Customer Ratings & Reviews

The computer was I great condition only thing was a slight scratch on the top but not notice and work just as new.

My wife loves it, was skeptical but it looks and performs as if its new.

Great Purchase, works brand like it was brand new.

Amazing quality. Like brand new. You wouldn’t even know it was refurbished in perfect condition

very nice and clean look...user friendly love the touch feature makes signing in easier...only complaint the battery life

Congratulations Best Buy, wonderful! I recommend nice

As an open box. The laptop works very well. Just a few nicks but it works perfectly. It’s light, the quality has great clarity, sound is crisp, very easy to manuever

I'm very please with my Mcbook pro. It looks completely new, I'm using it for work and I'm very satisfied

This was an incredible deal! This refurbished Mac Book Pro runs like new for a fraction of its original cost!

I love it! The refurbished one looks brand new. Works perfectly

Works great. Nothing wrong. Would buy again. Great computer!

Incredible machine. Great value. Computer arrived quick and was in mint condition

This is my first Mac and I love how seamless it functions with all my other apple products! Got a great deal buying a refurbished one, but the camera is having a lot of issues.

My son love his laptop and the different things that it allows him to do. This laptop will be helpful when he goes to college.

It works, and was good price, though. I couldn't find any info on what the damage was prior to purchasing the computer.

I am very satisfied with the work of the laptop. I have not had any problems during use. Recommended.

Ugh, where do I even begin with the absolute nightmare that is Best Buy's "Geek Squad" and their shady refurbished practices? Let me tell you, steer clear unless you enjoy throwing your money and precious time down the drain. I purchased what I thought was a "certified refurbished" laptop from them a few months ago, trusting their reputation (clearly a mistake on my part). Fast forward a few weeks, and the thing starts acting wonky – freezing, crashing, the whole nine yards. So, I dutifully book an appointment with the Geek Squad, which involved driving for hours because the nearest available slot was miles away. Strike one: wasted time and gas. I finally get to the store, lug the problematic laptop in, and explain the issues. They take it in, and after what felt like an eternity, I get a call saying I somehow damaged the laptop and that it would cost me another five hundred dollars to fix it! Are you kidding me?! I treated that laptop like it was made of glass. There was absolutely no damage on my end. It's infuriating to be falsely accused like that, especially when I suspect they pawned off a lemon on me in the first place. It just adds insult to injury, doesn't it? To think, after being a loyal card member for over two decades – all that money spent, those extended warranties they always push, the accessories you probably never even opened – and this is how they treat you. It's like they see loyalty as an opportunity to take advantage, knowing you're more likely to trust them. So, there I was, stuck between a rock and a hard place. They wouldn't honor any kind of warranty on their so-called "refurbished" product, and they were essentially holding my laptop hostage unless I coughed up an exorbitant amount of money for repairs I didn't cause. Another wasted trip back to the store, more wasted time arguing with people who clearly couldn't care less about customer satisfaction. And you're absolutely right to bring up those other reviews. It's not just a one-off incident; it sounds like a pattern. The fact that other customers are reporting the exact same issue with the screen failing and then being blamed for it is incredibly damning. It points to a systemic problem with their refurbished products and a complete lack of accountability. They're clearly selling faulty merchandise and then trying to squeeze even more money out of unsuspecting customers by pinning the damage on them. It makes you wonder how many others have been through this same frustrating and expensive ordeal. It's not just about the money either; it's the principle of it. You trusted them, you invested in their products and services, and they repay your loyalty with accusations and a hefty repair bill for something that was likely their fault from the start. It's a slap in the face, frankly. This whole experience has been a colossal waste of time, money, and energy. Best Buy's business practice of selling questionable refurbished goods, refusing to stand by them, and then shamelessly blaming the customer is utterly unacceptable. Do yourself a favor and take your business elsewhere. You'll save yourself a massive headache and a significant chunk of your hard-earned cash. Consider this my loudest possible warning: AVOID BEST BUY FOR REFURBISHED GOODS AT ALL COSTS! Twenty years of being a card member, and for what? Absolutely nothing but aggravation and a broken laptop they refuse to take responsibility for.

I am very satisfied with my new Mac book. Never have I had a MacBook. Love the features and everything it does. G

Product was good for about 2 weeks then the windows started blinking.

The product has a bad battery and the "Geek" squad won't repair/replace the battery, saying they are prohibited from open the laptop. This essentially negates the usefulness of the laptop and the $175 per annum fee we paid for protection and tech support.