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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 372 reviews

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  • Battery Life

    Rating 3.8 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers value the camera quality, screen size, and ease of use of this product, with many praising its improved design and lightweight feel. However, some users expressed concerns regarding battery life and reception issues. Positive feedback also highlighted the reliable Touch ID functionality and ample storage. A few customers suggested improvements to the software and Siri features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 372 reviews
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    The Best Gets Better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new iPhone is faster than the iPhone 4s that I had before. The programs start quicker, the camera is ready faster and the mapping program has your location quicker. When you're out and need to look something up, there is no waiting.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    camera is far better than the iphone4 and battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from the iphone 4 and am very happy. This one is much faster and I love the camera.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Another fine Apple product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First of all the transaction was smooth as silk. I ordered this phone online and it was ready for pickup at my local best buy within hours. Transaction at the store took less than 5 minutes and was seamless. It's an Apple iPhone 5s, what more is there to say. The new look grey back of the phone looks terrific. The A7 processor is lightning fast. Video records in slo-mo. I highly recommend this phone!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Iphone 5S - Grey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, the Iphone 5S does not disappoint. The new operating system and faster processor are the best things about the phone for me. I had an Iphone 4S previously. I also like the fact that the Iphone seems to hold its value and have a much higher trade in value when it does come time to upgrade. That is a huge bonus!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Not a good phone but a good personal device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good screen size. I don't need to watch videos on this unit, I have other and larger units for that. Battery life is the biggest negative. I have to charge every day.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    iPhone 5s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big improvements from iPhone 4s. Lighter, but not fragile feeling. Great camera

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Iphone 5s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am extremely satisfied with both the iphone 5s and io7. I am a heavy user app user due to work. I often attend online meetings while on calls, review emails, docs, etc. and the difference in speed is amazing from the 5. Couple this with great service and support from Best Buy and it's an all around winner!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Best smartphone on the market!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best iPhone yet. Very fast. Screen size is perfect, not too big, and not too small. Glad I purchased the 32 gigabyte capacity. My computer network was down a few days ago, and I conducted all my business on this phone, including downloading and reviewing large files, making calls and scheduling meetings. It is both elegant and a work horse. I could not be happier with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Best Phone There Is

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The most important thing to me in a smart phone is the camera and the IPhone 5s has the best. I use it daily and am constantly surprised at how good the photos are, even in low light. It's an Apple product, so you know what you are getting, it may be locked down but it is easy to use and reliable. There are days when I do not even open my computer because the IPhone is so capable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera and remarkable speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple has made another great phone. It isn't an evolutionary change but the changes made vs last years model where nice. I'd recommend the phone as well as buying it from Best Buy. I had my phone 10 minutes after it was first on sale. My friend went to a carrier store and waited for 8 hours.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    2nd IPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the slim sleek lines of this phone. The fast speed is a big plu

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Extremely pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy. Great picture, multi tasking, fast. I recommend

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Anyone can use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using a iPhone since day one. It is the best for almost anyone, my 3yr old can use this phone with a little help. Apple has done it again, the only they still lack on is battery life. In my field of work I need as much as battery life I can get. But overall a great phone. Also Best Buy has great deals on iPhone sometimes.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Best iPhone yet.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best iPhone yet. Fast and excellent camera.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Replaced my iPhone 4s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a slimmer model than previous models, even with a protective cover - a plus for women when carrying in their pant pockets. It was easy to back up the old phone and download to the new phone. Price was a good deal offered by Best Buy, plus you get 5% points back (if you choose), so it's a win win situation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love my phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love not just the quality of my iPhone, but the design. It is clean, elegant, light. Every release of the iPhone surprises me. Always something new. It fits to a masculine taste and/ or feminine taste. iPhone came to stay in the market.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Satisfied to the max...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to have the iPhone 4 and upgraded to the 5s because I moved to NYC and I felt like I needed something more up to date and faster . I am so satisfied with this phone. I love my phone. I'm not sure how I have been able to survive without Siri for so long. I talk to her even when I'm bored.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Takes some getting used to.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Moving to the smartphone technology took some time. It's been a month and I'm happy with the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size

    Rated 4 out of 5 stars

    Solid phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressed after upgrading from a 4s. Stable phone, good screen size, and speeds are much faster.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love my iPhone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best buy is the best place to purchase the iPhone! you can even trade in your old phone!

    I would recommend this to a friend
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