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Customer reviews

Rating 4.8 out of 5 stars with 37784 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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97%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 37,780 reviews
  • Pros mentioned:
    Battery life, Fit, Sound quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    I Love These AirPods! NO Regrets!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was somewhat reluctant to make the investment, but I've been VERY pleased with the performance of these headphones. They are a bit pricey, but they are easily the most versatile and reliable wireless headphones I've ever owned. They maintain connectivity without interruption over a long range. They are not a replacement for the noise canceling capabilities of the Bose qc25 & wireless qc35 studio headphones (although the range of the AirPods is superior to the qc35). These are awesome "everyday" headphones. The apple AirPods stay in place surprisingly well and sound great for music, movies, audiobooks and phone calls. I got these as an upgrade from my apple EarPods. The part which goes in your is nearly identical in size to the EarPods, but the "stem" is slightly larger on the AirPods. I'll attach a couple side by side pics for comparison. The battery life is very impressive. I've never had them to go dead on be so far. I would highly recommend these!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit

    Rated 5 out of 5 stars

    Favorite headphone by far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have gone through so many headphones and speakers just because I am never satisfied! And I have found the speaker and headphones I can recommend. First off these headphones DO NOT fall out of my ears, I unload trailers and load trucks and NOT once have they fallen! If you're scared of losing your headphones well you probably need to take care of your stuff better. Second, I absolutely love that the case charges them! They last about 4 1/2 hours on music playtime and I can charge them for 10-15 minutes on my break and be perfectly fine again! Which is excellent to me because no other headphones can do that for me! The case I probably charge once a week as well! I do recommend buying a little pouch case for your headphone case, I bought one off amazon just because I didn't want lint or anything getting the case or headphones dirty and it was worth it. I also love the instant connection to your phone it gives as soon as you open the case and it shows you the battery life as well. Also if you pull out a headphone the music automatically stops, so in case everyone's concerned about your earphone falling out lol.. Overall this is a great product! Especially for the price, like I said I have tried many brands. And I also loved my Powerbeats but when they recently started tearing I wasn't willing to spend $200+ on the new ones! I love no wires and and am truly satisfied with the product Only thing I didn't like was it doesn't come with a cleaning cloth lol And also wish they came in black! Other than that the sound is great and it's a great product!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Wireless

    Rated 5 out of 5 stars

    Love em Love em Love em

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I was like am I going to spend $159 for some headphones? The answer is yes. I used my old corded apple earbuds all the time I had a pair for my car, my book bag, my workout bag, I left a pair everywhere. Well these new Air Pods have put them all to rest. Since getting the iPhone 7 I find it clunky trying to keep up with the adapter to listen to music or make calls on the corded headphones. The new AirPods obviously solves that problem by being wireless but I got an added benefit. The sound quality is top notch, the bass is louder, and there is no cord swinging in front of me or running down my shirt or coat into my pants pocket. When I travel on airplanes I'm not getting tangled in anything or when I put my coat and scarf on here in Michigan no cord to worry about to connect to my phone. The charging case is like a separate charger so when I'm not using the headphones I stick them back in the case so they stay charged up pretty good. If you're thinking about them just do it...

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Wireless
    Cons mentioned:
    Volume control

    Rated 4 out of 5 stars

    Best Bluetooth accessory for your iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok I’ll start with the good stuff : Once you flip the case open they connect to the phone , great range I was roaming in my home away from the phone and the connection didn’t drop one bit...they fit nicely in my ear lobes , at least for me , as long the case is charged you don’t have to worry about losing power , just put the pods in their housing and they charge up quickly . You can use the find my iPhone feature to locate them if you misplace them so that’s a good feature .. Now The not so good...there is no volume rocker ! Why isn’t there no volume rocker Apple?!!!!!! Why ? I have to use my phone to control the volume or I have to speak to Siri to do that ! A simple swipe up or down gesture would work great and I find self doing that sometimes so yeah a Majour no no and I’m sure I’m not the only one out there complaining about this ! I can’t tell whether the pods are on or off ! No blinker or a turn off button but that’s the least that bothers me ! Over all a nice gadget

