Customer Ratings & Reviews

I've installed plenty of electronics in my day but it is worth the money to have a high end device such as the 65" Sony Bravia 4k set up by the Geek squad. The tech unloaded the TV with no trouble and it was evident he knew exactly what to do as far as unpacking and assembly. Moreover, rather than read the manual to proceed through the setup, he quickly went to the on-screen prompts and both executed the commands as well as explained what he was doing and what each choice would mean. Outside of a few streaming issues we've had when the cable went out due to bad weather we've had no problems. When it did go out, because we stepped through the setup at the time of installation, I had no problem re-connecting.

So far my new Sony works very well. And the 2 men who installed it were absolutely terrific. At the end I had arranged for them to take away the old TV and the box for the new one. The only truly bad part if that I keep finding a pending charge of $49.99 on the credit card I used. It is charged, removed, charged again, removed again. It has been happening over and over since I purchased the TV. I owed a one-time $49.99 for their hauling away my old TV. BUT IT'S TIME TO STOP THIS BY NOW!!! I can't seem to get an explanation from Customer Service. Please look into this.

The Geek Squad representatives were very professional and knowledgeable. Hooked up all the devices and had them working perfectly. I might have been able to do it, but not with the efficiency of these technicians. Highly recommend.

The installation was fine. Prompt efficient and quick.

These guys were great. They were professional, personable and efficient. They had me set up and running in no time with helpful instructions as to the functionality of my new TV and helpful hints. Well worth the price to have everything taken care of for me. They were patient with me and my numerous questions as well and even told me what I needed to connect some older equipment to work with my new TV. Thank you for this service and the friendly members of your Geek Squad!

It wasn't Geek that did install but outside contractor. He did a good job and got it working and Netfix installed. pleasant person and took time to show me how to use.

Very thin and excellent, very sharp picture. Easy to use controller and works well with Samsung soundbar.

Easy to schedule appointment. Professional, friendly, and quick installation.

well done, no hassle, Installer did a great job, also was thorough in explaining operation

The Geek Squad who delivered and set up my television were amazing. They were so careful handling the television from unpacking it to setting it up in my cabinet. They spent plenty of time explaining the features and the remote control. They also set up all of the channels that I have subscriptions with the sign-ins and passwords. I couldn't not have done this on my own. Thank goodness for this service provided by Best Buy!

The agents did a great job. They connected my TV to my other devices e.g., Dish box, DVD player , sound bar and set it all up to work seamlessly

Quick and efficient! I believe his name was Ricardo and his partner came in unboxed the tv removed my old tv and got right to work in setting up new tv. They worked as a team set up was smooth and informative showing me correct use of controller and such

The technician was very professional. He called the day before our appointment to confirm, to get any special directions and to let me know an approximate arrival time. He called before his arrival to reconfirm. There were no problems with installation and he was very patient showing me how to use the TV. He installed my "smart" applications and explained, clearly how to access them. The entire process was a pleasure. It allayed many of my fears of the new technology I was getting.

Been hesitant to sign up for the Geek Squad service but with all the new tech I decided to try it. The Tech that came out and set up my TV did a great job, got it connected to a new soundbar and got everything working with the Echo's and all the side items. Sense then I had a Tech come out to help with getting my other smart home devices all synced and working and he did a great job. So far my 2 experiences have been really good and am planning on continuing to use the service.

I recently bought a new Smart TV and Blu Ray player. It was recommended that I get the TV Connect and Setup package with it to have Best Buy Geek Squad to install and set it up with all my peripherals. The two guys that came with the TV and performed the setup and connect were OUTSTANDING. They did a fantastic job on the physical setup/cabling/connections. But they did way more than this. They performed the entire software setup on the unit and demonstrated all the features. They took time to educate me fully all along the way as they worked so when they left I was comfortable with utilization of the unit. This is one service that is worth the money or sometimes you will find that the setup package is included in the price of the TV as a sale add on.

Superb job! The installers were very professional, knowledgeable and quickly did installation

The guys were great. I'm not bad with technology, but setting up my new smart tv and connecting it to other devices would have taken me forever. The Geek team worked in unison and had everything ticking perfectly in less than an hour. They even gave me a personal tutorial -- and cleaned up before they departed. I couldn't b happier.

The agents connected the router to the internet, set up the computer, installed some software in the phone and the computer, connected the streaming sticks on all the TV's and set up a new TV. They worked quickly and efficiently.

The geek squad installers where quick and efficient… afterwards they explained how to operate all of the new equipment.

Very service oriented and pleasant to talk to. Offered suggestions and very prompt w/their work. I would recommend to friends to buy from Best Buy because the service is great.