Customer Ratings & Reviews

I am very pleased with the installation of our tv and would not hesitate to recommend this service again

Purchaser's experience levels vary, but no one, and I mean NO ONE has more experience than the Geek Squad. Rely upon them to install and educate you on your latest Best Buy purchase. It is soooo worth it!

I was so impressed with professionalism and service. I'll definitely use them again. Thanks

Awesome picture easy to use easy to set up I watch all my movies on this TV it’s like being at the theater

The Squad arrived as planned. They took extra effort to avoid damage the surroundings. Unboxed the product, set it up and confirmed everything was in working order. Prior to leaving they asked if i had any questions and finally on there way out, removed all the packaging material.

The agent set my TV and connected it to all my devices!

The Geek Sqad was amazing!! They quickly set up my tv, then took the time to show me how to use the remote control so I could access my Dish network, as well as my streaming services. And they took the trash, including that big cardboard box with them!

Excellent service. The Service Technician was on time, explained what he was doing, and patiently provided instructions. As senior citizen we needed more specific guidance and the technician provided what we needed. We have Total Tech program and have never been sorry since the service is excellent and dependable.

The agent was on time, well prepared, friendly and knowledgeable. Took time to make sure i knew how to use new Bravia tv. No problems during or after set up. GREAT JOB!!

The man who delivered and set up the new tv was perfect!! He took the box and was in and out so fast!!

Great crew. They assembled the TV on the stand, situated it on my entertainment center, and did all box hookups and remote syncs, efficiently and correctly. Very polite and professional. You can tell when people care about the job, and they did.

The geek squad guys were great - they carefully unboxed our new TV and connected our media devices and cable box to it. They were patient with us as we asked lots of questions about the usage of the set and its capabilities. The geek squad guys also demonstrated and explained the features of the television and updated its software/firmware. They made sure we were satisfied with our purchase before leaving our house. We appreciated their prompt, polite, and friendly service.

My set up of TV, sound bar and DVD player was done before i could blink an eye. The 2 guys were professional and made sure everything was correct and i understood how it worked. Very respectful of me not being tech savy!

Dan provided excellent service. He arrived on schedule and showed us options on our new Smart TV. We both had the opportunity to demonstrate that we knew how to operate it before he left. Very friendly & customer service oriented.

Glad I had geek squad take care of everything the rats nest is gone everything was connected and linked no more reading of manuals only need two remotes now one for the tv one for streaming

Service was provided right on schedule. Installer kept me informed of expected time of arrival and came right on time. Very neat and efficient in setting up the TV.

Great work, done right the first time! These guys know their equipment and how it is supposed to be set up. Knowledgeable and helpful with teaching new equipment.

5 Stars because you can't fix what you don't find on the Sony X800M/2 4K Player connected to a Bravia 9 70inch UHDTV and 4K TV. The Movie on blue Ray disk and other types as well would play 3 or 4 trailers before getting to the Top Menu. I don't remember this problem with my 13 year old Samsung system. Inserting the Blue Ray disk into the Sony X800M/2 Player and when the disk starts to load and display disk info, Press the Top Menu Button and thet should send you to the Top Menu on the disk to play the movie. If you didn't catch it in time, when the trailer starts; then press the NEXT button. Then keep pressing the next button until the Top Menu is displayed...

My old TV (55" projection that served me well for 16 years) was remmoved for far less than I could have managed to get rid of it myself ..... so easy. I replaced my entire entertainment system with a large SONY TV, and receiver, etc. Geek Squad went thru the set-up and did the fine tuning so everything worked GREAT on day one. They also took the time to answer questions and explain what they were doing, It's many months later and I am still impressed by the job they did ........... couldn't be happier with the TV/TV set up.

I remain loyal to Best Buy because of the Geek Squad. Every representative that has visited my home was a pleasure to have there. They set my TVs up and took the time to explain the process and to make sure that I knew how to properly use all the components before they left. They all handed me a business card with their info on it in case I needed to talk to them. I'm happy to say that they did their job correctly the first time so I never needed to contact them again. Geek Squad service is a definite asset to Best Buy.