Main Content

Customer Ratings & Reviews

Apple - Geek Squad Certified Refurbished AirPods with Charging Case (1st Generation) - White-Angle_Standard

Customer rating

Rating 4.6 out of 5 stars with 847 reviews

91%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 847 Reviews
  • Rating: 4 out of 5 stars

    Very Good True wireless ear buds

    Posted
    HawaiiKaiDiver

    Had a hard time finding true wireless earbuds that I liked so I ended up trying three before I found ones that worked for me. Posting the review for all three in case someone else is interested in all three models. First I started with my wife’s AirPods. They were good but I didn’t like 2 things about them (that I later figured out were not real issues). First they just did not seam very secure in the ears and I wanted to be able to fast forward by touching the earbud vice my phone. So I got the Jabra elite active 65t. Really good functionality and had the features I wanted. Only problem was they actually hurt my ears. Tried different buds (had a lot of different ones to try) but they all made my ear more sore. It was especially painful when pushing the buttons. If it would have had virtual buttons vice actual push buttons it would have been better. So took those back Next i tried the Jlab epic air. I really liked these ones. They fit well would not fall off, easy to pair and buttons worked well. I like how it came with its own charging cable but the box was a little big compared to the other boxes. I would have kept these ones if they would have worked. The problem was the Bluetooth just kept disconnecting randomly for a second or two at a time. And when my phone was in my pocket it was even more frequent. So these went back also. So I tried the apple AirPods again and discovered things I really liked about them. First the only time they really came loose and fell out was when I inadvertently hit them. When eating they would get a little loose but never fall out. However I think this is very depended on your ear because the air buds do not have changeable rubber buds for the ends like all the other ones. For my wife and I they worked great but my son said they were too big for his ears. Second is you can actually change what the double button tap controls. So I was able to set it to track advance so i could jump commercials on news programs. The really nice feature is you can make both left and right buds have the same functions or they can each do something different. For me I liked having them be the same because unlike the other ear buds with the AirPods you could use the left or right by itself and all functions would worked. This is very convenient for long trips and I like being able to hear with my other ear to my surroundings. With a iPhone it was really really easy to pair. With the charger/storage box you can always have one of the buds charging while using one. So you never run out of a charged air bud. The charging case is really small and holds a good charge. Not really sure how many charges you can get but I got several individual charges. One trick i figured out that Apple doesn’t seam to mention is if you have the charging case real close to your iPhone when opening it (like almost touching) you can see the charge on both buds and the case. Overall I am very happy with the AirPods.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Buy refurbished and save money!

    Posted
    Alan
    • My Best Buy® MemberMember

    So I was hesitant about purchasing refurbished Earpods as they were most likely in someone else’s ears. However saving $30 seemed worth it. I simply wiped them down with lysol and they were good as new. The Airpods shipped the same day and arrived four days earlier than expected. They are in great condition and appear to never have been used for more than a day. The microphone and speakers are much better than the apple headphones that come with the phone. They are a very high quality product, I am not a die hard Apple fan but these were a great purchase. They feel secure and I haven’t had any issues with them falling out. I had read some negative reviews about hair being on the Airpods when they were recieved. Unfortunately mine had hair on them as well. After a while I noticed that literally every piece of lint will stick on them and the case, which would be the reason the geek squad could not control every piece of lint that makes their way into the refurbished headphones. I have attached a picture for reference after rubbing them on a cloth. Every fiber will stick to them. Meaning the negative reviews most likely did not actually have human hair on them. The only improvement would be for the geek squad to not completely wrap the Airpods in their giant orange and black stickers and shipping labels. I had to cut open the box there were so many stickers on it.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Do not buy

    Posted
    JessiAnn

    I had a pair of new AirPods that unfortunately I lost. You can’t track them in the case because they are offline so it was a huge blow to my ego and work life lol they were amazing. I found these refurbished ones online and decided to save a couple bucks by getting them instead of a new pair. Big big mistake. They looked fine on the outside. No scratches or anything on the case. AirPods themselves were clean. I was listening to music and it kept randomly pausing. I’d have to take them out of my ear and put them back in to reconnect them. The second day I was talking on the phone for work when all of a sudden it sounded like the person was in a tunnel then their voice got really slow and deep. It sounds almost demonic. Quite scary honestly. This has continued to happen. I’m not sure how in the world these got “geek squad approved” there is something seriously wrong with them. I am returning them, however, when I called I told them that even though it’s a defective item, I wanted to return them at the store so I could still temporarily use them for work. I get hundreds of phone calls a day for work and I need headphones. They said they were out of stock and to call at the end of the month to try and have them hold a new pair for me at the store. I’m hope it works out. I plan on exchanging them for a brand new pair and paying the difference. Totally not worth saving $20 to have a crappy item that doesn’t even work right. So disappointed.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    I have an Android phone and I still got them

