Customer Ratings & Reviews

I am trying to submit a review for the delivery and installation of my two large appliances. Store manager, Brent, went above and beyond to make sure my delivery and installation went perfectly smoothly—and it did, thanks to his involvement! The first attempt was a failure due to the delivery folks who refused to do the job (too busy?!). I went back to the store and chatted with Brent and he exceeded my expectations! Thank you.

The 2 men were prompt, professional and courteous. They removed my big old tv , moved the stand , unloaded the new set , set it up and connected it all very quickly and showed me how it worked and answered my questions.

First of all I bought the 50” Samsung TV and had it delivered to my brothers house because it was a birthday present. Well I have to say that my brother was absolutely thrilled, amazed and appreciative and grateful for the 20 star service that your 2 delivery people gave my brother, This is why we love Best Buy and being a Geek Squad member & why we both will always shop at Best Buy. It’s been a week since my brother and elderly mom are watching the new TV and they are still talking about how great the service and product has been

The agent mounted my 70 inch TV, put together my TV stand, placed all the cords in and mounted to the wall, program my logic remote control to the TV, Wii, DVD and DirectV box. They work quickly and show me and my husband how yo operate the remote control. What an awesome team.

The Geek Squad always delivers - setup, all questions answered, knowledgeable, friendly, clean-up. I couldn't ask for more!

Glad I had Best Buy do the installation. They unpacked the tv set it up in and most importantly went through all the setup requirements with the cable company

The person who delivered my Roku and set it up was helpful and patient and made sure I was comfortable with the TV and its abilities before he left.

The tech who came to my home to set up my tv was professional, knowledge and friendly! Did a fantastic job!

The Samsung 65” is a great tv with all options you would want. The Geek squad service was superior. They took time needed and when didn’t have an accessory, they had it on truck to purchase, and was super patient with install. Highly recommend.

The agents connected the router to the internet, set up the computer, installed some software in the phone and the computer, connected the streaming sticks on all the TV's and set up a new TV. They worked quickly and efficiently.

Excellent service by Jayden and his Geek squad team for my Samsung TV delivery and set up. They were on time quick, but careful in setting up the 77" TV. Jayden spent time going over the tv with me and helping to customize it. He left his contact information so the if I had any issues he would help to resolve them for. Couldn't ask for better Best Buy install.

The geeks did a great job mounting our huge new tv. These guys brought in everything carefully, and were so knowledgeable about the devices. Super tidy, they also advised us of a hook up that was not necessary, and we were able to return that item for a refund. All works perfectly.

The installation of my TV and related components went pretty well. Geek Squad guys know their stuff. Happy to answer any questions with good explanations. Easy to understand. They went above and beyond in my experience. When they were done, they took away all the boxes. Little things like that.

The person you sent was very nice and was able to set this up in no time. He took the time to make sure I had all the channels, and that the sound was good for me. I have hearing issues.

When Best Buy arrived, he helped dismantle our old system and then installed the new tv and speaker. Everything was installed quickly and we are enjoying our new system.

The Geek Squad set up my new TV. They arrived on time and and were finished quickly without rushing. They were very competent and answered all my questions. They even gave me a phone number so I could call them if I had any problems. Since everything worked well, I did not need to call. The service was so great that I decided to purchase the full coverage for all my future purchases.

Excellent service and set up was done very efficiently! Chris was extremely helpful and patient in getting everything working and set up for us. He made sure we understood how to work everything! Would recommend!

I had to call Geek Squad after the men who delivered the TV from Best Buy spent very little time setting it up and failed to ensure that it worked properly. The Geek Squad men listened to what needed to be done and took care of it quickly. They clearly knew what they were doing. They tested their fixes to ensure that the TV worked properly. I only wish that the men who delivered the TV would have done the same thing before they left so that I would not have had to wait a week or so until the Geek Squad men were available to set the TV up properly.

Quick and efficient! I believe his name was Ricardo and his partner came in unboxed the tv removed my old tv and got right to work in setting up new tv. They worked as a team set up was smooth and informative showing me correct use of controller and such

The young man who delivered and set up our tv was very courteous, efficient and got us up and going in about an hour. He cleaned up after himself. We were very pleased with the whole process.