar. When he was finished we went through the process of how to operate the TV and my DirecTV connection. It all works seamlessly! Very simple to use the TV and Sound Bar.

After previously buying and setting up tv with another vendor, discovered operating system wouldn’t function, and we had to find a way to get tv back to seller ourselves. Having learned our lesson we bought same tv at best buy using their home delivery and set up. They set tv up efficiently, and connected all external devices and remotes to work with it. The only thing they couldn’t accomplish was getting our old sound bar to work with it. We found tv sound adequate, but you should investigate whether your sound bar has proper connections, or just buy the one that goes with it.

Geek Squad Agents did a great job installing and setting up the TV. They spent time with us making sure we were able to maneuver around the TV stations with the remote.

The new equipment gives us a terrific picture and surround sound package. We bought a LG blu Ray DVD player and a Samsung receiver along with a Harmony controller. Still terrific to have only one control for all the equipment which includes tv,receiver, DVD player, surround sound, and CD player. Thanks to the outstanding agents Lynette and Ryan for putting it all together for us.

They arrived right on time, offered to put on booties to protect my floors. They went right to work installing and setting up my new LG 4K TV, relling me progressively each step. They were quick and efficient. When they were done, they showed me the many new features and made sure I could fully operate the new system. I was impressed.

Installment team was spot on, a few minutes late but that was ok, stuff happens. Installment went smooth, guy's were knowledgeable, friendly, fast. Hope if I ever buy something and have it delivered from Best Buy, it's those guys knocking at the door.

Overall a great experience. The Geek Squad was very knowledgeable and helpful. Excellent with there patience and showing how the new television and remote works. So many new buttons and apps ☺️. I’m glad we took the option to have them install everything and would definitely recommend.

This is more for the service call after I installed the TV myself personally. I had difficulty with connecting to the internet. The service rep came out and looked for the problem but it had gone away before he arrived. Nevertheless we went through all of this system and settings to ensure that everything was okay and hopefully would not occur again. As usual, the representative was very professional, highly knowledgeable and really made you feel like you were important and a true customer who was respected. now that I've experienced the Best Buy service programs in The geek squad in particular, I will probably not set foot in another store to buy a television or appliance. Finally, the investment in The geek squad and my other protective coverages was the best bargain I've ever bought.

This Sony Bravia 85 inch Google TV is just crazy big. I’d love the clarity of the picture but it is a Sony so that is to be expected. And the Google TV it’s so easy to use to find favorite movies or apps.

I bought a new 85” Sony and I’m glad I paid for setup and installation. The tv is huge and weighs 100+ pounds so there was no way I wanted to risk damaging it. The install crew carried it in carefully, unboxed it and got everything running. Honestly I kind of enjoy doing that part myself, but in this case it was well worth it to have them do all the heavy lifting. I dinged them for 1 star because they cancelled my original delivery date without notice and made me wait an extra week.

The Geek Squad tech communicated well by phone so I knew when he would arrive. He was friendly, fast and helpful. He answered all our questions, demonstrated how to use the remote, and made helpful suggestions, etc. He also cleaned up all the packing materials and took them with him. Great tech!

The agents did an excellent job in setting up my new Sony TV and connected it to all of my devices. Both Javier and Travis were very professional and followed Covid 19 protocols. Agents like Javier and Travis are one of the primary reasons we continue to purchase products from Best Buy.

My wife and I were very impressed with the technicians that set up our Samsung TV. Unboxing and setup went swiftly and in the matter of about 15 minutes our new TV was fully operational. The Tech took time to describe our new remote and as well as how to add our previous streaming channels to the home bar, including a short cut usung a QR code. They took the time to answer any questions we had and offered to take the empty boxes with them. We were very pleased with the entire experience.