Customer Ratings & Reviews

This laptop is amazing! Only thing I've noticed so far with it is the speakers are not as good as I would have hoped. There is a lot of rattling and buzzing when turned up louder.

excellent gaming laptop and also excellent for my studies. I study architecture it work like a pro all the software work prefect like autocad, 3dmax and etc , recommend it 100%

everything is perfect. it is in very good condition. I like how fast it works. It has a good design and model that illuminates the keys is perfect thanks

Only 2 for this and the reason is after purchasing and doing the initial start-up, the screen didn’t align with the cursor clicks. After several reboots, Imade it through that process only to have the fans start at full blast moments after boot. Looking into this a little further my CPU was spiked at over 100*C. While doing nothing but sitting idle. To bad, I had such high hopes. I returned this and purchased my go to ASUS laptop. Several forums and videos posted about this laptop in particular, should have read up on it before the purchase.

This is the best laptop I purchased and it is all I need for work, to accomplish the tasks I need to get the job done.

This thing is Awesome!... hesitant at first due to price but not disappointed. - Looks Great - Very fast - Awesome screen and video - Good sound

I picked up this computer in store on Wednesday 9/18/19 (three days ago). I have never been more excited for a new PC as Alienware is finally going to a thin and light design. Since then, I have been trying everything in my arsenal to keep this cpu from overheating and throttling down. Downloaded all new driver and bios updates. Downloaded throttlestop. Used a cooling pad. Even with all necessary updates, a -130mV cpu core/cache undervolt, a -50mV undervolt on the intel graphics, disabling turboboost, maxing out the fans in Alienware Command Center, and setting the thing on a cooling pad, IT STILL THROTTLED BELOW THE BASE CLOCK. This beautiful piece of junk throttled down in Dell Supports own CPU stress test. It THROTTLED AT THE MAIN MENU on Borderlands 3 even with graphics settings turned all the way down to potato. (Btw the graphics card is setting at a comfy 60-70C under any load) Borderlands runs alright, just a little stuttering when you’re exploring, but the moment you get into a firefight, the cpu throttles itself down to less than 2Ghz (base clock is 2.6) and the game becomes unplayable. Frame rates drop to below 10fps and the cpu fans are working with all their might to keep the computer from literally blowing its own brains out. I purchased this computer thinking it would be a nice gaming upgrade from my current 2016 model Razer Blade. Spoiler alert: even though the Razer Chassis runs hotter and the graphics card runs warmer (GTX 1060) the cpu still stays below 95C when those jet engine turbine cooling fans are screaming. It runs games and stress tests perfectly without throttling down. I’ve never seen a core package temp on the Razer reach the throttling temperature of 100C, meanwhile I could boil water all day long on the Alienware CPU. Alienware: Fix your freaking cpu thermals, and don’t try to tell me “it’s designed to run at 100C, but it should just turbo down and not drop below the base clock”. I have an old 2013 model Alienware 17 r4 that I still love to this day. It is solid and runs amazing for its age. Don’t release a product that does not have adequate thermal management. Work with intel on thermal design. They’ll know how to cool their own CPU’s. Rant over. Returning to store when they open in an hour. Not sure what I’m going to try to get now.

Where do I begin oh man oh man. Let’s begin with some positives, Alienware had finally achieved a laptop that is thin and portable., finally. The 17.3” is of course heavier since it is much bigger in size, but I believe the 15” one is under 5 pounds. The laptop aesthetics itself is a beauty, can’t lie. But as beautiful as it feels with the soft touch and looks oh the White Moon color, the laptop was obsolete. The keyboard also was very nice compared to the average MSI or Asus, or Lenovo keyboard. The main issue was the faulty graphics card in the Alienware device, mind them if the graphics card was working I think the laptop itself would’ve been a beauty. First off, only browsing and streaming worked, Netflix, YouTube, Word, etc. but once it comes to any 3D game rendering the game stops working and it freezes and the laptop becomes unusable or stuck on the BSOD. I’ve tried using/contacting Dell Support and $99 Software Team(no help ). I’ve tried using Driver Booster Pro to install any Drivers that it was missing or to uninstall and reinstall again and still no luck. What made me stop was the thermals, for a 17” you have this massive surface area within the laptop to fit and design your pieces and they did a terrible job on the R2, the thermal throttles on every little task. Maybe it was the laptop I had that was faulty but I’m going to share my experience to the fullest so that no one else has to go through the nightmare again, especially with Alienware ridiculously large Packaging Box. The laptop does have a per-key lit RGB keyboard, the White really lets the RGB shine beautifully to its fullest, but not even the simplest AA title games were able to load. Not even Nvidia GeForce could load properly it took 7 mins for it to fully load up where I can login my email and password and then afterwards it’ll just freeze and

Great, portable, well built, beautiful display. Only negative is max of 16 gigs but the machine is still an absolute beast.

This laptop has performed better than I expected. I am very happy with the product and with the Geek Squad support.

I guess it wasn’t as awesome as I expected. Always shuts down on me and I’m not here looking up anything I shouldn’t be if you know what I mean. So what could be causing these shut downs???

Day 1, frame rate kept dropping but once all the updates were done the cumpter ran great. Design is gorgeous and the 17.3" screen is great. The only con is the price, I do not believe it's worth 2,100+

I'm very please with my purchase and its performance my family loves this new addition to our gaming experience.

Best performance, great cooling, great chassis. Alienware management tool is great and rgb is well illuminated

Met the requirements I was looking for. Love the keyboard feel and the overall look of this new design. Very happy with the purchase. If there was anything I would upgrade would be the processor to AMD processor. I noticed there is a lag once a while when I'm trying to high resolution games. it does exceed the expectation of been able to connect two extra monitors to it allowing me to have the versatility to do my daily activities.

Love this laptop! The capabilites and ease of use are phenomenal! I am not even tech savvy and I've enjoyed every minute of it. By far my favorite laptop I have ever had. I love bwing able to connect my phone to it and answer messages theu the laptop or even jsut ebung able to see who's messaging if I am trying to get stuff done without constantly picking up my phone. It runs and operates so smooth it seems otherworldly.

I was able to get this laptop for $1,899. The processor and the 144Hz screen refresh is amazing. The graphics are great and even though they are not 4K, it does not really matter to me. This laptop is really skinny and weighs less then 6 pounds. I really like the design and the ability to change the lights for everything. It is really fast to boot up, for now, and the mouse pad is smooth and responsive. Really like the 17.3" screen size.

Everything is GREAT. Except for the Battery life which only lasts for 1.5 hours.

Great computer while it was working! Never had a problem with it until one day it never turned back on.

Great gaming laptop, easy to add a second M.2 SSD. Only wish it had WIFI 6 vice WIFI 5.