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Customer reviews

Rating 4.5 out of 5 stars with 181 reviews

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  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers appreciate the Aurora R12's excellent performance and graphics capabilities, frequently praising its speed and ability to run games smoothly at high frame rates. Many also highlight the quiet operation and effective cooling system. However, some users express concerns regarding the limited RAM and potential issues with the motherboard.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 181 reviews
  • Pros mentioned:
    Cooling, Performance
    Cons mentioned:
    Ram

    Rated 4 out of 5 stars

    Decent Alienware PC

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This particular build is quite fast and nice with the RGB lights and design on the case. Coming with an RTX 3070, 1TB SSD, and an i7 11th gen CPU, it packs quite a wallop. One complaint I had is that it only comes with a single stick of RAM (1x16). I would highly recommend upgrading to two sticks of RAM for dual channel gaming (2x8.) I personally upgraded to (2x16) and actually noticed a big increase in gaming performance, as well as the CPU performing much faster. This will prevent your PC from bottlenecking. The internals of the build is not as spacious, but it comes with liquid cooling so temps are not much of a worry. Overall, the PC was well worth the purchase within the budget, and with some tweaks and configurations, it gets so much better.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Nice desktop for high graphic games

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using this for about 2 years now. Still has no problem running all the games I play and it is super fast. I'll try to upgrade its GPU later on btw.

    I would recommend this to a friend
  • Cons mentioned:
    Motherboard

    Rated 5 out of 5 stars

    Absolutely FANTASTIC

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I made the mistake buying an HP Omen PC. Motherboard as well as the power supply both died within the 1st year. The computer never really satisfied my needs as a photo editor and deck designer. I proudly say this Alienware PC makes me smile every time I turn it on. Granted it was $1800 but let me say over and over I would have paid more for the quality I received. This computer handles my rendering software twice as good as my Omen. It’s also dead quiet with the fans going. A+++ job on this one Dell.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Alienware does it again

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing machine. My son loves it. Runs smooth and quiet. Extremely fast and handles everything we throw at it.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Years of waiting, finally pulled the trigger!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a prebuilt PC from another brand and was very disappointed in quality -unstable with frequent random shut downs. They were being cheap with no name, underpowered power supply, running hot and loud fan. This is the one to keep: 1000w PSU, silent liquid cooling. Looks nice with custom lighting. Never would have thought of owning an Alienware PC, always wanted one for almost 20 years, but the Alien price was floating in space never came down on earth until now. Highly, highly reccomend!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Alienware novices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 1st time i purchased a quality computer with a cost to me that was crazy. But i have a few things that i was looking for which was a great graphics card a decent processor and at least 16g. I primarily wanted this computer for editing and for gaming. I have been gaming and it has shown me that my xbox is lacking in quality of picture and design lol. Im no expert in computers but so far this has been the best pc i have purchased EVER.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PC Love

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out of the very well packed box, this is probably the best machine I've used at home. Liquid cooled 11th Gen i7 running at 2.5 is fast enough. The RAM was light at 16 though, so I added 32 more...for now. I'll see how that goes. Adding the RAM was pretty easy. 4 slots for DDR4 3200 up to 128GB. The hardware is very well engineered for service/upgradeability. The RTX 3070 is very good, but light on video memory at 8. The card has 3DP's, and 1 HDMI. It works in my configuration. It should suffice. Currently driving a 27" HD at 60 and a 32"4K and 59hz. Not gaming on it (yet!). Plenty of USB's of every type. Besides Windows 11, it doesn't come with much else. It runs ProTools, and Fusion 360 with ease. Has 7.1 audio, but I don't use it, so I can't comment. I like the Alienware stuff for overclocking and lighting, and I can connect my phone directly. Besides surfing, I use it for Rendering and recording. All in all, very kewl machine. Yes you should buy one.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Speed

    Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast, and much quieter than my last gaming laptop!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent and stable performance

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used it to play all kinds of AAA games on steam. Never had a single issue with it

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best Computer !!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buy it , you won’t regret. Fastest computer for the buck !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. A well built machine with easy access to the inside to add more cards etc. using this for ProTools and video games

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excelent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent product I really like, the best gift ever!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Burned after 2 months

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this PC around 2 months ago and it already burned out

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Dear Vitalii,

      We would like to thank you for taking the time to provide us with your feedback. We are sorry to hear about the issues you have come across with your Alienware Aurora R12 gaming laptop. With a little more information from you, we would like to help you.

      Please contact Dell Support Team at the information provided below at your earliest convenience so we can help you to resolve these issues to your satisfaction as soon as possible.

