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Customer Ratings & Reviews

Your price for this item is $399.99
The comparable value price is $549.99

Customer reviews

Rating 4.8 out of 5 stars with 2923 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.9 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are impressed with the AirPods Max (USB-C)'s sound quality, comfort, and battery life. Many also appreciate the design, color options, connectivity, and fit, as well as the transparency mode and inclusion of USB-C. Some customers find the weight of the headphones to be a drawback, while others mention the price and volume levels as potential downsides. A few customers find the portability of the headphones to be an issue.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 2,925 reviews
  • Pros mentioned:
    Battery life, Comfort, Design

    Rated 5 out of 5 stars

    My experience

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am absolutely blown away by the AirPods Max! These headphones have completely transformed my listening experience. The sound quality is exceptional—rich, clear, and balanced across all frequencies. The deep bass, crisp highs, and clear mids make every song feel like a live performance. I was honestly surprised by how immersive the audio is, and it’s hard to go back to any other headphones after hearing these. The noise cancellation is a game-changer. It’s incredibly effective at blocking out distractions, whether I’m on a noisy commute or in a busy café. With Transparency mode, I can seamlessly switch to hearing my surroundings when needed, which adds to the overall convenience. Comfort is another standout feature. The memory foam ear cushions fit perfectly around my ears, and the breathable knit mesh canopy on the headband distributes weight evenly, making them comfortable for long listening sessions without any pressure or discomfort. The design is sleek and premium, as expected from Apple. They feel sturdy and well-built but are still relatively lightweight for over-ear headphones. The controls are intuitive—digital crown for volume and playback control, and everything pairs seamlessly with my Apple devices via Bluetooth. Battery life is solid, offering up to 20 hours of high-fidelity audio with Active Noise Cancellation and spatial audio on. Plus, the carrying case is sleek and keeps the headphones safe and secure when not in use. Overall, the AirPods Max deliver an unparalleled audio experience with great comfort, incredible sound quality, and top-notch noise cancellation. If you’re looking for high-end, luxury headphones, these are absolutely worth the investment. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Apple AirPod Max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ⭐️⭐️⭐️⭐️⭐️ 10/10 The Apple AirPods are excellent! They do feel slightly heavy at times, but it really depends on how you’re using them. I personally use them at the gym, and they’re very comfortable with no issues. While lying down and using the Active Noise Cancellation (ANC), they can feel a bit heavier on the ears, but the ANC is outstanding and the sound quality is just as impressive! Battery life is amazing as well compared to my skull candy ones!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Design

    Rated 4 out of 5 stars

    Great, but heavy and expensive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are comfortable (for the most part), produce great quality noise, have long-lasting batteries, great noise cancellation, are adjustable and sturdy. The reason I say they are comfortable "for the most part" is because they are rather heavy. I cannot wear them for prolonged periods of time, maybe 2 hours maximum. Also, I love that they don't bother my ears. I have 7 ear piercings (including my cartilage) and these are big enough to wrap around my ear without feeling any discomfort and generally have a comfortable fit around my ears. Additionally, I love the wide variety of colors that they come in. The device is also easy to use with a button for pausing/playing, adjusting the volume, and changing the noise cancellation setting. Comes with a case and charger. I took off a star for the heaviness and cost of the item. I'm sure you can find comparable headphones for a lower price.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    School and work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Apple AirPods Max in Purple are an excellent choice for students. The noise cancellation is perfect for staying focused in busy environments even at work when you need a break. The audio quality is unbelievable for both studying and work. They’re comfortable for a long time, aswell as have great battery life, which is well needed. Worth every penny!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    In Love with Mine!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes, people think they are wildly expensive, but if you love your Apple ecosystem like me, get them! I was worried about them being too heavy and uncomfortable, but after about maybe 3 days of figuring out what’s the best position to wear on my head and ears (i have small ears), I have adjusted pretty well and they don’t cause me discomfort. They connect seamlessly through all of my Apple devices. Accessories make them even more stylish. The aesthetic, the connectivity, the noise canceling and surround sound, all amazing. Not water resistant so be careful in the shower.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Amazing, Give me 14 more.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones and use them everyday since purchasing. The sound is great and noise cancellation is immaculate. Battery Life is amazing too. Sidenote: I’ve been on 1% the past 2-3hrs. The color is nice I’m happy these are Lavender because my options are low when it comes to my color. No fading or scratches. I did get a protective cover for them though so I’d recommend even though it’s durable. Only thing I don’t like is that you have to have it in the case to turn off. It also gets dirty easily since it’s white, BUT you can take these apart and wash them.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Great for Studying/office work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great audio quality. The reason for not giving it 5 stars is the weight of the headphones, it tends to get heavy when you wear for long periods of time. The Transparency/noise suppression is great when you want to listen to the environment or not. Great battery life but you have to carry the case to not lose charge, other than that, great for studying/office work. Since this is an expensive item, I bought extra protection for it, which added a tiny bit of weight to it. Now it’s snug and great. I have an Apple laptop, iPad Pro, and iPhone and THEY CONNECT EFFORTLESSLY. No more switching the Bluetooth.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    My Ears Are in a Committed Relationship Now

