Customer Ratings & Reviews
- Model:
- AW920H-D
- SKU:
- 6517078
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers have good things to say about the sound quality, comfort, and long battery life of the Stereo Wireless Gaming Headset - AW920H. Many also appreciate its lightweight design and comfortable fit. However, some users experienced issues with the touch-based volume controls and occasional connectivity problems. The active noise cancellation (ANC) feature also received mixed reviews.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality, WeightCons mentioned:Connectivity
One of the best gaming headsets
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decided to upgrade my headset for my computer and after looking for a whike decided to get theses! Definitely is a great choice they sound amazing I can wear them for long periods of time and it doesnt hurt my head or ears. Headset is super lightweight sometimes you dont even notice it. Build quality is really good made me metal and everything has held up.Sound quality is super good especially for a gaming headset the hi-res audio really goes above and beyond.Quick set up process was ready to go some sources say not to update the headset but just do whatever you feel right. Only con is it doesnt disconnect sometimes but connects back really fast.Others complained of the static noise its literally just the noise canceling doing its job boocks out a lot of things and gives you a better experience 10/10 definitely should get
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Connectivity, Volume control
Some quirks, but otherwise solid.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great, especially with Atmos on, and the control through the Alienware Command Center is excellent. It's a little tight around the ears, but YMMV (i rather like it that way). Main issues are that Bluetooth connection has a pretty noticeable lag beyond what all my other BT devices get (using the USB dongle eliminates that problem), and the touch-based volume controls just aren't great.
I would recommend this to a friend - Pros mentioned:ComfortCons mentioned:Connectivity
Good but not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the design of these. They are comfortable and lightweight. The downside is the connectivity with the USB c dongle. They don't want to stay connected and I have not been able to get the included mix to work.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey Floss,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware wireless gaming headset. We are sorry to hear that you are experiencing an issue with your device connecting via USB. That is not the type of product Dell intends to deliver or the type of feedback we like to hear from our customers. We have noted the details of your statement and will use them to improve current and future products.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
- Cons mentioned:Connectivity
It's not you it's me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The clamping force was to tight but maybe I just have a big head. Also had some connection issues with the Bluetooth, again might be a personal issue with me being over weight and my fat blocked most of the Bluetooth signals.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello There DavyD,
Thank you for taking the time to leave a review of your Alienware Wireless Gaming Headset. We are sorry to hear that you are experiencing an issue with your device connecting to Bluetooth. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products. Below I have provided a troubleshooting link to help resolve your issue.
Alienware AW920H Usage & Troubleshooting Guide: https://rb.gy/bvqvjj
If you need further assistance, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Cons mentioned:Connectivity
Bad connect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t stay connected said it was dead then full charge
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi JacobC,
Thank you for taking the time to leave a review of your Alienware wireless headset. We are sorry to hear that you are experiencing an issue with your device staying connected. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Cons mentioned:Connectivity
Old alienware headsets are better.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This headset as an audio headset is okay quality, however, the headset cuts in and out occasionally requiring reseting the entire headset. I returned my initial headset and the replacement did the same thing even when paired to my alienware computer using command center. The noise canceling feature also turns the sound off my headset on my second pair and flat out did not work on my first pair. I went back to my old alienware headset and discarded these as I did not even want another replacement. Very disappointed with how bug riddled these are.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey There MarkA,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware wireless gaming headset. We are sorry to hear that you were not completely satisfied with the quality of your headset. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will escalate them to our quality team for improvements on current and future products.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell