Customer Ratings & Reviews

Bill from the Geek Squad did a fantastic job setting up my new 55 inch Samsung TV. He was very patient, professional and knowledgeable.

We bought a Samsung QLED 65" and we wanted the agents to help us set it up. The service was great. They worked fast and they cleaned the messy to make sure there's no unused papers, cardboard, styrofoam, etc. They set up the tv as we wanted. They were also polite and patiently explained to us how the tv worked. We were happy the tv was ready to use. My husband and I are not handy persons. Hiring the Geek squad was the best option for us. We knew we had to spend money on their service but as long as the service met our expectations we didn't mind it.

Quick and easy. Very nice group of Geeks!! In and out in 40 minutes.

The service men were very quick and knowledgeable . They were very polite and explained everything. They made sure I had no concerns nor questions.

The were very organized. Obviously experienced and knowledgeable. Very patient with me as well lol!

You know Murphy's Law well I am very glad I had Best Buy I have a 70 in TV on a swivel bracket by Santa's the first TV came with a little defect the second one came they changed it out it ended up having another defect I ended up upgrading to a little bit better TV a bigger 175 in so you know what they say third time's the charm and it was great because I didn't have to do one thing they did everything and they handled everything for me so if that would have been purchased on Amazon man what a crazy hassle that would have been even any other place I could think of I was happy that I bought it at Best Buy anyway that's my story it was crazy getting too bad TVs in a row but that's on Samsung Best Buy really went above and beyond so I had to leave this to show my appreciation sincerely James

The Geek Squad carefully took our new 65" tv out of the box, installed the stand and connected the wires to our tv and to our dvr/HD box ans the picture on the tv is beautiful!! The Geek Squad even put our old tv in the styrofoam and in the box as our son wanted it to play video games on!! I definitely recommend the Geek squad, courteous, neat and thorough!

Thank you to Philip and Jose from Geek Squad in Southern California who helped to resolve my delivery issues and get us all set up. After a much anticipated delivery, the two agents showed up with my new television, connected, and set up my new Sony BRAVIA A9S flawlessly. They made what was an unpleasant situation easier, and I am thankful for their ability to resolve an issue and simultaneously exceed my expectations with my new purchase!

The GS Agents were awesome. They took their time and explained the process as ghe proceeded. They ensured the mumy wife and I fully understood the function of the remotes. They removed our old TV and took care of all the refuse. Except for the new TV it looked as though they were never here. Truly professional and friendly

Agent attached stand, helped me move my TV table to set it on, attached all of my devices - especially the ARC for my new Onkyo AVR receiver, taught me to use it and even fine tuned my Onkyo setup. He also checked my comcast cable box signal strength.

The Geek Squad delivered, unpacked, and hooked up my TV with great care and professionalism. They patiently answered my questions and explained how to use the remote control.

Were fast and efficient. Did an excellent job setting up the tv

The tv is awesome! It is like being in a movie theater. Go get one great buy!

Service was provided right on schedule. Installer kept me informed of expected time of arrival and came right on time. Very neat and efficient in setting up the TV.

Installers did a great job and were helpful with set up I’m not sure if the installers were geek squad or not but I was satisfied with them

The Geek Squad agents did a GREAT job of installing and setting up my new TV. They were very knowledgeable and polite. GREAT JOB GUYS!

The agent Alan, who was sent out to hook up our tv was extremely professional, polite and friendly. He patiently walked us through the settings and how to use certain features on the new tv. He answered all our questions, very knowledgeable. If we should ever need services from a member of the Geek Squad again, I would be very happy if Alan was the one. He's just a really nice person!

Despite the difficult spot the agent did a great job quick and easy, also helpful in explaining the use of the remotes, which was Greatly Appreciated.

The Geek rep arrived early, and worked diligently to restructure our modem/router wiring for our new Roku TV hookup. He then took additional time to set up the TV, which had been scheduled on a different day. So glad to have his expertise and get it done all at once.

This is the first time I've ever had anyone come to my house to install any kind of electronics. I had to exchange my Samsung S90D and since my LG G4 came with Free installation and setup, I figured I would let them do all of the work. Good communication of their arrival. But when one arrived he had the slight scent of marijuana. Here we go! I have a large 700 sq ft bonus room. that moved items around so they had plenty of room. I tried not to micromanage but was nervous that these 2 strangers were in my house. Anyway, the moment I turned my back, I hear a crash, run into the room and see that one of the guys is breaking down a box right next to a little table that houses my wife's ceramic nativity set and is knocking the the pieces over and onto the carpeted floor!!! I was NOT happy. I mentioned to him that I moved everything out of the way and that he had the entire middle of the room to work and he decides to work right next to the wall next to the breakable. Luckily only some of the glazing was chipped off an no broken pieces. I sternly warned them to be careful. One of the guys was nice and considerate, the other guy that broke stuff was not. The rest of the TV exchange and setup was good I guess but the entire experience was not good and could have been really bad if my wife's nativity set was damaged. I really expected better from Geek Squad. I would only recommend them if you have no other options and I'm glad I didn't pay $200 for this service.