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Listen. These Blue Apple AirPods Max? Life-changing. I’m not saying they cured my anxiety, cleared my skin, and made my ex regret everything—but I’m also not not saying that. From the moment I put these on, I was transported to a realm where only crisp treble, rich bass, and my main character energy exist. Noise cancellation? Let’s just say I could be sitting next to a leaf blower and still vibe like I’m in a candlelit jazz lounge. They’re so comfortable it’s like Apple reached into the clouds, plucked two marshmallows, and engineered them into audio perfection. I wore them for 5 hours straight and only took them off because I missed the sound of my own voice. Also, the color? This shade of blue is the kind of sophisticated that says, “I drink sparkling water and know at least one wine fact.” Would I recommend them? Yes. Would I risk being hit by a rogue pigeon just to not take them off while walking outside? Also yes. If you’ve been on the fence—hop off. These babies are worth it. My ears have never known peace like this.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Sound quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Purple Airpods Max

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones! They’re beautiful, I love the color. I also love how loud they sound, I thought my other pair of headphones were loud but not according to these. This is my very first time trying the noise cancellation feature and I must say that I’m enjoying it. I love when I go out that i can just press the feature and not hear anything. It feels like im in a whole other world when i put these on. This is also my first pair of airpod maxes, I’ve wanted these for a long time. I’m glad I waited long enough for them to bring out a purple color. The price could be fairer though, I don’t think anyone should be paying over $500 for any pair of headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Sound quality

    Rated 5 out of 5 stars

    Love the color and sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this orange color. Sound is clear and love Siri integration. I use them at the gym and they stay on my head when I work out. Love how the ear muffs are detachable and can be cleaned and replaced if they get dirty.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones I own, worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Obsessed! I wear them every single day! The noise canceling feature is so noise canceling sometimes I feel off balance, but then I can just press the button for transparency and sound lightly bleeds back in. It announces my texts and notifs if I want, but I can also turn that feature off if and when I want it to. I love them so much

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Wife Birthday Gift

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife absolutely loves her headphones! She wears them at the gym, at home, listening to music, and watching movies. She loves being able to contol the transparency when she’s in the zone working out. She doesnt have a problem with them falling off while running or lifting weights. She loves the sound quality and not to mention they’re her favorite color purple. I’d day run don’t walk your wife will thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Purple AirPod Max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far great headphones especially when the volume is high and the noice cancelling is on , kind of bulky but they work great and they even work when talking on FaceTime.. a little heavy once you wear em for too long.. They connect every time you put them on!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE. they’re pricey but SO worth it. the color is perfect, the sound is astounding, they’re comfortable, the battery life is impeccable. i’ll stress how worthy the investment is to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is exactly as described and have amazing sound quality love all the features and the battery life on it. The only thing I dislike about it is someone stole my son headphones. It was able to connect to them, so the last known location is pinging at his school. And he wasn’t able to track them once someone else contacted to them. I feel there should be better parts of retrieving your item if someone steals them because they’re almost $600.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 3 out of 5 stars

    Not Worth It

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have both the AirPods Max and the Sony XM5, and honestly, the Sony ones are way better. Why? They have better battery life, are more comfortable on my head, and are less expensive. The AirPods Max are very aesthetically pleasing and slightly better noise cancellation, but they start to hurt my head after just 30 minutes of wearing them, and I find myself charging them almost every other day. With my Sony headphones, I can go a month without charging, and they still perform great.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Color, Sound quality

    Rated 5 out of 5 stars

    Xmas gift.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a Christmas gift for my girlfriend. She loves the sound quality, connectivity, the noise cancellation, and especially the color. Fast shipping. Would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound system in the AirPods Pro Max is exactly what I needed for when I’m on the go. They are very comfortable and I enjoy the way I’m able to fit them as how I like from the sides. It is an item worth buying and I’m glad I made the decision.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Love my headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones; everything about them is excellent. The sound cancellation is amazing, especially for a mom of five. I also love how long the charge lasts. Overall, I love them.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    I love my AirPods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best AirPods, the sound is amazing and the best part they are so comfortable to use it doesn’t hurt the ear they felt so good.

    I would recommend this to a friend
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