Customer Ratings & Reviews

First TV ordered was brought to the house , paid for and installed but didn't work so had to be returned. Went to the store the same day and selected another/ After waiting half the next day for them to call, I finally called the 800 number to find out the earliest time they could give me an apt was 4 days later. I told the poor girl I was on the same original apt and they had my money and my TV. Wore out two batteries on my home phones with her and only got a promise that someone would give me a call. The guy did call and did a yeoman's job at getting a crew out that night. Very professional from that point on, and they gave me a color calibration gratis a couple of weeks later.

The two guys who set up my system were outstanding. Gave me ideas of other things to do - really appreciated their service.

The agent was friendly and knowledgeable and informed us of needed Xfinity item. This was for our small TV that we already had, but was affected by our purchase of a new and larger TV in another room. It also needed a Xfinity item because we use Comcast.

The Geek Squad Tech Agents were top tier. Across the board they excelled. I have had Geek Squad service in the past for assistance with my existing electronics but these two guys have greatly surpassed them. 1000% satisfied.

THE GEEK SQUAD BROUGHT MY NEW 65 INCH TV AND INSTALLED IT SO EASILY THAT WOULD HAVE BEEN IMPOSSIBLE FOR ME TO DO. FROM THE ACTUAL UNBOXING, PREPARATION OF THE TV AND THEN HOOKING UP THE INTERNET TO THE TV WAS FABULOUS. VERY PROFESSIONAL FROM START TO FINISH. CAN NOT BEAT BESY BUY.

The 2 men were prompt, professional and courteous. They removed my big old tv , moved the stand , unloaded the new set , set it up and connected it all very quickly and showed me how it worked and answered my questions.

Want to make your life way easier. Purchase a total Tech Membership & let the Geek Squad set up your new purchases or relocate you old ones to another room. These individuals are up to date on how to get your purchases set up, tested & ready for use in a matter of minutes. Top Notch!

The technician was efficient in mounting my new TV and explaining how to use it. He was also very pleasant and knowledgeable.

The Geek Squad is awesome. Smart helpful (we are old and need lots of help lol) and they set things up so they were simpler for us to use.

The Geek squad did it all. The LG OLED tv was installed on an entertainment center along with an LG sound bar. Then we were taught how to us the remote which was pretty simple. We were pleased that we could utilize our comcast remote as well which we are used to. We like the mouse feature on the LG remote...very convenient when we are searching for something.

Staff arrived at exact time. Very friendly and courteous showed us features of tv and set it up perfectly. Could not be happier with what they did. Made sure we were all set before they left. Thank you geek squad for outstanding service.

The set up was easy, for the men who came. They were very pleasant and showed me how everything worked. You won't go wrong using this option.

Technician was very knowledgeable and professional. Set up my new TV with zero problems.

The Geek Squad did an OUTSTANDING job of setting up and connecting my 77 inch Sony OLED TV. They proceeded quickly and efficiently through their tasks and kept me informed of options and operating data. The technicians stayed until everything was operating correctly. I had also paid for removal of the old TV set and they took care of a large and heavy set.

Geek Squad was so very helpful installing the Youtube TV stick on 1 TV and installing the app on my other TV. It was a little tricky on my large LG TV but they figured it out and made sure I knew how to find my favorite channels and understood how to save a program to watch later.

Our issues were dealt with in our home by two professionals contracted by Geek Squad to perform such services. They were polite, knowledgeable and completed their work efficiently. I would recommend that Geek Squad tell the customer that "So and So" will be doing the work; not the Geek Squad. I didn't know who it was that called me for an appt. time; had to call Geek Squad to verify who they were

The Geek Squad took my old TV away, set up my new 75” Samsung TV. did a fantastic job, I was very pleased, highly recommend the Geek Squad

Two Geek Squad Members came and put together a new stand and installed the new set and sound bar. They also set up operation with Comcast and explained the operation of the set along with the remote. They also moved the previous set to a new location as well as reconnecting DVD unit along with other ancillary boxes. The two Squad members were personable, efficient and made the transition to the new set seamless. I would certainly use them again.

Best Buy Setup and Connection service is one of the best. Our tech is especially knowledgable and we don't use anyone else!

Tim Meuse at Nashua , NH , location was excellent! So kind and helpful, showing us refrigerators and was very knowledgeable about Best Buy’s products . I sent my daughter to him and she and her burnout 2 appliances from Tim!