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Game-Changing Truly Wireless Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using the AirPods for several hours a day for a month, there's a lot to like about Apple's first foray into truly wireless headphones. I used the AirPods just one bud at a time while listening to music/podcasts and for short phone calls in an office setting. ----- Pros: Bluetooth Connection: Due to Apple's W1 chip, the bluetooth connection is very strong, seemingly up to and beyond 30-50 feet. I was able to walk downstairs in a building and still maintain connection while my iPhone was still on the second floor. Also, the phone reception seems strong as whenever I was on the phone people generally heard me fine. Auto Stop: If you're listening to music and you remove one of the buds, whatever you're listening to will stop automatically due to sensors in the buds. I've used this feature countless times, especially whenenver someone starts a conversation with me while I'm listening to music while sitting at my desk. Now I just remove the buds(s) and I don't have to worry about fumbling around for the "pause" button either on my headphones or iPhone. Single Pod: I nearly always use the AirPods just one bud at a time, both in an effort to conserve battery life and to be more aware of my surroundings. This is a huge plus for me, since I'm used to the neckband-style headphones in which one of the buds was never used (and usually just dangled down the front of my shirt). Also a plus is that there's a microphone in both buds, rather than just a single one. Case: An underrated element of the AirPods is the thing that you don't actually put in your ears. It's the charging case. This thing will always be by your side, because once you take one of the buds out, there's nowhere to put it without risk of losing it. The buds magnetically lock into place in the case, so once they're in, they're not going anywhere, even with the case lid open. The case itself could feel a little sturdier as you'll almost want to buy a case for your case, but it's a great way to keep both pods and the charging system all in one little package that's barely larger than a pack of floss. Charging: Whenever you put the buds in the case, they'll automatically start changing. And these things charge fast. I placed one bud in the case once its battery life was down to 11% remaining and in exactly 10 mins it was already up to 77%. You do have to charge the case itself occasionally, but as long as you have the case around, the 5-hour battery life will never become an issue. Pairing: Thanks to Apple's W1 chip, these are the easiest bluetooth headphones to pair for iOS devices. For intial pairing, simply open the top of the charging case next to your iOS device, tap "connect" on the popup, and that's it. No messing around in the Settings section of your device, no holding a combination of buttons a certain number of seconds. And everytime after that, simply remove the bud(s) from the case, place it in your ear, and you'll be automatically connected. Convenience: This might be the AirPods' biggest pro. I'm not sure the convenience of a truly wireless experience and automatic pairing can be overstated. Being able to pop a single bud in your ear, have it connect automatically, and almost always have a full battery is like magic. Taking the headphones off and not having to turn them off/on is also a nice cherry on top. Fit/Comfort/Audio Quality: I have this listed as both a pro and a con. Simply put, these aren't the most comfortable or best-fitting set of headphones. The one-size-fits-all approach means these are going to fit similarly to the Apple Earbuds that come for free with every iPhone, and they're going to sound basically identical. However, I will say that despite what it looks like, these things aren't going to fall out of your ears (even if they may feel like it at times), and they sound good enough for being truly wireless. Ambient noise is inevitable since they aren't noise-cancelling and aren't shoved deep into the eardrum, but that's a personal plus for me. I also find the buds sometimes rubbing up against my beard, creating a bit of a popping noise, so I'll have to readjust when that happens. ----- Cons: Fit/Comfort/Audio Quality: See above. Price: These things aren't cheap. $160 for headphones that sound similar to the same pair that you received for free with your last iPhone? You're not really paying for premier sound quality as much as you're paying for the convenience factor. Lack of Physical Controls: There are no physical controls on the AirPods, so if you want to skip a track or change volume, you'll have to do on your actual iOS device. However, you can use the AirPods to play/pause or call up Siri, which brings me to.... The Double-Tap: This might be my biggest gripe with the AirPods - the double-tap should work while wearing an AirPod and giving it two sharp taps, which will either summon Siri or play/pause (depending on your settings). But it doesn't work for me a lot of the time and I resort to making these changes on my iPhone. I hope that the AirPods 2 or a software update either improves the double tap, or allows for some new gesture controls that make it easier to change volume, skip track, etc. Color: Yes, the white is Apple's bread-and-butter color, but it would have been nice to have a space gray/black option like the iPhone lineup. Fragility/Wax Buildup: Fragile might be the wrong word, but I live in fear of dropping an AirPod in the street, down a sewer grate, or anytime I get up and start walking around. Irrational perhaps, but the neckband headphones do provide a sense of security. I also find myself carrying around a microfiber cloth and cotton swab to clean off the AirPods whenever I take them off, since these things get ear wax on and in them just like the Earpods. ----- All in all, I've enjoyed the AirPods. The auto pairing, the convenience, the case, the sound quality, and the lack of wires all contribute to a great product. They could be better (physical controls, shorter stem, more color options, maybe $15-20 less expensive, a comply eartip version). If you're looking for something with similar features, but you want more bass, longer battery, then check out the BeatsX. I almost went with that option, but I really didn't want to deal with any more wires. I recommend these over neckband headphones, especially in a office setting. For truly wireless headphones, these are among the best in the market, especially if you already live in the Apple ecosystem.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Volume control

