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Customer reviews

Rating 4.8 out of 5 stars with 37778 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers love the AirPods with Charging Case (1st Generation) for their exceptional sound quality, wireless connectivity, and comfortable fit. Many users appreciate the convenience of the charging case, while some find the price to be a bit high. Overall, customers are highly satisfied with the product's performance and ease of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 37,776 reviews
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Game-Changing Truly Wireless Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using the AirPods for several hours a day for a month, there's a lot to like about Apple's first foray into truly wireless headphones. I used the AirPods just one bud at a time while listening to music/podcasts and for short phone calls in an office setting. ----- Pros: Bluetooth Connection: Due to Apple's W1 chip, the bluetooth connection is very strong, seemingly up to and beyond 30-50 feet. I was able to walk downstairs in a building and still maintain connection while my iPhone was still on the second floor. Also, the phone reception seems strong as whenever I was on the phone people generally heard me fine. Auto Stop: If you're listening to music and you remove one of the buds, whatever you're listening to will stop automatically due to sensors in the buds. I've used this feature countless times, especially whenenver someone starts a conversation with me while I'm listening to music while sitting at my desk. Now I just remove the buds(s) and I don't have to worry about fumbling around for the "pause" button either on my headphones or iPhone. Single Pod: I nearly always use the AirPods just one bud at a time, both in an effort to conserve battery life and to be more aware of my surroundings. This is a huge plus for me, since I'm used to the neckband-style headphones in which one of the buds was never used (and usually just dangled down the front of my shirt). Also a plus is that there's a microphone in both buds, rather than just a single one. Case: An underrated element of the AirPods is the thing that you don't actually put in your ears. It's the charging case. This thing will always be by your side, because once you take one of the buds out, there's nowhere to put it without risk of losing it. The buds magnetically lock into place in the case, so once they're in, they're not going anywhere, even with the case lid open. The case itself could feel a little sturdier as you'll almost want to buy a case for your case, but it's a great way to keep both pods and the charging system all in one little package that's barely larger than a pack of floss. Charging: Whenever you put the buds in the case, they'll automatically start changing. And these things charge fast. I placed one bud in the case once its battery life was down to 11% remaining and in exactly 10 mins it was already up to 77%. You do have to charge the case itself occasionally, but as long as you have the case around, the 5-hour battery life will never become an issue. Pairing: Thanks to Apple's W1 chip, these are the easiest bluetooth headphones to pair for iOS devices. For intial pairing, simply open the top of the charging case next to your iOS device, tap "connect" on the popup, and that's it. No messing around in the Settings section of your device, no holding a combination of buttons a certain number of seconds. And everytime after that, simply remove the bud(s) from the case, place it in your ear, and you'll be automatically connected. Convenience: This might be the AirPods' biggest pro. I'm not sure the convenience of a truly wireless experience and automatic pairing can be overstated. Being able to pop a single bud in your ear, have it connect automatically, and almost always have a full battery is like magic. Taking the headphones off and not having to turn them off/on is also a nice cherry on top. Fit/Comfort/Audio Quality: I have this listed as both a pro and a con. Simply put, these aren't the most comfortable or best-fitting set of headphones. The one-size-fits-all approach means these are going to fit similarly to the Apple Earbuds that come for free with every iPhone, and they're going to sound basically identical. However, I will say that despite what it looks like, these things aren't going to fall out of your ears (even if they may feel like it at times), and they sound good enough for being truly wireless. Ambient noise is inevitable since they aren't noise-cancelling and aren't shoved deep into the eardrum, but that's a personal plus for me. I also find the buds sometimes rubbing up against my beard, creating a