    Posted
    PunsMaster
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The Apple AirPods memes have spoken and I was not able to be ostracized for not having them. On a serious topic, these are great. DO they look stupid, yes they do, but they work and they are great for people with an ios device. I personally am not the biggest fan, but it works and it works better than I expected. Highly recommend getting the refurbished ones (ONLY FOR THE PROTECTION PLAN). Yes, they work like new, but the real bonus on top is that if they break, unlike the new ones in which best buy can't help you, with the protection plan, you could upgrade to the new ones coming out soon or get something else. The protection plan is amazing on headphones from best buy, so I would go for these just for the added benefit for being able to get them protected for 2 years from best buy since you cannot do that on the new ones.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great headphones

    Posted
    NilMitra
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    These are the first truly wireless headphones that sound great. The amount of technology built into these little things are amazing and when paired with an iPhone the true potential of the W1 chip is unlocked. It can detect when it’s in ear, if one of the headphones is taken out of the ear it automatically pauses music, putting it back in starts the music up again, you can also use only one at a time if you want and when using one ear piece output is still in stereo, the case and the headphones charge pretty quickly, double tap guesters can be used to perform certain functions like play/pause etc. A few of things to be aware of: these are not for audiophiles although they sound really good and some may find that they don’t stay put in their ears. Also they don’t look very good! Would definitely recommend though.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I like these a lot.

    Posted
    Jack
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I like these a lot. I had a nice Bluetooth earpiece from Plantronics before and it was a good one, but I like these even more. Pros: Good connection and good range. With the battery case they last a long time. Though they don't sound as good as over-the-ear headphones, they have pretty good sound for music. Having them in both ears is great for calls. They also stay in my ears when I'm jogging, which surprised me. Cons: If I am wearing gloves they are difficult to remove from the battery case. Also they only last a few hours when I use them to listen to music, and then they have to go back into the case to charge. It would be nice if they could last all day, but then they'd have to be heavier so it's a good trade-off.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst purchase I've made with Best Buy

    Posted
    mdutra
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I want to start off by saying that not all of my purchases have ended up like this one with Best Buy, but I couldn't help but let everyone know how I feel. When I purchased these Air Pods, I thought I got a really good deal, but when the product arrived, I was blown away by what I saw. The case on the outside was all scratched up and there was actually ear wax in the Air pods. I could not accept this product and I actually ended up returning them to Best Buy and paying extra for a brand new unopened box. I was really disappointed with this purchase from Best Buy.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Sounds Great!

    Posted
    Tyler
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I love my AirPods. They sound great, I work out with them everyday! They fit my ears just right and i have not had an issue with pairing them to my iphone. I love the simple pairing when i open the AirPod Case. The sound is better than I expected from these tiny earbuds. I would definitely recommend this to anyone looking for a great sound experience! The AirPods hold a charge for a very long period of time! After the AirPods die, the case will charge them back to 100% in about 15-20 minutes. I can recharge my AirPods fully about 3 to 4 times.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Sounds decent but won’t seal ear for bass

    Posted
    VerifiedOwner
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have hairy ears which I keep trimmed but theres daily stubs that grow like whiskers (very stiff) and when I try to seat these slick plastic headphones in my ears the stiff bristle ear hairs make them pop right out if I so much as tilt my head to one side or the other. If I press them in hard they have decent bass sound but the second I release them the whisker like ear hairs push them away enough to make them sound tinny. I thought about buying the rubber cover kit to fix the problem but they introduce a new problem, you have to keep removing them just to put them back into the charging case. I found this also to be unacceptable so in the long run I had no other choice then to go back to my wireless buds with the rubber cups that seat deeply into my ear canal and are not affected by my shaved stubby ear hairs. They were therefore returned for these two issues.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Introductory Product

    Posted
    designeightfour
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After using the earbuds that Apple has supplied with several of my most recent phones, I decided it was time to upgrade to the wireless bluetooth option that they recently introduced. By far, the biggest advantage has been the lack of cord. No more untangling from a pocket or worrying about it getting caught in my jacket zipper as I'm trying to play music. Working out with them is also much more convenient. One drawback I've noticed is the relatively short battery life, requiring them to go in the charging case more frequently than I'd hoped, but it's a small nuisance that I'll put up with until the next generation is released with a (hopefully improved battery life, as well as wireless charging case. Until then, I'll happily make do with these.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Refurbished AirPods

    Posted
    AirPods
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Preface: I finally bought a pair of AirPods for myself because I was not sure if I would use them because ear buds do not stay in my ears and I have to reposition them constantly, Review: The AirPods are comfortable but I have the same issue as above however nothing to do with the AirPods. The refurbished AirPods are in mint condition and work perfectly. I ordered online and despite the problems with my fit I have used them with both my iPhone and iPad. I do like the fact that if I take one of the AirPods out, the music or movie pauses until I put them back in. The order was easy and I received them in a timely manner at home.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Apple is apple