    Rated 5 out of 5 stars

    I'm surprised!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I honestly didn't expect these to arrive to the end of January "6 weeks"! Thank you Best Buy for making my Christmas awesome one!!! Now for the product review, this is the best product I bought of 2016! I absolutely love the simplicity and "wire" freedom! These fit my ears perfectly just like apples wired earbuds but unlike them they don't come out of my ear because the wires are pulling them out of my ears! A word of warning if Apple's wired ear pods don't fit odds are these won't and if they do odds are they will fit! Only possible things I could nitpick about is I wish they had volume control on the air pod itself instead of having to do it manually on your phone or relying on Siri and I wish they came and colors that could match the phone finishing you chose. These would look so awesome in jet black! All in all there's definitely some improvements that can be made for generation two of these however generation one is still amazing! They are a little pricey but for me they are worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Wireless
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Totally Worth It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let's get the obvious stuff out of the way. Yes, they're expensive. But the benefits outweigh the cost. They're discreet, so you can have them on and it's harder for people to tell. There's no wire, which means nothing to get hooked on, and they don't easily fall out. BIG PLUS. They charge inside the case, which is compact, so it fits nicely in your pocket and your airpods are more protected. From fully charged, they last from 3 to 5 hours, depending on volume and how long you have it on. I absolutely recomend this to EVERYONE.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality
    Cons mentioned:
    Volume control

    Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical about spending bucks for a Bluetooth earphones when you have $25 ones. So i bought them both, cheap one and the airpods. After trying the airpods, i went back to bestbuy and returned the cheap ones. LoL. I loved every bit of it. The earphones doesn’t come out when i run or jump. The size is good for your pockets and you can bring it with you everywhere.Sound is good as well. Charging is fast. You can forward or replay songs thru tapping on the earphones but you cant adjust the volume. That’s the only downside of it that i know.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    QUALITY, SOUND, I RECOMMEND BUYING WARRRANTY.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my AirPods, i use them everyday. I have a Galaxy Note 10 and they still pair great like any other BT headphones. The sound quality is incredible for how small they are. This is my second pair, my first pair stoped working after a year and a half or usage. The battery capacity drops afer a year of usage to about 70%. On my first pair, i would get around 4 1/2 to 5hrs of usage from new to year 1. After 14months or so the battery slowly started to last less and less. Eventually i would get around 2 - 2 1/2 hours from full charge. One day the right earbud stopped working. I picked up a second pair, this time i got AppleCare because i know after a year i will probably have to send them to apple due to battery drain. I also have Audio Technica MTH-M50 BT which are phenomenal headphones as well. I also have some galaxy buds live. And i find myself using my Airpods the most. They don't hurt my ears, sound quality is great, base is descent. So i would definitely recommend these wether your an audiophile or causal listener.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love these! I have owned several higher end Bluetooth headphones and these are the best. The sound quality while on the phone is the best and the battery life is excellent. They charge fairly quickly when placed back into the battery base. And yes, they stay in your ear during your run or workout.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Why did I wait so long to buy these?!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried so hard to not buy these headphones, thinking that if I was going to pay $160, I wanted better sound quality than the normal EarPods the come with the iPhone in the box. However, I have been in the market for some wireless earbuds for a while. I don’t like beats headphones, have traditionally loved Bose headphones but their wireless earbuds are pretty bulky for wireless headphones. I do a lot of travel for work and I need them to be highly portable and easy for me to sleep on the plane with. The Bose SoundSport headphones just didn’t do it. Not to mention, it is $50 for their charging case alone AND i’d still need to tote around a micro-USB cable to charge the headphones or the case. The AirPods have made life super easy! The sound quality is essentially the same as the EarPods, which isn’t bad at all but can sometimes suffer in noisy areas as they don’t really do noise isolation very well unless you’re on the phone. It’s also mad convenient how the charging case comes with the headphones AND charges with a lightning cable, meaning no extra cable is needed and I can use them same cable as my phone! The entire experience with them has been so seamless and this is exactly why Apple is the powerhouse they are today. I try not to be an Apple FanBoy but c’mon, they make it so easy!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Wireless

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So Apple's headphone have been the only ones that fit me perfectly! They are by far the most comfortable airbuds I have ever tried or owned. Period. So i was skeptical about the wire free bluetooth stlye based off of potential loss but the took care of that aa well.....to a certain degree. They can track the charging box and not the individual airbud(s). Now I know that are not rated for water/moisture but I use them to workout and run and they still work! 1 side has kicked out before but there has not be any damage and I assume it is due to that bud not having full power. And did I mention I have/use Samsung?! Yes...it works with Android and there is an app in the Google Play store that works just like the native iOS on iPhone which would give you feedback on the charge level if the case and each bud! Love this product!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    I LOVE THESE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about these airpods!!! I've only used these for about two weeks from when I post this and they are perfect. No matter what I do they stay in my ears, and the sound is great compared to almost any other wireless earbud. I think the big kicker here is the accessibility of these. Unlike almost any other Bluetooth headphone, these things just connect, and start working immideaty when they go into your ear! Along side this, changing and battery life is awesome! I usually keep my airpods inside its case whenever I'm not using them. The charging is quick and simple, and they are back 100 percent in minutes. At the moment I've gone about 3 days without charging the case and after constant use, it's only gone down to 50%. The only cons that I can really say for these are 1. Sound quality (if you care for something that has more than just average wired earpod quality) 2. Popping (only in the sense that they pop ever so often only when starting and stopping the occasional YouTube video) and 3. The looks. My biggest problem with these were the looks. The white makes them show much than they already should, and the white gloss can collect a lot of scratches. I easily fixed this problem by just getting a black case and skin (photos below) and they look so much nicer and the airpods look almost half as small. To sum these up...totally worth 160 bucks!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Surprisingly good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't really been fans of the EarPods that come with the iPhone, and my purchase of the AirPods was totally random. I walked into the store and was browsing casually and to my surprise, when I asked i could place an order for the AirPods, they actually have one in stock in the store. Without hesitancy, i purchased it on the spot. Here's what I like about them so far: The sound is better than I expected, especially with the bass. It seems Apple has tweaked them to reproduce better and deeper bass which is so lacking in the EarPods and other earphones, the Beats Wireless included. They actually stay in place. I wore them to workouts, doing cardio etc. they never fell out. I was planning to get some silicon covers for the AirPods, but don't seem to need them as they stay in the ear once they are in. What i don't like other them, especially while doing cardio is accidentally activating Siri when wiping the sweat off my face, sometimes around the ear areas. Any accidental tap of contact will activate Siri causing music to pause halfway. Overall, the AirPods are surprisingly good for its sound.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Wireless

