Customer Ratings & Reviews

Agents were knowledgeable, friendly and clean. I was given a training session for the new remote and the options it offered. They took my old TV and placed it in my car to take back to Best Buy.

I had BestBuy's Geek Squad install 2 large flat screens for me. I cannot say enough about the team's professionalism, knowledge, helpfulness, workmanship, and general cheerful attitude. George, Nathan, and Chris are the best.

The agent installed and connected my tv and patiently explained everything to me. I appreciated his professionalism and courteous manner. He knew exactly what he was doing; he explained everything to me and made sure I understood - I do much appreciated that.

Installer knew what he was doing and completed the installation in a very professional manner. Was very helpful in explaining how the various functions worked.

Our Geek explained everything about our tv to us. And he demonstrated most things too. We are loving our new tv.

Great job on the tv installation they took great care of my walls wiring was excellent as well

The agents were very careful with unpacking my new tv and setting it up, after which I received a brief overview on how to operate it. I was also encouraged to contact Aaron Hyatt if I had any questions. Fortunately, I haven't had to bother him yet.

Recently purchased a Samsung 65" Q90T. Had free delivery and install/set up since I am an Elite Plus member. I took advantage of the free delivery however I decided to install the TV myself. I have a rather large entertainment center and am very particular about cable placement/install. Geek Squad will not move any large furniture or do custom cable hiding/zip strip so I figured id do it myself. I would recommend this option for anyone not familiar with installing a TV or for someone that doesn't have an extra set of hands to help lift the TV on a stand or wall mount.

The crews that did my tv and sound bar were wonderful. Very polite. Their goal was to make sure that all my questions were answered.

Excellent Geek Squad. My husband and I were very pleased with the installation and guidance given during set-up. I knew everything was done correctly, and they explained and guided set up of the apps and the appropriate connections were made. Job well done!

These were real professionals: Prompt, fast and very competent.

Really like the new 85 inch tv. Football looks great on it. Can’t wait for hockey season. The two guys that set up the tv were super nice and answer all my questions. Now we need a sound bar.

The tech had a lot of knowledge in the set up and also was quick in cleaning my PC. She also explained how the remote worked and gave me some short cuts.

Tony and assistant did a great job setting up my new TV and audio system- efficiently and very neatly bundling all the cords. Also, answered all my questions knowledgeably. Took time to explain how everything worked. Would definitely recommend this service.

Thank goodness I received the setup from the Geek Squad. I never could of handled myself. The TV delivered was broken right out of the box. I woudl have spend hours thinking I was setting something up incorrectly, but they knew, and then took it back, and arranged for another one, and they called me to set up the delivery and install of a new TV. Other than the unfortunate 2 additional days without that TV, they took care of all the issues and when they came to install the new one, it was the same tech so he knew the issues, and they did a wonderful job hooking it, and al my components up as well as the FIOS remote set-up and even giving me a tutorial on how to handle the smart features of the Samsung TV.

The Geek squad team that show up , and install the TV were absolutely amazing , very professional team did a great job

The Geek guys that came were quick, efficient and very knowledgeable. They took the time to answer my questions and made sure that I knew how to work with the features that were new to me.

The Geek Squad showed up on schedule and quickly and professionally installed the TV, including responding to any questions on operation, for immediate usage

I really enjoy my 98 inch Samsung especially with the Super Bowl coming up. Great picture and my friends and family love it too.

I always worry on setup and installation and things going wrong. That's at least half the real tog et them to do it - since if it does go back with a dropped tv or something its on them. That being said, it was flawless. Best Buy has been using quality service to stay afloat as other big box stores suffer from online sales and its a good strategy.