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Customer reviews

Rating 4.9 out of 5 stars with 12 reviews

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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-12 of 12 reviews
  • Best Buy Employee

    Rated 5 out of 5 stars

    Best Priced 5090 Laptop

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've gone through the Scar 5090 and Gigabyte Aorus 5090 laptops and found the Alienware is the best desktop replacement of the three. The Alienware has great expandability with the three NVMe slots, cable management with rear ports, 4 internal fans to help cool the internals, and 64GB 6400mhz RAM stock compared to the 32GB 5600 standard of the previous two I mentioned. I feel the Area-51 only falls short in two areas. The display is an IPS as opposed to OLED or Mini LED and having all the ports in the rear for cable management makes it the largest 5090 laptop as the rear ports protrude another inch. This makes it difficult if you ever want to take it travelling and an on-paper downgrade to the many mini LED and OLED offerings of its contemporaries. If you use the laptop as a stationary desktop replacement as its intentioned, those two issues are negligible. Personally, I keep it docked at all times and hooked up to an external 4k display anyways and I find the IPS display to still be pretty bright. My only complaint is that the Alienware Command Center software has a terrible UI. Navigating through the tabs to find overclock settings feels awkward and clumsy. Also, for whatever reason, Dell removed the feature to keep your touchpad RGB powered on at all times in BIOS. So now the touchpad only powers if you've touched the pad within the last 15 seconds. This is a shame since RGB lighting is part of the Alienware identity. It ends up being something you will never see outside of booting up if you have an external mouse/keyboard, which most people will.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insane Performance!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to upgrade. Fairly quiet for the amount of performance you get (It comes with a 360-watt power brick!), and the 300hz screen looks beautiful. Dell driver support is also outstanding. During the short time I've owned it, it's already done 2 automated BIOS updates. It's also built like a tank, but it has an otherworldly "alien" look to it. It's so cool! Definitely recommended if you can afford the hefty price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THE BEAST!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This gaming laptop has all the power you will ever need and most definitely future proof for years to come. I can play any game at ultra high settings with no problemo! Love this BEAST!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    this computer definitely computers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this was not the laptop i was originally planning on getting but i found it on a significant sale price so i went with this instead of the scar 18. i was originally concerned about the ips panel vs the miniled offered by other brands but the screen is more than adequate for any gaming needs. this laptop has been able to handle everything i have thrown at it and the cooling is exceptional. i have never had a laptop that i could run at full power without a stand to facilitate better airflow, but i did a 1 hour stress test using 2 synthetic workloads pushing the cpu and gpu both to 100% with the laptop flat on a desk mat and the laptop did not thermal throttle at all according to hwinfo, which i found astonishing. the keyboard and trackpad are more than acceptable, responsive and accurate. the only negative experience i have had is the direction key position requires the 0 on the numpad to only be half width which will take some getting used to but it seems most laptops are doing this now to make room to add the windows ai key(which i hate). i would absolutely recommend this laptop for anyone looking at laptops in this price range....especially if you see it on sale like i did(the sale was so significant the 5090 version cost less than the 5080 version lol)

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Powerhouse unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huge unit that performs as an absolute unit. Elegant design, runs cool, as was a reasonable deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Unreal power in a sleek beast

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is an absolute powerhouse. The 300Hz refresh rate makes FPS gaming buttery smooth—no screen tearing, no ghosting, just raw responsiveness. I run heavy applications like Premiere and COD while streaming with zero lag. The 64GB of RAM is complete overkill for most people, but if you’re like me and demand performance, it’s perfect. The design is futuristic, and the RGB keyboard is a great touch. Worth every penny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop - with a few small issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall - this is a fantastic laptop. It runs cooler than my previous Alienware laptop - even when gaming at the highest settings. After purchase, I was able to add 2 4TB SSDs, bringing total storage to 10TB across the 3 SSDs. However, I encountered three issues with the laptop. The first was with my Alienware backpack - that worked with my previous AW 17" laptop. The Area 51 18 laptop is slightly larger, and just barely didn't fit into the backpack - so I purchased a new Alienware 18 backpack - which works much better. The second is with the addition of the two SSDs. The users manual recommends using a heat shield over the SSDs. But the laptop did not come with a heat shield for slots 2 and 3, and also did not have the mounting bracket for the heat shield. The Dell website did not have this part - but I was able to order the heat shield, mounting bracket and screws from Amazon. The third issue is more frustrating. Alienware advertises the laptop has two Thunderbolt 5 ports - and can support 2 4K external monitors and provide up to 120GB/s throughput. I purchased Dell's TB5 docking station - and it works great as a USB hub - with 4 USB 3 type A ports and 4 USB-C ports (which can also support TB). The dock also has two DisplayPort and one HDMI port. I connected my old Alienware monitor (that requires using a DisplayPort connection to get the full resolution at rates of 60Hz or 100Hz) using a DP cable. And when the laptop went to sleep or restarted, often the monitor would be detected but no signal sent to the monitor. I contacted Alienware support - who confirmed that NO TB DOCKING STATIONS ARE OFFICIALLY SUPPORTED for this laptop, and recommended I connect my monitor using the HDMI 2.1 port on the laptop. Since the old AW monitor only supports HDMI 1.4 - it would only run at 50Hz - and I ended up buying a new AW3425DW monitor from Best Buy which supports HDMI 2.1 - and can run at full resolution and refresh rates up to 240Hz. I'm still using the Dell TB5 dock as a USB hub - with 8 ports plus a 2.5GHz wired ethernet port, making it easier to dock and undock - and hope that at some point Dell and Alienware will work out the incompatibility between the laptop and dock. Other that these issues (which I've resolved), the laptop has been great. It's a true "desktop" replacement - especially with the addition of the TB5 dock. It's frustrating that Alienware and Dell haven't tried to validate AW laptops with Dell docks - and if more customers complain about this, maybe they'll fix this...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best laptops that I have bought. Great screen, great for gaming, and great for work.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    NICE PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GOOD PC I WANT BUY IT AGAIN NICE PC , BEST GAMING LAPTOP AROUND

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    alienware area 51 18 home run

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this by far is one of best laptops ive ever had graphics, speed, everything is great, no fan noise, no real issues with over heating that ive seen, only con: is weight

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Gaming Laptop Delivered With Care.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my grown child who is quite picky. She loves it and it was delivered with care!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The best Alienware yet.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has to be the best Alienware laptop to date. The only thing that could be better is a better screen but all in all I am really happy with my purchase.

    I would recommend this to a friend
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