Customer Ratings & Reviews

Great, the picture is clear & beautiful! Everyone I dealt with was courteous & professional.

Geek squad individual who connected our television, sound bar and new cable box was excellent. Unboxed and positioned the TV, set everything up, and provided all information needed to operate new remotes, access Netflix, etc. and answered all of our questions. Extremely helpful and well worth the cost for people like me and my wife, who are not tech smart.

The geeks did a great job mounting our huge new tv. These guys brought in everything carefully, and were so knowledgeable about the devices. Super tidy, they also advised us of a hook up that was not necessary, and we were able to return that item for a refund. All works perfectly.

The Geek Squad technician did a wonderful job installing my TV and sound bar, and removing the old TV. He showed me all the controls on the remote and helped me to set up the apps that I use the most. Neat and careful service. One note: It took several weeks and many phone calls to have these items delivered and set up. Both at my local Best Buy and online, we were told there were no appointments available on the calendar through July, 4 months later. I was very lucky that I finally got a call and had a great Geek!

The Samsung 65” is a great tv with all options you would want. The Geek squad service was superior. They took time needed and when didn’t have an accessory, they had it on truck to purchase, and was super patient with install. Highly recommend.

The installation of my TV and related components went pretty well. Geek Squad guys know their stuff. Happy to answer any questions with good explanations. Easy to understand. They went above and beyond in my experience. When they were done, they took away all the boxes. Little things like that.

Representative was polite and helpful. I thought I measured correctly before purchasing, but when it came out of the box and he had put legs on it I said "I don't think that is going to fit. He looked and agreed,but never hesitated, he said "no problem" we will do a wall mount. He was so sweet about the whole thing, he never got ruffled about it. Just fixed the problem and looked happy about it. I wish he could come fix my computer. But he only does televisions.

Best Buy stull has GOOD customer service. They help you with whatever you need before the purchase. Are on time for the install. Set it up completely....the whole job, clean up and make sure you are ready to go and know how to use it! And they don't disappear if you have any ussue come up under warranty or trouble-shooting. I would absolutely recommend any service in their customer service genre.

Geek Squad associates did an excellent job mounting my Sony TV on the provided Sanus stand. They also wired it into my existing home theater audio equipment and set everything up. It was a thoroughly professional job and I am very pleased.

The TV is great and the Geek Squad did a fantastic job of installing, explaining and moving older TV to the bedroom. I couldn’t have asked for better service.

Your technicians were on time, pleasant and professional and knew what they were doing. They had my whole set up complete in a minimal amount of time and answered any and all questions myself and wife had. They cleaned up and left my house just the way it was when they came. We are very happy with the service we received.

The person was very efficient and knowledgeable. He explained how to work things so that I understood it.

To get the highest quality you are paying for with this unit let a Pro do the home install/set-up. Don't fret the details, let the skilled, knowledgeable and experienced Pro do the set-up. It is well worth the cost.

The technician was fantastic. Very knowledgeable. He also did not seem in a hurry to leave…..but rather took his time to explain all the features of our new tv.

I purchased Geek squad because I'm not that great hooking up TV with all the devices nor did I want to carry the TV home. For $99 they did it all, efficiently and with a smile. Very nice guys who showed me how to get the best picture possible with the correct cables -- 4k, HDMI and optical.

Our installer delivered the unit to our house, set it up completely, explained the remote control to us, and then carried away our old/dead HDTV! He worked quickly, talking with us as he worked, explaining this and that, and did his tasks professionally and courteously. What more could you ask for?

Excellent service and set up was done very efficiently! Chris was extremely helpful and patient in getting everything working and set up for us. He made sure we understood how to work everything! Would recommend!

Showed up on time. Knowledgeable. Made sure tv was working properly. Made sure my remote from provider was programmed to this tv.

Geek Squad service was excellent. They bring in the TV, unbox it, set it up, connected all of my electronics, and program it. I used to handle this myself, but the TVs are too large now. They moved my older TV to a new location in the house and removed the huge box. They were friendly and answered all of my questions. Definitely worth the price of the service.

Agent was great mounted stand and tv with instructions for use. Neat and knowledgeable. Appointment was acknowledged with a time. No one came. Then I received an email with next day install date, which I couldn’t do. I called and was told the agent wasn’t able to install as scheduled so the date was changed. I had to change to the following week. Someone should have called me re cancellation and need for date change.