Customer Ratings & Reviews

The service was great, but it started before the guys arrived at my home. I had forgotten to review the guidelines that Geek Squad had sent by email therefore I didn’t have the HDMI cable, so I called and ask for help and one of the guys that were coming to my home called me and went to the store to see if he can get the cable.Since it was not in stock he said I shouldn’t be worried since they were going to solve the problem. And they did! The use a spare cable they had and the installation went great. Also they move the old tv to another room. Great guys! Great service from the very beginning!!

The Geek Squad service was timely and efficient. But for the 15 minutes that they were here, the $199.00 price tag was really too high.

Friendly, knowledgeable and professional. Answered every question and made sure everything was working perfectly before leaving.

Heidi and Josh did an excellent job. Very knowledgeable about the setup and the TV, also installed a new router. There was no remaining mess, etc..., everything works.... very professional, I highly recommend...

The guy's got here quickly, they explained everything about the set up. Set up the remote. They were very nice and professional The guys were hwere and set up everythin quickley the guys were here

Whether a beginner or expert, Geek Squad can get you where you need to go faster, and with super service and follow up. They know the product, can teach you features, and set you up quickly. Thanks! Makes it best value to buy at Best Buy, and they still provide best deals.

My tech, Scott was great. He set up my system 11 months ago, which was really involved in the assembly, setup and wiring. Later, he even swapped out my 65 inch Samsung OLED for an LG without a complaint. He did a great job with my latest TV install, which was a lot easier but it was still great work. My concierge contact, Bryan was also fantastic! The best experience I have had with an electronics store by far!

Very nice young men, both were very helpful and knowledgable. Made sure we were satisfied and made sure we knew how to use. Even offered to move TV they were replacing! Taught us how to use remote and even programmed current remote.

the installers arrived right on time, they removed the od tv, moved the cabinet slightly so the new TV would fit. they connected the cable TV and set the remote. They even did the subtitles... What a great experience

The techs were very professional and answered all of my questions.

The guys came in and within fifteen minutes had my new TV installed and my old TV removed. Very efficient and just really good guys.

The delivery and setup team was a sub-contractor stationed 70 miles away. They were punctual (within 10 minutes of the scheduled delivery time), very courteous, skilled, and a pleasure to work with. They carted off the boxes and had the television up and running in less than 20 minutes. Great crew!

Efficient, knowledgably and courteous. They arrived on schedule and spent sufficient time to insure I knew how to operate all of the major functions.

These guys were very professional. They answered all question with clear direct answers and did a great job.

My salesman was very knowledgeable about the TV. The picture is beautiful and the TV was greater than our expectations. The Geek squad installed it very fast and answered all our questions. Overall very impressed .

The agents unpacked our products and installed them in a timely manner. They even connected out TV to a stand which we had purchased separately. They took the boxes with them so that our house was free of recycling. In addition, they gave us a breif demonstration about using our Smart TV.

The technician was on time and very experienced and proficient. He took care to insure that I was comfortable with the operation of the TV.

The guys quickly set up our new tv. They connected our Hopper, too. They were very professional and explained everything. Well worth the cost.

Love the picture!! Easy controls to see streaming programs as well as to make any adjustments you may want to do. Geek Squad was great and set it up professionally and rather quickly. Very pleased.

Since I was hanging such a large (and expensive) TV, I didn't want to take on the task of hanging it myself. So I paid for Best Buy's Geek Squad to do it, and they did an outstanding job. They even ran some fiber optic cables I had, at no additional charge.