Customer Ratings & Reviews

I remain loyal to Best Buy because of the Geek Squad. Every representative that has visited my home was a pleasure to have there. They set my TVs up and took the time to explain the process and to make sure that I knew how to properly use all the components before they left. They all handed me a business card with their info on it in case I needed to talk to them. I'm happy to say that they did their job correctly the first time so I never needed to contact them again. Geek Squad service is a definite asset to Best Buy.

My old TV (55" projection that served me well for 16 years) was remmoved for far less than I could have managed to get rid of it myself ..... so easy. I replaced my entire entertainment system with a large SONY TV, and receiver, etc. Geek Squad went thru the set-up and did the fine tuning so everything worked GREAT on day one. They also took the time to answer questions and explain what they were doing, It's many months later and I am still impressed by the job they did ........... couldn't be happier with the TV/TV set up.

These two gentlemen were super outstanding. After I waited the alotted time, I noticed they were highly sufficient in giving me the full rundown of how the tv works and quickly made sure I was all set. Absolutely loved the teamwork from them and also was greatly satisfied with the overall support.

We were extremely happy with the guy that set up our TV. He was very knowledgeable and helpful

Great picture and smart TV functions are easy to use.

They mounted my TV and set it up all the way. Also cleaned up the boxes and removed them.

The technician was thoroughly familiar with the operation of this TV and set my preferences quickly and made adjustments to color to provide a vibrant & realistic picture. The technician set up needed apps and connected my peripherals (sound bar, cable box, Xbox and DVD player). Service was excellent, professional and courteous.

Great work, done right the first time! These guys know their equipment and how it is supposed to be set up. Knowledgeable and helpful with teaching new equipment.

Carmello could not have been better--thoughtful, patient, friendly, polite. Many more nice words would describe him! I am so glad I had the Geek Squad setup--made the transition so easy. My last TV was 13 years old, so I needed lots of help and Mello gave it! Give him a promotion!

They set up my TV and made it easy for me to work. This was the first Smart TV I have had.

The two technicians who installed my new Sony Bravia were fast, efficient and very knowledgable. They flawlessly paired the TV with my wireless modem, 4K Blu-Ray player, Bose soundbar and headphones. After the installation, they removed the old set and new TV's packing for recycling. As a final step, they explained how to access all of the settings and apps available with the Bravia. Overall, a great experience!

I connected my Google HiSense to my WiFi. When I streamed from the Internet the picture was clear. Then I returned the TV to DirecTV. The box won’t go away no matter what setting I try. It does not appear at all when I return to the Internet. The info is telling me that the channel is Frames Per Second 60 Hertz which is fine but it doesn’t disappear. I called Geek Squad and they blame DirecTV. But the DirecTV person plugged in their little TV. There was no box.

The Geek Squad agents installed a Roku Streaming Stick on our TV, which was not a smart TV. They then gave us lots of information on how to stream and what things were in the various choices available to purchase for streaming. The agents were both excellent and very knowledgeable!

I ordered a tv installation to set on a cabinet and included taking away my old 55 inch tv. Geek squad came on time with the tv. Set up was fairly easy with the agent programming the tv and the remote. I did have to adjust the color on the tv from the factory settings but it has worked well. I really like the Samsung tv's and this is my second large Samsung tv. Having the total tech membership I got the tv at a discount as well as the installation. A definite plus having them do the installation although I'm sure I could have muddled through it. This way all is set up to my needs as the agent has the experience.

I was so pleased with the clerk at Best Buy. The prompt delivery set up and removal of old TV. It was so easy and convenient would have and already did refer Geek squad to assist her with tVand computer set up in her home.

Excellent service by our Geek Squad tech. He delivered it in a timely fashion, maintained social distancing & wiped items as needed. He removed the broken old tv & boxing for the new tv for recycling. He was knowledgeable & efficient - I did miss some items but was able to figure out everything as he had set up the remotes. I was impressed with Geek Squad’s overall service experience & will be looking to use Best Buy in the future for service & install.

Mike, from the Best Buy Geek Squad was beyond excellent. He was helpful, knowledgable, and patient. I could not have asked for a better delivery/installation experience.

They were very thorough in setting and attaching all my components to the new tv. They also walked us through the setting the tv up with Direct tv and explaining some of the functions. Above and beyond the basic service

These guy's came in set everything up and at the same time, explained everything to me. They made sure before they left, that I knew how to operate my tv.

Team was friendly, polite, thorough, careful, and knowledgeable. Instructed me on remotes, menus and features.