bit of a popping noise, so I'll have to readjust when that happens. ----- Cons: Fit/Comfort/Audio Quality: See above. Price: These things aren't cheap. $160 for headphones that sound similar to the same pair that you received for free with your last iPhone? You're not really paying for premier sound quality as much as you're paying for the convenience factor. Lack of Physical Controls: There are no physical controls on the AirPods, so if you want to skip a track or change volume, you'll have to do on your actual iOS device. However, you can use the AirPods to play/pause or call up Siri, which brings me to.... The Double-Tap: This might be my biggest gripe with the AirPods - the double-tap should work while wearing an AirPod and giving it two sharp taps, which will either summon Siri or play/pause (depending on your settings). But it doesn't work for me a lot of the time and I resort to making these changes on my iPhone. I hope that the AirPods 2 or a software update either improves the double tap, or allows for some new gesture controls that make it easier to change volume, skip track, etc. Color: Yes, the white is Apple's bread-and-butter color, but it would have been nice to have a space gray/black option like the iPhone lineup. Fragility/Wax Buildup: Fragile might be the wrong word, but I live in fear of dropping an AirPod in the street, down a sewer grate, or anytime I get up and start walking around. Irrational perhaps, but the neckband headphones do provide a sense of security. I also find myself carrying around a microfiber cloth and cotton swab to clean off the AirPods whenever I take them off, since these things get ear wax on and in them just like the Earpods. ----- All in all, I've enjoyed the AirPods. The auto pairing, the convenience, the case, the sound quality, and the lack of wires all contribute to a great product. They could be better (physical controls, shorter stem, more color options, maybe $15-20 less expensive, a comply eartip version). If you're looking for something with similar features, but you want more bass, longer battery, then check out the BeatsX. I almost went with that option, but I really didn't want to deal with any more wires. I recommend these over neckband headphones, especially in a office setting. For truly wireless headphones, these are among the best in the market, especially if you already live in the Apple ecosystem.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great Investment!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re very easy to use, great sound, they connect AUTOMATICALLY once place in your ear, double tap the earpiece to utilize siri everything including player controls or set that gesture for just “play/pause,” the white box they store in has an independent battery to charge the AirPods. Use one peice at a time for maximum use (one charges while the other is being used) ... Pricey, yes, but the last ones you’ll ever buy. Worth every penny!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Favorite headphone by far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have gone through so many headphones and speakers just because I am never satisfied! And I have found the speaker and headphones I can recommend. First off these headphones DO NOT fall out of my ears, I unload trailers and load trucks and NOT once have they fallen! If you're scared of losing your headphones well you probably need to take care of your stuff better. Second, I absolutely love that the case charges them! They last about 4 1/2 hours on music playtime and I can charge them for 10-15 minutes on my break and be perfectly fine again! Which is excellent to me because no other headphones can do that for me! The case I probably charge once a week as well! I do recommend buying a little pouch case for your headphone case, I bought one off amazon just because I didn't want lint or anything getting the case or headphones dirty and it was worth it. I also love the instant connection to your phone it gives as soon as you open the case and it shows you the battery life as well. Also if you pull out a headphone the music automatically stops, so in case everyone's concerned about your earphone falling out lol.. Overall this is a great product! Especially for the price, like I said I have tried many brands. And I also loved my Powerbeats but when they recently started tearing I wasn't willing to spend $200+ on the new ones! I love no wires and and am truly satisfied with the product Only thing I didn't like was it doesn't come with a cleaning cloth lol And also wish they came in black! Other than that the sound is great and it's a great product!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality
    Cons mentioned:
    Volume control

    Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical about spending bucks for a Bluetooth earphones when you have $25 ones. So i bought them both, cheap one and the airpods. After trying the airpods, i went back to bestbuy and returned the cheap ones. LoL. I loved every bit of it. The earphones doesn’t come out when i run or jump. The size is good for your pockets and you can bring it with you everywhere.Sound is good as well. Charging is fast. You can forward or replay songs thru tapping on the earphones but you cant adjust the volume. That’s the only downside of it that i know.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality, Wireless
    Cons mentioned:
    Volume control

    Rated 4 out of 5 stars

    really good but pricey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to setup. Connects & switches in seconds between Apple devices w/o having to go to Bluetooth settings. Easy to check batteries' statuses (left, right, charging case). Great design. Comfortable to the point of not realizing they're in; much better than those neckband devices. Was concerned about them slipping out of my ears, but they never have (I haven't run with them) yet. Like EarPods, great highs & lows while still hearing what's going on around you. REALLY good battery life. Easy access to Siri via double tap. Find My iPhone app will even locate it if lost. Warning: NOT COMPATIBLE WITH iPOD NANO. (iPod Touch, yes.) No onboard volume control (via charging case buttons would've been nice); must raise/lower volume on Apple Watch, iOS device, or Mac. Siri can adjust volume too, I think, but I'd rather do it manually than have to speak. Bonus for those who listen to a lot of audiobooks, news, podcasts, spoken word in general, and other media which don't require 2-channel stereo: You can double your listening time by using one AirPod at a time. Safe to do while driving/cycling, plus you can place & take phone calls with ease. If you plan to buy this, do it via Best Buy and not Apple's website or Apple Store app. Whereas Apple ships in 6 weeks (at the time of this review), Best Buy ships in 8 days, and for the same price. tl;dr- Not very easily affordable, but I am overall very much pleased with this product.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use, Sound quality

    Rated 5 out of 5 stars

    I LOVE THESE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about these airpods!!! I've only used these for about two weeks from when I post this and they are perfect. No matter what I do they stay in my ears, and the sound is great compared to almost any other wireless earbud. I think the big kicker here is the accessibility of these. Unlike almost any other Bluetooth headphone, these things just connect, and start working immideaty when they go into your ear! Along side this, changing and battery life is awesome! I usually keep my airpods inside its case whenever I'm not using them. The charging is quick and simple, and they are back 100 percent in minutes. At the moment I've gone about 3 days without charging the case and after constant use, it's only gone down to 50%. The only cons that I can really say for these are 1. Sound quality (if you care for something that has more than just average wired earpod quality) 2. Popping (only in the sense that they pop ever so often only when starting and stopping the occasional YouTube video) and 3. The looks. My biggest problem with these were the looks. The white makes them show much than they already should, and the white gloss can collect a lot of scratches. I easily fixed this problem by just getting a black case and skin (photos below) and they look so much nicer and the airpods look almost half as small. To sum these up...totally worth 160 bucks!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Why did I wait so long to buy these?!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried so hard to not buy these headphones, thinking that if I was going to pay $160, I wanted better sound quality than the normal EarPods the come with the iPhone in the box. However, I have been in the market for some wireless earbuds for a while. I don’t like beats headphones, have traditionally loved Bose headphones but their wireless earbuds are pretty bulky for wireless headphones. I do a lot of travel for work and I need them to be highly portable and easy for me to sleep on the plane with. The Bose SoundSport headphones just didn’t do it. Not to mention, it is $50 for their charging case alone AND i’d still need to tote around a micro-USB cable to charge the headphones or the case. The AirPods have made life super easy! The sound quality is essentially the same as the EarPods, which isn’t bad at all but can sometimes suffer in noisy areas as they don’t really do noise isolation very well unless you’re on the phone. It’s also mad convenient how the charging case comes with the headphones AND charges with a lightning cable, meaning no extra cable is needed and I can use them same cable as my phone! The entire experience with them has been so seamless and this is exactly why Apple is the powerhouse they are today. I try not to be an Apple FanBoy but c’mon, they make it so easy!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Love Love Love!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been an Apple fan boy since my first Mac back in 1986. I've NEVER been one for Apple earbuds in all the time they've made them from the 1st iPod. I've always bought 3rd party ... until now! I usually don't write reviews of Apple product ... but I like these so much I just had to. I'm impressed by the sound quality, and especially how easy they are to use. I use them all the time now to listen to music & to make phone calls. With music, whether it's my own ripped library, or Spotify et. al. ... I'm impressed by the overall sound quality — even the bass. And the sound quality in and out during phone calls is quite good as well. Even asking friends, they say they can't tell I'm using my AirPods. I've even bought some accessories, belt clip case & silicon hooks to help keep them in my ears a bit better. With these extras I carry & use them all the time — even grocery shopping — which I NEVER use to do. All in all ... I do love 'em ... and would recommend them to friends & clients.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Solid quality overall Best Bluetooth device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little skeptical about the AirPods because the EarPods aren’t the best so I originally went with beat X and I was rocking with those for a while until I ran into a friend with AirPods and started a debate on which was best. AirPods won hands down more Pros then Cons and sound quality was not compromised which was a big problem with the beat Xs the bass was absolutely absent call Quality was fine but listening to music was not a good experience but on the AIRPODS Everything works great no flaws distance Bluetooth strength is amazing so quality is amazing call quality is amazing and it’s truly wireless and they last all day for me with my use and when there low I pop them in the pod case and 5 10 mins later I’m Golden Best purchase get them now!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    Excellent and worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been looking forward to getting these for several months and finally pulled the trigger. And I'm so glad I did. I absolutely love them. They paired with my iPhone immediately and auto paired with my MacBook Pro since they are both on the same iCloud account. The pausing when you take an AirPods out of your ear is awesome. The charge time is as advertised and with the included case, I have no issues with battery life. Everything feels premium and feels like it is made with great materials. The W1 Apple designed chip in these really make them shine. I would definitely recommend these over any other pair of headphones if you have multiple Apple devices. I'm normally a Bose fan and have Bose surround sound in my living room and the portable SoundLink III, but these are superb for headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Finally!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After going through almost every other brand I got these. I initially didn't get them because of the wait time, and needed a earbud immediately. Finally after being so dissatisfied with everything else I ordered these, and couldn't be happier. - Good sound quality - Excellent range - Easy to use - Recharge storage box BRILLIANT I would suggest getting the little rubberized holder with clip also. I lost my first pair in the box. Loved them so much ordered another with the carrying case that clips to my keychain. Couldn't be happier now regarding my earbuds!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Love em Love em Love em

