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Customer Ratings & Reviews

Aluratek - 10.1" LCD Wi-Fi Digital Photo Frame - Black-Angle_Standard

Customer rating

Rating 3.9 out of 5 stars with 374 reviews

77%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 374 Reviews
  • Rating: 1 out of 5 stars

    Frame's Features Don't Work

    Posted
    WradinJDK
    • My Best Buy® MemberMember

    While the picture display is excellent, just about everything else about this frame is a huge disappointment. I received this frame as a Christmas gift, and it stopped working after 4 weeks (just long enough to be unable to return this frame to Best Buy for a refund). I now have a replacement from Aluratek (after waiting almost 3 months for them to decide to send me a "new" unit), and it's not working correctly either - right out of the box. My replacement unit came in a plain box, and the unit had scratches all over the back of it. I clearly did not receive a new unit as a replacement. Now it seems I've inherited someone else's non-working frame as a replacement. The first frame just stopped displaying pictures. The slide-show would stop after about a minute. No amount of restarting would help, and "resetting" the unit did nothing to correct this. The built in on/off timer does not work on either unit. The start/stop times are ignored, and the frame just runs 24/7. Taking it off the wall twice a day is less than desirable, since the timer was one of the options that led me to request this frame as a gift. (Small design quibble: The power cord has a rectifier that sits about an inch below the frame when you hang it on the wall.) The built-in Wi-Fi doesn't work as advertised either. It's supposed to let you transfer files from your "mobile device" to the frame across your home network, but it doesn't work. You can download a couple of apps, but they don't work as expected either. The apps let you transfer one photo. Yes, one photo. That's hardly a feature. This frame is a huge disappointment, and Aluratek's Customer Service and commitment to their products is pathetic.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Love them. Bought a bunch and everyone does also.

    Posted
    BigJ
    • My Best Buy® MemberMember

    I found it works exactly as advertised. Have been using it for about three weeks and it works great. I would say the only thing, as others have said, is that if you load pictures on the SD card, internal memory by usb, and through the app it will not slide show and randomly pick between the different folders. If you pick the SD folder you only get a slide show of the SD folder. If you choose the Cloud folder, pictures from the app, you only get pictures from the app. I just don't load pictures from the SD card, just send them from the app. Very nice though to be able to move pictures from the cloud folder to the SD folder and remove the pictures people sent and file them away on the computer. After a while you will have too many pictures or get tired of seeing the same ones and you can remove them and not lose them. I bought five of them and sent four out as gifts and everyone loves them and everyone has been sharing their frame IDs with other people already and they are in love. The picture quality is great. I found you should turn on 'smart color' under the display settings. I hope they do updates to have it do a true random screen show between all available storage locations, but I will just send pictures for myself from the app as all my pictures come from our phones. Very happy with the purchase at a sale price and then a further discount for a bulk buy. Amazing deal, but still a great frame at the 'regular' price as other 10" frames that can do the same sharing were still another 25% more. I think you would be happy with your purchase. Don't be swayed by year old reviews. It seems like Aluratek has the frame much improved.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    A wifi frame with an app that doesn't work

    Posted
    BWest
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this frame as a gift for my mother with the intention of sending her photos remotely, as well as allowing her to easily add them from her iphone and ipad. They advertise the ability to do it, so I was excited. There also seemed to be a bunch of positive reviews. I have an IT degree and have built many computers in the past, so I consider myself to be fairly tech savvy. The frame seemed nice, started up fine, and connected to the wireless network without any problems. The instructions were readable, however you could tell they weren't written or translated by a native english speaking person. I figured I could get past that. I downloaded the iphone and ipad app from the app store (same one), and continued to link the devices to the frame. After a few moments of deciphering the english/chinese interpretation of some words on the app, I had them linked and saw a confirmation of this show up on the frame. All seemed workable until I tried to select and send a photo from the iphone. First try..."upload failed...", second try with another photo..."upload failed...". I then thought maybe it was my phone (iphone 7 plus), so I tried with the ipad..."upload failed...". Same thing with another try. So I deleted the apps, unlinked the connections from the frame, restarted the frame and devices, re-downloaded the apps, reconnected to the frame, and tried again on both. Again no matter what I tried I got... "upload failed..." . From what I can tell the frame may be decent, but when you advertise for wifi upload, it should work and it seems like the app just doesn't. So I ended up returning it. Bummer and ended up being a waste of a lot of time.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Pricey for what it does

    Posted
    KhakiJake
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I think someone who buys this needs to be in one of two camps to really appreciate this frame: Camp 1: If you're OK with directly copying pictures to the frame's memory and not using the Facebook photo app sync or other sync methods Reason: the photo quality of pictures _synchronized_ to this frame are horrible. I almost took this frame back until I _copied_ those same photos directly to the frame's memory where they looked much better. "It's Facebook's compression that's at fault!" will be the response. To bad, they still look terrible and really negates a primary selling feature to this frame. Camp 2) If you want to leave it with a Grandparent or someone else not technically savvy and you'd like it to update with minimal interaction. This scenario still stinks because of the compression problem, and you'd still need to set it up completely for them before giving it to them. Other points: The frame hasn't frozen or hung on me, but the auto on/off times stopped working a while ago (even after unplugging the frame and plugging it back in), photos still have a "New!" badge in the corner from pictures taken back in December, among other frustrating nits. For the price, you're probably better served buying a cheap tablet, loading your photos there, and having it just run through a slide show.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    good gift, not perfect, but pretty good

