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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 31586 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.9 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers commend the AirPods Pro 2 for their excellent sound quality, comfortable fit, and impressive battery life. Users also appreciate the seamless connectivity with iPhones and the effectiveness of the transparency mode. While the price point is a concern for some, a few users expressed reservations about the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 103 Showing 2,041-2,060 of 31,586 reviews
  • Rated 5 out of 5 stars

    AIRPODS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great choice of earbuds I recommend it to anyone. Had the olds ones and switched

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    A BIG DISRESPECT FROM BESTBUY

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm absolutely livid about this whole situation! The fact that the package was poorly packaged is bad enough, but finding that there were no AirPods in the box, and instead just A SILICA GEL PACKET AND A USED TAPE?! Yes, I swear I didn’t lie about what I have received. That is a blatant fraud and a disgusting display of disrespect towards me as a customer. It's not like they simply forgot to include the item I purchased - this was a deliberate attempt to deceive me. I can't believe the audacity of this company. And then to top it all off, I've been trying for TWO WHOLE WEEKS to get this resolved through their customer service, and absolutely nothing has been done. I'm so unbelievably disappointed and frustrated with the complete lack of assistance and accountability from BestBuy. This is completely unacceptable, and I swear I will never give them another penny of my business again after this outrageous experience. They've really shown their true colors, and I want nothing more to do with them moving forward.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice one

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and worth product at this cost I like it very much

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One of the best Apple products on the market

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my Airpods these were gifted to me from my son

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AirPod pro

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice quality and staff was nice. Purchasing the AirPods was an easy process

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    airpods

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my airpods they are so good to use and I really enjoy myself with them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AirPods Max

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought the best products at Best Buy. It is the best place for all types of devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fully satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am using the product for a month from now , i just love The airpods , its 100% original

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AirPods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones, the best ones that I ever had

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product! Very durable for the price. Always get my apple products from best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Airpods pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the airpods pro for my son and my husband and they both love them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    APPLE AIR POD PRO

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    APPLE’S AIR POD PRO ARE THE BEST HIGHLY RECOMMEND IT

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best airpod!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love it and it’s perfect for everyday use and it’s very convenient for your work out too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AirPods

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good AirPods nice features and very reliable to get

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AirPod pros 2

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Service was great at this store as well, everyone was so helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product, best in the market, and thanks Best Buy that making sales sometimes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas present for me.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the AirPod Pro 2’s. Bought to replace my old Beats. Perfect to use with an iPhone.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Received counterfeit product from NextGen Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This retailer, "NextGen Tech," sent me counterfeit airpods. Counterfeit. Imposters. The serial number listed on the package was bogus. Best Buy online blamed me, not this third party retailer. Luckily the store helped me return this bogus product. Beware shoppers - much of what's on Best Buy's website is not from Best Buy, but from these third party merchants. And when there is a problem with these merchants, Best Buy throws up their hands and says they can't help, even though Best Buy is the party that I paid. Don't buy from this merchant, or any other third party merchant that Best Buy has on their website, unless you are certain you can trust them.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great AirPods

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my AirPods nothing more I can say besides i shop at Best Buy way too much man

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AMAZING!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones! Perfect for linking to my iPad for all the streaming I watch!

    I would recommend this to a friend
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