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I was like am I going to spend $159 for some headphones? The answer is yes. I used my old corded apple earbuds all the time I had a pair for my car, my book bag, my workout bag, I left a pair everywhere. Well these new Air Pods have put them all to rest. Since getting the iPhone 7 I find it clunky trying to keep up with the adapter to listen to music or make calls on the corded headphones. The new AirPods obviously solves that problem by being wireless but I got an added benefit. The sound quality is top notch, the bass is louder, and there is no cord swinging in front of me or running down my shirt or coat into my pants pocket. When I travel on airplanes I'm not getting tangled in anything or when I put my coat and scarf on here in Michigan no cord to worry about to connect to my phone. The charging case is like a separate charger so when I'm not using the headphones I stick them back in the case so they stay charged up pretty good. If you're thinking about them just do it...

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality, Wireless

    Rated 5 out of 5 stars

    Love my AirPods

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am totally satisfied with my AirPods in so many ways. First of all, I love the compact part of it and how it takes hardly any room storing them. Second of all, I love how they are intuitive when connecting to my IPhone. As soon as I open the case it automatically starts showing it is being recognized unlike other devices. I really like how they are being charged within the case when not being used so that in itself is a great feature. I listen to music & movies on IPad Pro/MacBook pro and iPhone 7 and the quality is great. I am told the quality is great when talking on the phone and the sound is great for me to communicate plus they are very comfortable to wear. I hesitated buying these for quite a while because of the price and I wasn't sure if they would work. I didn't think they would stay put and be that awesome but I am so glad I bought them. They are not cheap but definitely worth it for me.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use, Sound quality

    Rated 5 out of 5 stars

    Absolutely Love Them!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got my first Bluetooth headphones 2 years ago with the Beats solo2 headset. As much as I liked them having the wire between the two could still be a pain at times depending on what you're doing. The new AirPods are phenomenal from the sound quality, ease of use and just the general quality. These are my new go to headphones, I love the fact I can just use one at a time if I want and the fact the case is a battery also so it charges them when you place them in the case. Worth every cent!

