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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Open until 8 pm
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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18767 reviews

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  • Value

    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

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    Rating 4.8 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 18,768 reviews
  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased 65 inch Sony tv at Best Buy. They delivered the TV and it was installed. It cost to install the tv but we are glad that we had it done. We are very happy with the tv. We get many extra programs that we like. We are enjoying what we purchased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aaron delivered the TV and Blue Ray player and set up the whole works. The location made it a little difficult but he handled it like a champ, He then set up the cable remotes and had everything synced together and explained everything to me. Being old school and technologically challenged, I really appreciated it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad with Bestbuy are awesome..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These gentlemen showed up on time. Called to let me know when they would arrive. Set up the tv on arrival, covered their shoes and very professional. They answered every question I had. I will definitely use them again when I get a 70 in. Explained warranty on the tv and whom to contact. i had a pleasant experience. !!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Such a relief to have qualified help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs who came out to set up my tv arrived on time, were professional, personable, and knowledgeable. They explained what they were doing and how to operate the new tv. They also made sure I knew I could call them back within the warranty period to make any adjustments if needed. I couldn't have been more pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the BEST!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic service from Geek Squad reps. They were timely, efficient, very professional. Answering all my questions, the service techs walked me thru set-up of my tv, remote and helped me download apps. They were THE best!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A+ Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was great. He went above and beyond duty. He made sure I understood how everything works and how to operate it. I recommend him very highly. Plus, he was a nice guy and deserves a pat on the back and a bonus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a 77 inch TV delivered. The two technicians were very precise and professional. I had to buy a separate stand because the TV did not have one. The stand lacked hardware, but the technicians had extra in there bag which they use. They got the job done and did it well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad makes TV setup a dream

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad from BEST BUY is terrific. Not only did the technician show up on time, but was so efficient my new tv was set up in less than 30 minutes. It would have been even faster if I hadn’t asked so many questions which he answered so that I understood his answers .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect install and setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was done completely and expertly by the installer. He was extremely professional as well as friendly. It was obvious that he knew the product well. Since the install I have had no issues and I am enjoying my TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great delivery & set

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was on time. The 2 installers were quick, efficient, & very knowledgeable about the set up & repeated to answer all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    With heartfelt thanks and great appprrciation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! What an awesome job Jimbo and his helper did. They were fast, efficient, so very respectful and courteous. Not only were they extremely knowledgeable about the product, they also explained in detail what I needed to get the most out of my new TV. They took their time to set everything up and did not leave until I understood and was comfortable operating my new TV. There was no way I could have set this up myself. I truly can not thank them enough. What a wonderful surprise to experience such incredible customer service!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up the new TV, connected all the peripherals, and demonstrated how it worked. I needed additional support with the remote and the DVR, which was promptly and thoroughly provided.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad were great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and connected all my devices. They were friendly, efficient, and knowledgeable. I was very pleased with their service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad were great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected the TV as I requested. And added apps I needed. They explained everything I needed to know and were very helpful. Very knowledgeable and professional. I was very happy with the service I received.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both technicians were very professional and helpful during the delivery and setup of my Bravia 9.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast, efficient, and thorough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent arrived promptly, installed the set quickly, explained the use of the controls, answered my questions, removed the old set and all packaging and went on his way. It could not have been a more pleasant experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad installed my television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents connected the tv and sound bar, they were experts, courteous, professional and experts

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was very prompt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two very nice young men came to my house both were wearing masks, they were very courteous. They set the new TV on the stand And hooked up all my devices that were on my old TV. They showed me how to operate the remote and made sure that I knew how to operate the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad timely and quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They showed up as scheduled, they were very quick, they were very knowledgeable and completed everything in a timely manner. They were friendly and respectful of my home. They provided excellent service. Great service from them was much appreciated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service was worth the money. The techs installed my Samsung TV in what seemed to be record time. The set it up to all my devices and tested them. Afterwards he took the time to run through all the features and shortcuts. I was very impressed with his product knowledge and professionalism. Great Job Guys!

    I would recommend this to a friend
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