    Posted
    honestshopper
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I got this for grandma and she loves it. I thought I'd use the wifi a lot, but I don't. Although the wifi works well. You use an app on your phone to send pictures to the frame. That works well. I don't use it much because the pictures go to a separate menu that does not just incorporate the picture into the main group of pictures you have on the frame. I loaded over 100 pictures on the frame and gave it to grandma and she loves them. Every time I send a picture from my phone it is under a separate menu and not mixed in with the 100 picture slideshow. The only way to get it into that slideshow is to manually move it over (I use a thumb drive that I insert in the side of the frame). This is too technically difficult for grandma and I wish there was an easier way to move pictures around in the various areas of storage on the frame. Other than this, it's a good frame, has a good enough picture quality, and grandma loves it. It also has a couple other doodads like weather and clock mode, and go to sleep at night mode. I would buy it again, however non wifi frames are cheaper.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    didn't work

    Posted
    nicusan

    This was supposed to be a gift for my wife's birthday. We had to return it because the slide show didn't work. After showing 2 or 3 photos, the slideshow was interrupting and going like crazy into settings menu without touching anything. Tried both USB and SD ports with the same result, so maybe something internally was screwed. We got a full refund after doing a demo with the defect. I also found weird there is no option to copy files from external card to the internal memory. If there is something like that I couldn't find it and the books coming with it doesn't say anything about it. You would think that is the most useful and easier function to implement in a device like this. I think I had too much expectation from this device but looking at the price I thought is worth something. I wasted my time to make it work and keep it as a gift. My wife was laughing at me all this time.... Anyway, I'm happy it didn't work so I can get the money back. No one is paying me for the lost time though and for my wife's lost confidence that I can pick a nice gift for her.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice effect, challenging to upload pics and videos

    Posted
    LOCADOG
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I wanted something to send my technology adverse 84 year old mother with photos and videos preset. I tried every single method for uploading the pics and videos to no avail. At one point, my Facebook pics showed up on the screen, but I could not pick and choose which ones. I could not figure out videos at all, which had an entirely different upload method. I finally went to Best Buy for help. They were very helpful and we got all my pics uploaded and they showed me how to do the videos. At first I still couldn't get the videos, but I went back into Best Buy and they showed me how. I checked before I sent the package to my mom, and it all worked. She loves her present, got it and is able to operate it and see all the pictures. The videos disappeared. Don't know where they went. But she loves the pics and the way they slideshow for her. Compared to other frames I've seen, this looks a lot nicer and the touch screen makes it simple for my mother, but I don't understand why they can't make uploading as easy as it would be for Facebook or email. Very complicated.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Very Disappointed

    Posted
    Lisa
    • My Best Buy® MemberMember

    I received this frame as a Christmas gift and was very excited to receive it. After 2 weeks the touch screen was not working, pictures were not loading onto the frame and then pictures started to delete off of the frame on its own. I was able to return the frame to Best Buy for a replacement, however the replacement frame did not have a frame ID, so now I cannot link this frame to the app., so now frame no. 2 is being returned. I have contacted Aluratek by email with no response. I have left messages for a return call and never received a call back. When I finally was able to reach a Aluratek customer service person they were no help at all. Very disappointed and frustrated with this product and the support Aluratek has provided. Would not recommend this product or company to anyone.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Quality Frame

    Posted
    HHam
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I did research digital frames before this purchase, but I limited myself to what was available at Best Buy. I decided the wifi was necessary and made this purchase. First, I am happy. I downloaded the Photo Partner app and have been able to easily upload my photos. I could not get the Facebook version to work, so I was limited to the app. Now, I will admit I assumed wifi= I could go to a website and collect photos from there. That is not the case. I am limited to 9 photos at a time on the app, so it is time-consuming. Videos (must be under 30 seconds) tended to freeze, so I've just deleted those. I think having the wifi and allowing easy upload from my phone is sufficient, and much better than having to use the USB port. Would I purchase this again? Yes, as it meets my needs. Could I find something better with more time and effort? Possibly.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible Device

    Posted
    Unhappy

    Im not sure why this product has good reviews because it's awful & is not user friendly. The Facebook feature has never worked even though I linked the accounts. It's supposed to up upload new pictures but doesn't. There's an app to upload pics using wifi but you can only upload 8 at a time & the app crashes 9 times out of 10 without uploading any photos. The photo quality when adding photos with wifi is terrible & my pictures are shot with a canon rebel. Other reviews saying saving your pics to an SD card & inserting gives better quality but that defeats the purpose of the added cost for wifi. You also can't arrange any of the pictures to display in the order you like. The weather icon doesn't give information for any place near where I live as well. This frame was a terrible purchase all the way around.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    App for iPhone doesn't always work