      Best,
      Katarina@Dell

      Should you need further assistance, you can contact Dell directly with the information below.
      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896 Dell

  • Pros mentioned:
    Cooling, Graphics, Noise level

    Rated 5 out of 5 stars

    Great Machine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems great so far! Temps are stable which means liquid cooling is doing its job. Runs quiet definitely a worthwhile purchase. Processor:2.50 gigahertz Intel 11th Gen Core i7-11700F SSD: NVMe PC711 NVMe SK hynix 1TB [Hard drive] (1.02 TB) -- drive 0, s/n ANACN82021140113U, SMART Status: Healthy Board: Alienware 07W25T A01 Bus Clock: 100 megahertz Memory: 1x 16GB Dual Channel DDR4 XMP at 3200MHz (3 more bays open) Video:NVIDIA GeForce RTX 3070 8 GB

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Noise level

    Rated 5 out of 5 stars

    1080p King

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I you are gaming at 1080p/240hz+ or 1440p/144hz+, then this is an excellent pc for the price. The RTX 3070 is an amazing graphics card for the price. If you’ve done your research, then you would know it’s the perfect choice for 1440p and 1080p with higher refresh rates (just like the 3060ti but even better), and it can even handle 4K. If you want to play at 4K/120hz+, then maybe this is not for you. I would go at least with a 3080 as the 3070ti barley provides any improvement over the 3070 for the price. I’ve been gaming on 1080p/360hz monitor and with the MW2 beta, I was getting 140+fps with DLSS enabled and I was amazed and how quiet this pc was. A major plus is that pc is liquid cooled as well. I got this while it was on sale for $150 off the retail price, and after a few weeks of gaming on 1080p w/HDR, I’m getting amazing FPS on the newest and most demanding games.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Performance

    Rated 5 out of 5 stars

    Reliable computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs well has good built in software and online support. I had to exchange a different power brand computer since it was blue screening, maybe it was Windows 11 conflict but this computer has been running well. My temperature been fine it’s better to have liquid cooling in these types of computer which it has. It has one stick 16 ram which is enough for games, two ram sticks for 32 would be better you might get like 2 frames per second better in games because of dual channel but more important you be able to switch from games to other programs easily or if your streaming you need at least 32. Has many USB ports so adding multiple external SSD drives is an option and other things is easy. The 3070 card will run anything right now very well to excellent, maybe the best card out there right now for the price to performance just imo.

    I would recommend this to a friend
  • Cons mentioned:
    Motherboard, Ram

    Rated 4 out of 5 stars

    Good with few disappointments.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not enough ram. GTX 3070 is the 8gb version. Otherwise fantastic pc, haven't had issues running most new games.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Motherboard

    Rated 4 out of 5 stars

    Nice system, but no internal 2nd hard drive option

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, easy to crank up and go. The only downside is with the SSD, you cannot add an additional internal hard drive. Otherwise I would give it 5 stars. Running multiple monitors, gaming, not a problem!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Performance, Speed

    Rated 5 out of 5 stars

    You get what you pay for... and PC is worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this pc after returning an iBuyPower pc. The improvement in performance and stability was such a relief! Runs super fast and silent. Alienware gets a pretty bad rap for being so pricey compared to other builds but after experiencing those cheaper options, I'm more than happy to pay the extra for a stable experience... and at this point, I question how "over priced" they actually are. You get what you pay for.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Ram

    Rated 5 out of 5 stars

    Worth the cost

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a computer that had a RTX 3070 but didn’t charge me an arm and leg just to get it. This box is great with the only real complaint would be it only has one 16 GB RAM DIMM. Not a game changer since I plan to upgrade to 32 soon. Overall the 8 core 16 logical cores is great. It’s not the new 12 gen but I never wanted to be that bleeding edge. The case is really cool because you can customize four different areas on the box. Three lights on the front and the Alienware logo on the right side of the box. I previously had a laptop that was not name brand and I did miss that. Now the liquid cooler is crazy. It might be that I’ve never had one before but I must say I’m very impressed. I can play a game which really cranks up the heat but all I ever hear is a mild hum off the liquid cooler fan. I never hear anything else. After exiting a heavy graphic intense game the systems goes back to a quiet state literally within 5 seconds!! I was blown away by how well that works. This is very well made and they did a great job fitting everything in the case. The only other minor thing I have to gripe about would be the side cover that is tricky to put back on. You really have to make sure no cable or anything else minor is poking out or the case side will not snap back on. Again minor but just thought I’d point that out. Over all the price and what you get I could not find anywhere else other than Best Buy which I thought was odd but I’m not complaining. Great box with lots of power. Oh and I can verify the power supply is a 1k watt one which is great. Would recommend to the gamer or someone who just wants a whole lot of PC without going over $2k to get it.

    I would recommend this to a friend
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