    Posted
    ykbl
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The qaulity is good as much as I expected. nothing suprise functions. I've been using this for a month with my mac book and iphone. I was expecting to switch over very somehow magically, but everytime I switch to one device, I have to switch manually. sound quality is same as the earpod, but little heavier than earpod so, not that comfortable for long time wearing them. Also, battery doesn't last that long. about 4 hours if you keep listening them 4 hours from fully charged. also sometime one pair dies first, so you have charge them as a pair anyway. I bought them as used one trying to save some money. I like apple products, but too expensive for me. I would recommend trying to buy something else if you want to save some money with better sound quality. there is nothing special for pairing with apple products.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Go with the original!

    Posted
    EPearce
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    There are plenty of knock-off products on the market, but many of them simply fall short. I bought these for my wife after having bought 2-3 other "true wireless" substitutions. None of the others fit or functioned in a way that inspired her to continue to use them. The fit of the Apple design is perfect for her ears. She can wear them for casual use, running, etc. and they stay put. Others have not worked as well. As for setup, pairing, sound, etc. It was a slam dunk. Apple does that well. The product arrived, and my wife handled setup and use without asking for any assistance. I have not heard any complaints since that day. Enough said.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I brought these airpods as a gift for me because..

    Posted
    Caroline
    • Verified PurchaserVerified Purchase

    This year I wanted to make sure that I gave myself a gift first and since they were a reburnish pair it was much cheaper and I am glad that I did because they are awesome and work well. I paid for insurance just in case and I know that if you misplace one you can use the find iPhone app to find it. I experience this already and was able to locate in on my desk in my office. How cool was that? Plus since I purchased them through and shopping club I also get money this is a win win deal

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Solution

    Posted
    euphscott
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I am a fan. I arrived at this conclusion reluctantly as I had no desire to go without a wire and without plugging in. But 9 months of no headphones on my iPhone 7+ convinced me I needed to do SOMETHING. So, some Christmas gift cards got the price down for me nicely. I gave a refurb set a whirl and I won't look back. They are really quite comfortable. I can go hours with them in my ear. They have pretty nice sound and are easy to turn on with the initial find function (put them in your ears and they locate your phone automatically). I can't be more happy that I was wrong. Once again, Apple designers win me over.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    You have to use them to appreciate them

    Posted
    madeInNY
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I use these so much more than I though I would. They connect seamlessly between my Mac, my Apple TV, and my iPhone. It’s save men much time and affivstion constantly repairing with Bluetooth. They charge so incredibly fast. You can put one in and it mixes both stereo channels into one earbud. And when the battery in the one in your ear get low, just pop the other one in your ear and charge the low one. It get hours of play time in minutes. You can listen 24/7 by swapping ever few hours. They’re fantastic. Even if they don’t sound as good as high end earbuds. They sound good. And all other features make them so well worth the price.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Refurbished is good as new.

    Posted
    Beachbum
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    At first I was hesitant about get a used pair of earbud. But when it comes to apple products, there never seems to be a discount on these. I couldn't justify buying these at $159. When there were many other better sounding earphones out there. But when these became available I thought it would be great. The best part of these are the battery life. I've had other bluetooth head phones but these seem to last me the longest before having to recharge. They fit comfortably for me and have dynamic sound range that allows me to enjoy most genre of music. The only range maybe lacking is the bass range. Other than that I really like them.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Broken out of the box

    Posted
    totosuperdog
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought the refurbished Apple's AirPods thinking it would save me a few bucks for a product that has been repaired and tested to meet the quality standard of brand new AirPods. However, I was disappointed when I found out the left side AirPods is broken out of the box. It made this very loud crackling noise everytime I put it in my left ear. Needless to say, I returned the product to BestBuy and am happy to report the good experience in returning it for a full refund without problem.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    AirPods - Geek Squad Certified Refurbished

    Posted
    jblache
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Not sure what refurbishing involves with Geek Squad but these EarPods were absolutely disgusting! The case was extremely scuffed! One of the EarPods had hair all over it. Both AirPods had ear wax around the ear piece that goes into your ears (See picture). Recommend not buying EarPods that have been refurbished!

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Pretty good

    Posted
    bX11
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was using Dre beatsx . They messed up just out of warranty. Apple couldn’t do nothing . I went I had a head and bought a dress for this pair of the same brand refurbished pair of the same brand but then I decided I’m not going to go through the trouble again so I got the AirPods I was never big on the design but they really work great with the phone my only complaint is you have to set up each side for a specific command for each AirPod otherwise set each side for Siri and use it to do everything he needs to do . Bought it refurbished so it wasn’t too bad of a deal

    I would recommend this to a friend