    Posted
    Disappointed
    • My Best Buy® MemberMember

    I purchased this as a gift for my mom for Christmas. Everyone that wanted to upload pictures from their iPhones installed the app from the App store. The app only works about 1/4 of the time. Once you select Gallery from the Photo Partner App and select the pics you want to upload, more times than not, the app shuts down and you have to start over. It is very inconsistent. My mom loves the frame but I am seriously considering taking it back for a credit. I paid $150 for this frame and it's disappointing it doesn't work properly. Also, the whole product is lacking a lot of instruction on what the capabilities of the product actually are. I keep seeing that Aluratek comments on consumer reviews that there was a glitch on Christmas Eve but as of New Years Day, we were still having the same problems.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Does not work as it says it should.

    Posted
    Steve
    • My Best Buy® Elite MemberElite Member

    Multiple devices sync to it fine, tried it and connected from Android phone and IPhone, but that ended up being a moot point, as regardless of the device used, even though the app will still SAY it's sending to the frame, only the first 9 photos will ever actually show up on the frame itself. The app is rated abysmally for this reason on both Google Play and Apple store, so we ended up returning it like so many others who found this to be unacceptable. There are much better options that work as they say they should, this just isn't one of them.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Holds so many memories!

    Posted
    Lisa
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is a great frame and when using an SD card, the pictures seem limitless. I did have to replace the first one I bought after a few months because it stopped reading the card. The programming is easy, but doesn't always work consistently. For example, setting the auto on and off option is easy, but sometimes it doesn't turn off automatically... But most of the time it does. I still recommend it to friends because I haven't found another digital frame that offers so many options. It would also be nice to have a larger display.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Surprised Best Buy would sell this item

    Posted
    Richard
    • My Best Buy® Elite MemberElite Member

    Bought this product in store as a Christmas gift for the Grandparents. I have decades of IT experience, so have seen good product design, poor product design, and flat out bad buggy software. This product is a blend of bad (non-intuitive user design), and very bad software that is full of bugs and performance defects. I am shocked that Best Buy would sell this poor quality as it reflects poorly on their own brand. I will be returning this tomorrow and finding a better product.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy setup.

    Posted
    Priteshp
    • My Best Buy® Elite Plus MemberElite Plus Member

    I purchased this as my old one was getting...well old. What a fantastic little unit. Within minutes, i had it up and running. I downloaded the app from the google store, and within minutes, I was uploading photos to the frame, and split seconds later, the photos were being displayed. I highly recommend this to anyone seeking to get a unit. I may get one for my parents and send them photos daily to keep them updated on what the kids are doing.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Memory on box is a lie.

    Posted
    Macseb17
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I knew when I bought this digital picture frame I was taking a risk. I had never heard of the brand and thought how bad can it be. The box says that their is 8GB of memory built in to the frame. But when I opened it and read through the options and settings, I discovered that 3.3 GB of the memory is dedicated to the system. There are options to upload pictures to their cloud service and to use a separate SD card. The app I use for the iPhone works great for uploading pictures to their cloud service. I guess you can say that it does it's job but don't expect something that was built by NASA.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Bad Product

    Posted
    Kevin
    • My Best Buy® Elite MemberElite Member

    I bought this, so I could download pictures to it via WiFi, instead of using a memory card. I used an iPhone 7 Plus and IPad Pro. Pics taken from the devices looked good. Any photos I downloaded to my devices, such as my drone and cannon camera, came out blurry on the digital frame. Example - Downloaded a picture from my Dji phantom drone to my iPhone. Picture looked great. Then I used the photo partner app to upload the pic to the digital frame. Photo was blurry. Tried this several times with different pictures, same results. I will be taking this back tomorrow....

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Decent device with good display

    Posted
    Ashish
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This device has good photo display, it is easy to transfers pics using wifi. However , I noticed that the navigation on touch screen is not very responsive at some times. It has weather app which for some reason is not showing temperature after selecting the location.Seems like gps positioning not functioning. I think the price tag is more for this type of device. Overall a decent device with good display of photos for which it is meant for.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Aluratek Frame No Good

    Posted
    Stampy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So the original frame we purchased did not work properly - the auto off/on would turn the frame off, but never back on. Also, the display picture in full frame option does not work. Also, if you loose power to frame, you have to re-enter all settings again. Finally, our city, New Orleans, is not listed in the choices for display weather data.... Poorly designed and implemented product. Would not buy. Had all the same issues with the one we exchanged for too.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Surprising limitations ...

    Posted
    maury
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    It does a good job of displaying the photos, However ... Files loaded from a PC or SD card are separate from those loaded from the cloud. There is no way to use the random display photo album to draw pictures from both areas. You can use either one at a time, not both. That means if you load a database of old photos as a base display, and plan to update them from the cloud -- that won't work. The cloud photos go to a different place. To get the effect I wanted, I had to load 500 photos through the cloud interface one-at-a-time! Basically, good hardware with mediocre software.

    No, I would not recommend this to a friend