Customer Ratings & Reviews

This Geek Squad employee is a true asset to Best Buy. He is professional, knowledgeable, friendly, prompt, and quick. He had clear answers to all of my questions, and was very informative. I will request him if I am ever in need of the Geek Squad in the future.

An hour prior to their arrival, they telephoned me with the approximate arrival time. They quick unpacked it; placed it on the Tv Stand; and tested it. I had my Comcast information available so it did not take long. The Tv was operating and he asked if I had any questions for him? I said no. They did a good and quick job! At the conclusion, I asked for the Operating Manual. The leader informed me that the Tv had none and i should use the installed one. He then proceed to show me how to enter the Setting menu and select the manual. After he left, I did do it and reviewed the installed manual.

Excellent job! Careful unboxing and setup. Initial setup of tv features was good and got soundbar and Roku working correctly. Very happy.

They connected the new tv and ps4 to an old (outdated) cable box and remote and an even older Bose system, and they all work fantastic. The tech went out of his way to research the old cable remote and made it very simple to run the entire system.

The installation team arrived promptly on the scheduled day and they cleaned up everything and set up my tv and surround sound system. Great communication though the process.

Delivery and set-up by Geek Squad was flawless. The whole set-up (table top) took about an hour, and this included the Geek technician sync'ing the new TV with my Comcast equipment, and walking me through the TV's many features and functions at a fairly detailed level. Also, he removed my old TV and all the box debris. Great job, Geek!

The Geek Squad always delivers - setup, all questions answered, knowledgeable, friendly, clean-up. I couldn't ask for more!

This is a quality The picture is clear and the sound is great. The remote work like a dream and the instructs can

The three member team was awesome. After they removed the old stuff, they cleaned behind the area. YAY! They installed everything. The wires behind are neat and tidy. Best of all they explained everything and I practiced with new remote to make sure I got it. Lastly, the were friendly and cleaned up. We are enjoying our TV.

The delivery and connection were efficient and everything went well.

Three different guys had to come get our tv going. Each guy was so very nice. Couldn’t ask for better service.

Right on time and did a great job. These technicians were very knowledgeable. This was a replacement for a 10 year old LG TV that was hooked up to a full surround sound system. They took the time to fully explain all the new features and to make sure I understood how to comfortably use the new controller.

Normally I'd just setup a TV myself, but thanks to TotalTech, setup and delivery were included. I bought an open box TV and not all the right screws were available. The techs spent a good amount of time making sure they could get everything setup properly and safely with what was available and even looked for additional screws that they had in their van. They answered any questions I had, made sure everything looked good and worked properly and cleaned up nicely after themselves.

The guys did an excellent installation!! All I expected was them to bring the TV in and connect cable and ROKU to it. They went beyond!! Installed to my stereo system for excellent sound. They explained all of the remote changes to me!!

The Geek Squad set up my TV and speakers quickly and perfectly. The gentlemen were very professional and answered all of my questions. I’d recommend to anyone.

Our team - Stu and Ryan - did a terrific job delivering our equipment and making sure that the products we purchased ( TV, router and stereo equipment ) met our required expectations. We look forward to working with them in the future too … thank you Stu and Ryan

ken was a great installer and instructor in learning to use tv. had great teaching ability so i could use new tv and remote. Very understanding in our needs. Thank You Ken

Installation was a piece of cake, qualified tech was terrific. Job was quickly and efficiently done. Highly recommend Geek Squad, I've used them many times and have never been disappointed.

The tech guys were very professional and knowledgeable. They did a clean job installing the TV above the fireplace without any cables showing. The were very patient with explaining how the TV worked with our new sound bar.

My installer did an excellent job setting up my new tv. He was polite, knowledgeable & helpful. I definitely recommend Best Buy and the Geek Squad.