Customer Ratings & Reviews

- I am a 14 year old, I saved up a lot of money to put towards this thing. after saving for, and restricting my use of any money I received for about a year and watching countless reviews on this product, words cannot describe how much of a disappointment this thing was to me. I got my first unit about three weeks ago, it had many problems such as underperformance, being randomly slow, having to be restarted many times, and not being able to open programs after restarting. I spent at least an hour of my day for a week trying to resolve these issues. after this experience I felt that I had just received a bad unit and decided to exchange my old one for a new one. After getting home and downloading all updates and games, I experienced the exact same issues as I did with the other one. I called the Alienware technical support line and after looking over my computer and deleting and reinstalling some things they said my computer was healthy. my laptop continued to have the same problems after this so I called again. after going through my computer again they said it was running fine even when I told them my strangely low frame rate on games. so I called best buy support and after telling them my frame rate issues they seemed very surprised with my computers problems. I am currently typing on my second unit, I have not yet taken it into best buy to have them look at it, but I have decided to return it for my money back. when I got all my payments in line for this thing and figured out the financing plan after learning I had finally gotten enough money, I nowhere near expected the amount of inconvenience.

Do not listen this bs reviews this laptop is perfect no issues. Just if you have little bit more money install ssd and migrate the software before you open up. this is my first gaming laptop i cannot be so amazed with performance.

I bought this Alienware computer at the beginning of the month. It hasn't even been 30 days and it decided to throw me a curveball. I was loving it! Seriously. It seemed like everything I wanted. Easy to customize. Good tactile feedback on the keyboard; keys not mushy. Nice screen. Quick startups and log-ins. No issues with any of the video games I play. I seriously loved it! Then the other day, it suggests that I update my drivers, so I do. Drivers are important. And Windows has an update too. So I install both. A couple days later, in the middle of editing a document, it shuts down. I get a blue screen with a message about my drivers malfunctioning. I'm very unhappy and will be returning this product as soon as I can. If it can't even last a month, why would I keep it?

I have money for a long time to buy this computer and in 3 weeks I have change for a brand new 3 times. The first one have a keyboard and trackpad glitch that turn them off and the second one was very slow and the grafic card was damaged. Dell needs to step up in there quality for the price you pay for there product...