Customer Ratings & Reviews

I’ve used the AirPods Max (1st gen) for about six months, and my experience has been mixed. In the beginning, they were genuinely impressive. The sound quality, comfort, and overall feel made them perfect for relaxing and unwinding. But after six months, the bass drivers stopped working and the entire sound output went off. I took them to Apple Care three different times, and the issue was never fixed. Eventually, they told me they would send a replacement, but only a refurbished unit. On top of that, they needed to place a $550 hold on my credit card until the replacement arrived, which felt unreasonable, especially for a used replacement. At this point, it feels like Apple Care wasn’t worth the money. Great headphones when they work, but the durability and support experience were a letdown.

I'm a pretty big Apple fan and avid consumer. However, the microphone on these headphones were not up to par on any other headphone set I've tried. I will say that the reason I gave this 2 stars instead of 1 was because the noise cancellation was DEAFENING. It was so silent, I thought I could hear my own heartbeat.

My bad I waited so long I didn’t have time to text y’all but when I got them they was broken they wasn’t working with I put them on my ears

So I gave this 2 stars due to the quality of the sound and the look of the headphones… but after wearing them for 2 hours, my head feels like it’s starting to get crashed. Ha sounds a bit dramatic maybe but I have readjusted them to sit at different parts of my ears. And to be frank; this is a quality luxury gift for a child, young adult, or smaller human. As a person with an average size head, I will be returning these and probably getting something cheaper than almost $500. As a fellow apple user - I reeeeeally wanted to like them, but after trying them out for a few days. I’m ready to get something more comfortable and affordable…

not so good, REALLY heavy and annoying.they hurt your head after a while. better off with a sony, (i’ve had both)

I wasn’t impressed with the sounds quality I was expecting something amazing. The reviews and YouTube videos gave this headphones so much hype! My old AT M50X sound almost the same. I ended purchasing the sennheiser momentum 3 because I needed Noise Cancellation.

Headphones are way to heavy. I would not recommend

The sound quality, comfort and syncing with Apple devices is phenomenal. I’m very happy with these headphones when I’m using them. Noise-cancelling is incredible. I’ve used them with noisy people at home and on a trans-Pacific flight. They’re better than my AirPods Pro and my Bose QC35 headphones. Amazing. Unfortunately, it’s difficult to use them when the battery phantom-drains overnight. There’s an unaddressed bug in the software that just slowly kills the battery at all times. Keeping my phone and my car batteries full are both significantly easier than baby-sitting the APM battery. At this price point, having a dead battery every morning just doesn’t fly. I would not buy these until the battery issues are adjusted.

Not really pleased with this product. It stopped working. Wouldn’t stay paired or powered on. It was still under the year warranty. We sent it in to be repaired or replaced. Apple sent it back saying that they didn’t find anything wrong with it which I find hard to believe because we exhausted all trouble shooting steps. When they sent it back it was surprisingly working just fine. After 3 months it stopped working again with the same issue. By this time the warranty needed and we were told it would cost the same amount as new headphones to get them repaired. These headphones are not worth the price

Very nice headphones. Sound is really good and I love the transparency mode. But when I wear them with my glasses they press on my head a in a way that gives me migraines. I had to return them and stick with AirPod earbuds.

Switching between multiple Apple devices will drive you insane. It will say that it's connected but then no audio will be present until you reconnect a FaceTime call, for example. I am constantly having to reconnect them, and I have attempted to change settings between automatic device detection and "when last used"; neither work. These are kind of a first-generation trap, to be honest. They are somewhat of a rip-off considering the sound quality is just simply not that great. Coming from the AirPods Pro, I was underwhelmed that these just do not sound that great and do not provide natural noise isolation. Noise cancellation actually gives me headaches, and noise cancelation mode is virtually the only way the sound quality is half decent. Do yourself a favor and forego your Apple fandom this time. Get a pair of Bose or Sony instead. They're not worth the aesthetic and definitely not worth the premium in price. The pads also shrivel up a little bit during use, so they'll be looking ugly in no time flat!

Not comfortable and pretty heavy. My favorite thing about these headphones are the fun colors, but honestly not worth the price tag. The sound is great, but again, not worth the price.

It’s just so heavy. I got headaches from wearing this for too long. Everything else was great

I don't understand what the hype is with these things. Yes they are Apple and I am an all Apple household so it is definitely targeted towards me. But between the Sonos Ace (Much newer of course) and Bose, these are not that great. I returned them because they don't sound that great (it is subjective) but I was expecting to be blown away and there is something odd about the sound like its distant, doesn't get very loud and is weird sounding. Again subjective while it's clear it's not very good. ANC: This is where these shine almost too well. My Bose are phenomenal as well but they feel a bit more natural. These are so isolating, which is great if you like that but it sounds like you are alone in a weird way. It's hard to describe but it's not the best letting a smidge of noise in would make them sound more natural while suppressed. Try the Bose and these and you may see what I am explaining. Comfort: I honestly returned them for this reason, while they look great, they feel horrid for my head. They are super tight and clamping force Is really bad for me. Definitely try them in a store. They are also really really heavy! Since I have the Sonos Ace and had those first (I tried these on sale) I was kind of spoiled with their weight and comfort. I think these are built really well and look nice, but at this late date, even the sales prices are kind of high. And that it doesn't have USB C is really pathetic. Overall I recommend trying them if you want them, but maybe wait for APM 2 (if those ever arrive) and try again or check out the Bose or Sonos those are far more comfortable and, in my opinion, sound better. The ANC is top notch on both as well.

Not worth the price in my opinion! It doesn’t connect as smoothly as the other AirPods when switching devices. The Max also didn’t provide the best talk experience as the noice cancellation feature was just okay and the listener stated my voice sounded weird (this has happened more than once) the charging is iffy in my opinion - I don’t wear headphones often but because it doesn’t allow you to power of the headphones I usually wake to a low battery. BUT it does deserve some stars for the spatial audio feature! I love it I’m returning Max and buying the 3rd gen AirPods :)

It is not working properly after 3 years of use -- time to time not functioning!

If all apple products this one is the most disappointing hard time pairing hard time staying paired . Heavy and bully shut off randomly case is useless

Most of us knows these headphones ranked one of the best in market but my experience is not that…sound quality is immersive high quality can rarely get in any other headphones and that’s it…nothing else…can’t use them for long duration and feels like two metal blocks hanging on head either sides and gets head/neck pain if used more than hour…just a movement bend down they falls off as they weighs a lot…headband mesh is a junk…and case another big let down bra…even the battery life is not that great very basic…Apple need to trash these headphones and make a revised version soon with more light weight materials, sturdy headband and latest chips and software, bit less price point…way lot alternatives are available now on more affordable price point…I would suggest to just wait for newer version…just skip these, not at all worth the price point.

I don’t like them , they have very weak bass. Not loud at all

The sound is great, noise cancellation is great but walking in public and trying to have conversations was horrible the person on the other end couldn’t hear me but everything in the background. I was being told I sound muffled or under water and very inconvenient if trying to be hands free. I returned and went back to beats pro2