Customer Ratings & Reviews

The agent was fantastic and very helpful. Got me set up promptly and was very knowledgeable.

Installers are worth the money! The geek squad recently delivered, installed, and trained me on A new TV. They were terrific! Very courteous, efficient, and thorough. I really appreciated the training session on the new TV.

Installer’s came saw and kicked butt !!Total tech agent Christopher called and gave me a specific time he would arrive. Agent arrived on time with protective gear. He evaluated the what had to be done in a timely manner. At the end of the project agent Chris then explained to me the in’s & out’s of what he done. What buttons to press to keep stuff running smooth. Agent then played a brief sample video on my entertainment system and it was so swell.Sound effects to another level !!! Finally, I would recommend total tech !!!

The technician unboxed and hooked everything up, and also gave me some instruction on using the remote. He was knowledgeable, personable and professional. I was very glad I used the Geek Squad rather than to figure it out myself.

When we purchased our new TV, we opted to have it delivered and the Geek Squad set it up for us, because if they dropped it or messed up the set up, it would be on Best Buy, but if we did it and something went wrong, we'd be out many $$. The Geek Squad kept us informed on the timeframe as to when they would arrive. The team that came out did an awesome job delivering and setting up our new TV. They were very professional, yet outgoing and friendly, and set up did not take them long at all. It was only after they left that we realized our Dish remote had not been programmed to turn the TV on/off and we had to use the TV remote for that. That was not what we wanted, so we called them and they came back out and took care of it. Very happy!

The agent was on time, well prepared, friendly and knowledgeable. Took time to make sure i knew how to use new Bravia tv. No problems during or after set up. GREAT JOB!!

Really like the new 85 inch tv. Football looks great on it. Can’t wait for hockey season. The two guys that set up the tv were super nice and answer all my questions. Now we need a sound bar.

Geek squad removed old tv and installed new one. On second visit they determined it was defective and ordered me a new one. On third visit they installed the new tv, removed the dvd/vcr player and installed the new Blu-ray player. They did a number of adjustments and analysis to make sure the tv, player, and streaming services were all compatible and worked properly. I appreciate that they stuck with it and kept coming until they got it all to function properly. Thanks geek squad.

I purchased my 65” Sony Smart TV at Best Buy as they offered delivery and set-up with purchase. Upon making my purchase I was informed that since I had a Geek Squad membership, the delivery would be free. They arrived on time, and were done setting up my TV in about 15 minutes. Since I am older, I asked the girl to walk me through navigating the remote which she kindly did. She also offered her number for me to call with any questions or concerns. I called the next day, and she promptly answered and handled my problem in seconds! Highly recommend Geek Squad!

The guys were great. I'm not bad with technology, but setting up my new smart tv and connecting it to other devices would have taken me forever. The Geek team worked in unison and had everything ticking perfectly in less than an hour. They even gave me a personal tutorial -- and cleaned up before they departed. I couldn't b happier.

My new TV would not connect to the internet. Rick checked things out and showed us that the WiFi signal was low. He installed a mesh router and that fixed the problem. Rick took the time to explain to us (rookies) what he was doing and why he was doing it. Very happy with his knowledge, professionalism and attitude. If we need help again, we'll be certain to call Geek Squad and hopefully have Rick assigned to address our issue.

Installers were friendly and professional and completed the installation pretty quickly. They were also respectful of my of my home and property.

The agents mounted the TV and connected to our devices. Ran through everything to make sure it worked, and explained how to run it. They were swift in their work, very professional, and fun!

The techs were absolutely amazing! Knowledgeable, friendly, engaging! Would be great if customers could request specific techs, they'd get all my installations!

The best reason to purchase a TV from Best Buy was it is setup by their team. They we’re on time, courteous, spent as much time as necessary to make sure you were comfortable with your TV’s operation, cleaned up the trash and took it with them

Rep hooked up our new TV and Sound bar. Knowledgeable. Friendly. Personable.

The delivery and setup were accomplished with efficiency, courtesy, and efficiency. He was a few minutes late, and called to advise me of that. He had knowledge and suggestions of what would work (or not).

The w workers were extremely efficient as well knowleable and very informative to help us grasp any new info that we needed. There was no hesitation about what or how to perform their job and they acted “like our kids”…helping us understand the process of usuing the new tv..remote and channels! GREAT JOB!

This was an LG 82” TV - It is very large and about 100 pounds. They delivered it, unboxed it, put the legs on, and connected it as I wished. I also pad to have them move the old TV to the garage. The installer then set up the TV, programmed it and went over with me the operation of the TV. They wore masks (as did my wife and I) and hauled away the box and packing materials. Especially given the size of this TV I felt that the installation service was well worth it. The installers were very polite and professional. The main Geek Squad guy was very knowledgeable and pleasant. I would certainly use this service again!

Had my Tv and sound bar up and running in no time.They definately no what there doing.