Customer Ratings & Reviews

Terrific - terrific - Geek Squad did a great job installing our new TV. Believe me this is the way to go if you purchase a big screen TV. They notified me when they would arrive and were in and out quickly doing an A+ job. They are very knowledgeable and know their stuff!!

The Geeks delivered, unpacked, set up, and connected the TV to cable, wifi and fire stick in no time at all. They demonstrated its features and showed me how to use it. They were truly amazing. It’s the only way to go!

The agent unboxed my new TV, put it on my entertainment center, and made all the connections (power, HDMI, coaxial cable). He then set up my remote controls (TV and DirecTV), showed me how to download a streaming app, and showed me how to use it. He was friendly, efficient, and very knowledgeable.

The techs who came out to set up my tv arrived on time, were professional, personable, and knowledgeable. They explained what they were doing and how to operate the new tv. They also made sure I knew I could call them back within the warranty period to make any adjustments if needed. I couldn't have been more pleased.

Great, the picture is clear & beautiful! Everyone I dealt with was courteous & professional.

Great tv, super clear and deatiled, games and everything is more fun and amazing. The workers where nice and courteous, help me with a few things and made her smile.

John with Geek Squad from the Carmel, IN Best Buy store was professional, knew his business, explained how to operate our new Sony Smart TV, set up all the apps for us, programmed the new Sony TV remote to work with DirectTV, AND overall did a stellar job! He is really really good!

The agents who came to install our television were professional and friendly. They knew what they were doing and made us feel comfortable as they set up and explained how to use the remote. We’re both 81 and not too tech savvy but we could do the things they showed us after they left.

ez and fast thankyou....................................................................................................................................................................................................................................................................................................

Yet another great experience with Geek Squad. They moved my former Living Room TV to my bedroom, set up my new TV in the LR, and connected everything. I’ve always appreciated the knowledge and efficiency these guys have that my 77 year old brain doesn’t.

My wife and I were very impressed with the technicians that set up our Samsung TV. Unboxing and setup went swiftly and in the matter of about 15 minutes our new TV was fully operational. The Tech took time to describe our new remote and as well as how to add our previous streaming channels to the home bar, including a short cut usung a QR code. They took the time to answer any questions we had and offered to take the empty boxes with them. We were very pleased with the entire experience.

The GS team did an excellent job of installing my new TV. From unpacking to cleanup, they were professional in every way. This is the only way to go.

Service tech was OUTSTANDING! Sadly, I can't remember his name, but I think it was Jesse. He was professional, efficient, and had great patience teaching these seniors how to use their new TV. He went way above and beyond. Please check our order, and make sure our kudos get to the right person! He deserves a raise!

GC showed up right on time and did a wonderful job setting up & connecting up my new Samsung TV’s.

Daniel and his assistant did an outstanding job of installing my TV and Sound Bar. When he was finished we went through the process of how to operate the TV and my DirecTV connection. It all works seamlessly! Very simple to use the TV and Sound Bar.

I didn't know how easy this the ROKU TV would be to set up so I payed for the Geek Squad service. When the guy delivered the TV it quickly became apparent that the legs of the TV were going to be too wide to fit on the vintage piece of furniture where this TV was supposed to sit, despite being told by Best Buy customer service that it would (their measurements were off by several inches). So I had to quickly improvise and substitute a less ideal table for the TV to sit on. I watched the Geek Squad guy get the TV put together and all set up and running and learned that it was pretty easy and something I could definitely do on my own. The whole reason I had ordered a smallish 32" screen TV was so that it would fit on the vintage TV stand table that I have. Since it wasn't going to fit there was no reason for me to stick with that size when a larger screen would be much better for the living room. So after seeing how easy it was to set up, I unhooked the TV, boxed it back up and took it to the store to exchange for a larger size. I brought the larger TV home and got it set up myself. Could I have done it all on my own without first going through the Geek Squad??? In hindsight yes, but I am so engineeringly challenged that I liked seeing and learning from the Geek Squad guy.

The Geek Squad arrived on time and completed the installation in record time. They were very thorough and clean and the work went very smoothly. They set up the TV remote control and they even set up an old Polaroid VCR/DVD player that I had, and got it to work on the new TV too! They gave me a brief training session and answered all of my questions. What a great job they did.

The Geek Squad installed my new Samsung TV, Onkyo receiver and several other components. They worked quickly and neatly (they put on shoe covers to protect my floors). When there was a slight problem with the speaker hookup a couple of days later, they came out and quickly resolved it. Good, knowledgeable guys - courteous, patient (explaining how all those components work).

My Geek Squad Agent was an extremely kind, patient and knowledgeable person!!! Since my technological skills are limited and I have severe arthritis, I greatly appreciated all his help. He answered my questions and resolved all my issues. The Best Buy Geek Squad Team is very lucky to have him representing them.

The agents set our TV up and installed all of our apps for us. They explained in layman's terms all of the info that we need to understand how the TV works.