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Volume control

    Rated 5 out of 5 stars

    I'm surprised!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I honestly didn't expect these to arrive to the end of January "6 weeks"! Thank you Best Buy for making my Christmas awesome one!!! Now for the product review, this is the best product I bought of 2016! I absolutely love the simplicity and "wire" freedom! These fit my ears perfectly just like apples wired earbuds but unlike them they don't come out of my ear because the wires are pulling them out of my ears! A word of warning if Apple's wired ear pods don't fit odds are these won't and if they do odds are they will fit! Only possible things I could nitpick about is I wish they had volume control on the air pod itself instead of having to do it manually on your phone or relying on Siri and I wish they came and colors that could match the phone finishing you chose. These would look so awesome in jet black! All in all there's definitely some improvements that can be made for generation two of these however generation one is still amazing! They are a little pricey but for me they are worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality, Wireless

    Rated 4 out of 5 stars

    Good but could be great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have the wired one, fits you well and sounds good enough for you then you'll love this. It's convenient, truly wire free as well as the case charger for it. Sound is a tad better than the wired version but honestly you're paying for the freedom of wired and that W1 chip that helps with preventing syncing issues that I have seen from cheaper Bluetooth wireless headphones. Overall, I'm very very happy. It does what I want which is it to be bothered by wired. Stays on without issues. I've used it for workouts, sweat hasn't been an issue. Went hiking with them as well but I wore a beanie and that helped keep them secure. One issue I have is the find my iPhone app can find them in and out of the case individually. However, it only makes the beep sound when they are out of the case. If you lose them when they're in the case then you can't make them beep and will only show their last location from when they were disconnected from your phone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best Bluetooth Headphones on the Market!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've gone through quite a few pairs of bluetooth headphones over the last 2 years; mostly due to each one having a design flaw in one way or another. My biggest complaints with other BT headphones were: a cable tethered from one earbud to the other, the means by which they charge (dust covers over the ports, proprietary cables, etc) poor battery life, and no case. These Apple Airpods resolved EVERY complaint that I've had with prior Bluetooth headphones! PROS: Sleek Design, Case (that doubles as a charger), no tether from one earbud to the other, ability to seamlessly pair with my iPhone 7 Plus, ability to use Find My iPhone (in the case Airpods) in order to locate a lost Airpod, comfort while wearing (although this is subject to the user), superb battery life and fast charging (either by the case OR charging cable!) CONS: While the sound quality is good, there is definitely room for improvement. Color choices besides white would be great as well.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Totally Worth It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let's get the obvious stuff out of the way. Yes, they're expensive. But the benefits outweigh the cost. They're discreet, so you can have them on and it's harder for people to tell. There's no wire, which means nothing to get hooked on, and they don't easily fall out. BIG PLUS. They charge inside the case, which is compact, so it fits nicely in your pocket and your airpods are more protected. From fully charged, they last from 3 to 5 hours, depending on volume and how long you have it on. I absolutely recomend this to EVERYONE.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Excellent AirPods

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Apple AirPods are the best choice for true wireless Bluetooth. They fit great and I can hardly notice that they are in my ears. They also pair extremely easy and Siri understands me very well. During phone calls, no one can even tell I’m using them throughout our conversation. As far as sound quality while listening to music, they aren’t the best on the market, but they do sound great and their features make up for the rest. These are a great choice!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    AirPods were even better than I hoped!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own lots of Apple stuff. I love it. But I had been undecided on whether AirPods would have enough extra value to justify the cost. Boy, was I impressed! First, they sound great, and the mics work super for phone calls. Secondly, the design of the case (which also functions as a mobile charger) is truly elegant. I never used to carry wired pods regularly, because they always got tangled in my pocket, but these are in my pocket every day now. I use them when driving instead of my vehicle Bluetooth, because Siri works so much better. These little pods feel great, sound super, and have become indispensable to my everyday activity. Highly recommended!

    I would recommend this to a friend
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