Customer Ratings & Reviews

It was great having 2 Geek Squad members to bring in and install the television. It literally took both of them to do it. Also, glad that they were able to arrive while still daylight (since the order had noted on it that no neighborhood or home exterior lighting available. They were technically savy also when it came to setting up the operational components of the tv and teaching us how to do all the things that we hope to do with the system. They also coded in our wi-fi with the television. We are very happy customers following this experience.

The representative hooked everything up seamlessly and gave me instructions on how to operate the remote, etc. Very helpful and ON TIME!

We love our Samsung TV. Bright colors and very easy to work with the controls.

Arrived timely, did the job quickly, set everything up, and hauled away OLD picture tube TV. Kind of expensive if just getting the set up, but with haul away then the price was okay.

Geek Squad installers showed up on time, wore shoe covers so they didn't track dirt into my house, and got the job done efficiently and correctly, all of which I appreciated. Both installers were friendly and were happy to show me how the new TV worked and how to use the remote.

Amazingly excellent service! They came even earlier than anticipated. It was like 1-2-3 you're hooked up. They gave me some tips, cleaned everything up and it was done!!

No regrets on this purchase. TV has a very sharp picture with true colors. The Geek Squad arrived on time and set my new TV up to work with existing Comcast. Showed me all things related to Roku so when I eventually cut cable out, I’ll know what I’m doing. My “agent” must have been a teacher in a previous life. After he explained everything, he gave me the remote and had me duplicate what he had done. That made a huge difference in my learning. The Tv is perfect and the delivery was perfect. With Best Buy’s price match guarantee, why shop anywhere else.

Worth the money..disposed of old tv and set up everything on new tv including wifi ..remote control (have DISH TV) ..and reconnected my DVD player and disconnected my VCR ..very professional service

The two installers got everything hooked up and running very quickly. They were very professional and answered all questions. Recommended for anyone buying a larger TV.

When my wife and I purchased a new television for our living room we wanted our previous television relocated to or family room and a new surround sound receiver installed there as well along with a Harmony remote. I can’t say enough about the quality of the Geek Squad experience. They relocated the television and installed the new receiver as well as programmed the new remote. They reconfigured all the tangled mess of cables and wires that had accumulated over the years. When they completed the set up we now have an organized, efficient and flawlessly operating theater set up. They truly are the best part of the Best Buy experience.

2 gentlemen set up my new tv and did an excellent job. Ty went through the controls and options very thoroughly and reassured me I could call him anytime if I had further questions, (fortunately I haven’t but it’s nice knowing I could). He’s a real asset to your company, I’d make sure he’s happy if I was his boss!

Tech came on time. Very skilled. Since I am not able to move the old TV out and set in the new one it was worth the money. The $60 charge to ug in the DVD player was excessive.

If we could give our Geek Squad tech 10 stars, we would. Knowledgable, personable, efficient, effective, thorough, considerate, and a great teacher. After spending the time necessary to simplify the sound system that was a mess, Hans walked us through the operation with our new remote, new tv and new DVD player. His answers to our questions were clear, and he made sure we had contact information for future questions. Simply outstanding. Exceeded our expectations in every possible way. Bravo!!!!

The Geek Squad team handled the installation with great explanation and ease. They answered our questions patiently and thoroughly. Special shout-out to Trevor Allen, Home Theater Agent

The agent's installed my TV quickly and efficiently and also explained to me all that I needed to know about how everything worked

Great picture and sound. Samsung rules. Easy controls. We have always had Samsung.

I was very impressed with how thorough the guys were. Measuring and re-measuring, checking the level and making sure my tv would be well placed for watching ... Yet out of the way to avoid hazards. Great teamwork between the two. Not a single wasted move. Your installers are very valuable members of your team. They represented you well with their speed, knowledge and professionalism. They also listened and taught me only what I needed to know ... Not wasting time on all the fancy extras that I don't care about. Well done!

The agents were absolutely awesome. They were knowledgeable, polite, efficient, and made absolutely sure everything worked as designed. I would have them as my team any day and be thankful.

The fellows that delivered my TV brought it in, removed it from the box, set it up properly and made sure it worked properly. They took the box and wrapping materials out. Then gave me sound advice saying "you can get used to your new TV by just playing around with it"! Sage advice!

Professional, courteous, efficient................!!