    Rated 5 out of 5 stars

    Never Going Back to Wired EarPiece

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally bought these AirPods. Crazy thing is, my daughter convinced me to get these. I didn't want to shell out the money for a wireless earpiece but she kept on telling me that it's worth it. So I did. After purchasing these, I've decided to never go back to wired earpiece any more. This is just too convenient. I love the part where if I just need to use one pod when I need to make a call, there's build in mic on both. The charge however is a different story. For this tiny little thing, I listen to music for hours and it just never run out of juice. Seamless connection to my iPhone of course. There's nothing I can say about the user-friendly functionality of Apple products. You should buy this now, even if this is just the 1st generation. You will not regret it.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Wireless

    Rated 5 out of 5 stars

    Airpods Impressed me!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I consider myself an average or rookie audiophile and this is also my firt time trying anything Apple. I recently purchased the iPhone X, coming from HTC U11, Pixel 2 XL and other phones. (i tend to switch every 3-4 months) so far the experience with iOS has been different but not in the negative way. I am always listening to music, and this is where my investments goes into. I have high end wired headphones, multiple bluetooth earphones, portable DAC's and etc. I wanted something to compliment my iPhone X and although the Airpods 2 will arrive later this year i decided to purchase them and once the new ones come out just give the 1st Gen to my wife. I have to tell you i cannot be more impressed with connectivity, audio quality (impressed with sound mids and highs crisp, bass is enough to get me by) i also own the Jabra Elite 65T and I find myself going back to the Airpods... sorry for this long paragraph but just shows that i do appreciate the advances that Apple has made

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    My favorite headphones, but needed a lil' help.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you liked the original Apple ear-pods, you'll love these. If you disliked them, you'll probably hate these. I could not keep the original EarPods in my ears to save my life. Any little motion of the head and they'd pop right out. These are the same. Heck, they're worse because if they aren't seated in your ears perfectly, the sensors stop playback. HOWEVER, there was a solution-EarBuddyz 2.0, Silicon EarPod/AirPod covers. Without them I would have given the AirPods a rating of 2 stars because the darn things simply would never stay in my ears. With them, my AirPods are secure enough for any activity. Sound quality of the AirPods is about the same as the EarPods as well. Possibly slightly better. And they are very easy to set up and use with an iPhone. I've had many Bluetooth headphones in the past, but the AirPods (ergonomics aside) are now my favorite.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Wireless

    Rated 5 out of 5 stars

    Absolutely Love Them!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got my first Bluetooth headphones 2 years ago with the Beats solo2 headset. As much as I liked them having the wire between the two could still be a pain at times depending on what you're doing. The new AirPods are phenomenal from the sound quality, ease of use and just the general quality. These are my new go to headphones, I love the fact I can just use one at a time if I want and the fact the case is a battery also so it charges them when you place them in the case. Worth every cent!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Finally!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After going through almost every other brand I got these. I initially didn't get them because of the wait time, and needed a earbud immediately. Finally after being so dissatisfied with everything else I ordered these, and couldn't be happier. - Good sound quality - Excellent range - Easy to use - Recharge storage box BRILLIANT I would suggest getting the little rubberized holder with clip also. I lost my first pair in the box. Loved them so much ordered another with the carrying case that clips to my keychain. Couldn't be happier now regarding my earbuds!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Wireless

    Rated 5 out of 5 stars

    Great Bluetooth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these as a gift from my husband and it’s one of those things you never think you need but when you get it you wonder how you’ve gone so long without it. I love that I can double tap to answer and end a call. I love that I don’t have wires. I love that I look cool (is that a thing) my parents and everyone else wants some too now. Also I feel like the calls are so much easier and ppl can hear you better on the other line. Only con is it scratche easily so I have a rubber silicone case around mine and also the magnetic part kinda wears out from opening and closing (because it’s so satisfying) and leaves tiny black marks from chipped white paint

    I would recommend this to a friend