Customer Ratings & Reviews
- Model:
- AW15R3-7001SLV-PUS
- SKU:
- 5981600
to a friend
Customers are saying
Customers appreciate this laptop for its gaming capabilities and fast performance. Many reviewers mentioned how great it is for gaming and how powerful it is. Others commented on how fast the laptop is, making it a great choice for those who need a powerful and reliable laptop.
This summary was generated by AI based on customer reviews.
Terrible Experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.- I am a 14 year old, I saved up a lot of money to put towards this thing. after saving for, and restricting my use of any money I received for about a year and watching countless reviews on this product, words cannot describe how much of a disappointment this thing was to me. I got my first unit about three weeks ago, it had many problems such as underperformance, being randomly slow, having to be restarted many times, and not being able to open programs after restarting. I spent at least an hour of my day for a week trying to resolve these issues. after this experience I felt that I had just received a bad unit and decided to exchange my old one for a new one. After getting home and downloading all updates and games, I experienced the exact same issues as I did with the other one. I called the Alienware technical support line and after looking over my computer and deleting and reinstalling some things they said my computer was healthy. my laptop continued to have the same problems after this so I called again. after going through my computer again they said it was running fine even when I told them my strangely low frame rate on games. so I called best buy support and after telling them my frame rate issues they seemed very surprised with my computers problems. I am currently typing on my second unit, I have not yet taken it into best buy to have them look at it, but I have decided to return it for my money back. when I got all my payments in line for this thing and figured out the financing plan after learning I had finally gotten enough money, I nowhere near expected the amount of inconvenience.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .modroms - We appreciate all of the savings that you spent on your new Alienware computer. We're sorry to hear about the issues that you have been having since owning your laptop and then returning it for a second one. There are a number of resources on Dell's site that hopefully can help you troubleshoot the issues that you are facing. If you'd like to run a diagnostic test on your computer you can run it here - http://dell.to/2hXxGOq.
There are also a number of troubleshooting articles about your device that can be found here - http://dell.to/2jdF7EQ.
Lastly, if you want to check to make sure that all of your drivers and software are up to date you can run a test here - http://dell.to/2hnBCek.
We hope that these tips will help your device perform the way that you had hoped it would. - Bryan
- Pros mentioned:Gaming
GREAT DEVICE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not listen this bs reviews this laptop is perfect no issues. Just if you have little bit more money install ssd and migrate the software before you open up. this is my first gaming laptop i cannot be so amazed with performance.
I would recommend this to a friend - Cons mentioned:Drivers malfunction
Seriously unhappy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Alienware computer at the beginning of the month. It hasn't even been 30 days and it decided to throw me a curveball. I was loving it! Seriously. It seemed like everything I wanted. Easy to customize. Good tactile feedback on the keyboard; keys not mushy. Nice screen. Quick startups and log-ins. No issues with any of the video games I play. I seriously loved it! Then the other day, it suggests that I update my drivers, so I do. Drivers are important. And Windows has an update too. So I install both. A couple days later, in the middle of editing a document, it shuts down. I get a blue screen with a message about my drivers malfunctioning. I'm very unhappy and will be returning this product as soon as I can. If it can't even last a month, why would I keep it?
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .bittenkitten,
We know that receiving errors on a computer can be a hassle. We are sorry to hear that after updating your drivers and operating system that you still experienced an error. We'd like you to know that there's a way to check what caused the error that you received by following these steps:
1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
You can read the full article here - http://dell.to/2u98Cct.
We'd also recommend that you visit the Driver Support Page for your Alienware Device here - http://dell.to/2hnBCek. It's possible that a different driver needs to be updated.
Lastly, if you'd like to reach out to our Alienware support team via Email you can send your message to - [email protected] and use your username for this review in the subject line of the Email.
We hope that these tips will help you with your computer going forward.
Best,
Bryan
1-800-254-3692
- Cons mentioned:Damaged graphic card
Horrible experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have money for a long time to buy this computer and in 3 weeks I have change for a brand new 3 times. The first one have a keyboard and trackpad glitch that turn them off and the second one was very slow and the grafic card was damaged. Dell needs to step up in there quality for the price you pay for there product...
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi Sebastian - We appreciate your review. We're sorry to hear about the troubles that you've had with your Dell laptop so far. We hope that the latest device that you exchanged for is working the way that you intended it to. If you do have additional questions about your computer you can check out our Product Support Page here - http://dell.to/2jdF7EQ. - Bryan
