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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 166 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers appreciate the gaming capabilities, display quality, and overall performance of the laptop. They also value the build quality and power of the device. However, some customers find the laptop to be heavy and have a short battery life, making it less portable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 166 reviews
  • Rated 3 out of 5 stars

    Garbage wifi adapter.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer runs every game I have three at it and I love it for that reason alone. The reason I'm giving it a 3 star rating is because of the Killer wifi adapter which is appropriately named because it kept killing my network. I spent hours throughout the night trying to fix the problem and failed the spent 2 more hours on the phone with support just to find out that the adapter doesn't support N series routers. So my options where to buy a new router, hard wire which defeats the purpose of a laptop or buy a different wifi adapter. So I spent 2k on a laptop just turn turn around and spend another 150 for a new router. GG Alienware well played...

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great gaming computer

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alienware is a great gaming computer. Beautiful graphics. Does run VERY hot (don't put this beast on your lap), is really heavy to lug around, and runs out of battery quickly when gaming (expected). Pretty sweet for a laptop though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my purchase. Screen quality look very nice.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The process of buying this laptop was painless.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I walked in the store and relied totally on the advice of the sales person that assisted me. He was very informative and made the purchase a snap.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's a great almost portable laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. It runs every game I play at the Ultimate settings or very close to it. some people complain about the weight being that it's close to 10 pounds, I have no problems with it. I think it's a really nice laptop.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love this computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this computer for design purposes and it works so much better then the tower computer I have and I can travel with it. A purchase at very happy with

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome system. Great quality. Specs were wrong...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing bad to say about Alienware. A fan for decades. They said it had a PCIe SSD. But it actually had SATA (5x slower performance). Manager took care of it though!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first Alienware product. I'm an accountant and not a gamer. I thought this product was only for gamers. I'd recommend this for anyone using spreadsheets.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Gaming Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is an upgrade from my 6 year old Alienware PC. Have been satisfied with the upgrade , processor and graphics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Its good laptop ever !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop better than i thought, Just the fan very loud.. But i still doesnt get the 3 month anti virus. Idk how to get it when i get this laptop..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not shabby. Bought for wife, she loves it. So I love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As expected from Alienware this is a real good product. No glitches so far. I am hoping to have a good long run with this laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    no issues so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, has no issues as of yet, but writing this review is a waste of my time because i have only had it 2 weeks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this computer for programming use only! includes an HD M SSD to run the operating system and got even better!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    dont work properly and no one will help me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i will give better review when my pc issues are fixed

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hi BigMike203 - Thanks for your review. We're sorry to hear that you're having issues with your new Alienware computer. Please feel free to reach out to our Technical Support Team here with any questions that you may have - http://dell.to/2sH7Qlm. - Bryan Dell

  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop and it has seemed to handle everything i throw at it so far

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good system. Nice video and nice gaming system, my only issue is no bluray drive.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great game system very little upkeep but has a few win 10 errors.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for VR set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    needed this to run my Samsung HMD VR Headset - Has plenty of power to run my VR software - so far all good

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love this laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this company. Graphics are amazing and it can handle it no problem.

    I would recommend this to a friend
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