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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 631 reviews

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Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers frequently mention the superior camera quality and larger screen size as significant advantages. The ease of use and lightweight design also receive positive feedback, while some users express concerns about battery life. A few customers also noted issues with the operating system and reception.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 631 reviews
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Love the lightness of the phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I updated a month ago from a 16gb iPhone 4S to a 32gb iPhone 5S. I am enjoying the phone, but probably wouldn't have purchased it had I not had a $50 off coupon and it being on sale for $50 off regular price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Little apprehensive about upgrading previous iPhone; however, Best Buy agents made it so very easy. Like it's light weight and all the new functions to include camera. I would recommend this iPhone to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing phone. Its light weight very responsive and works great on the verizon network. If you are an apple person it is easy to use and setup. It syncs with my macbook pro and ipad mini seamlessly.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Love the new features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This new phone is much faster than my iPhone4. I especially like the fingerprint feature which allows me to turn it on without needing to enter my password.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Nice Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this phone. Upgraded from an iPhone 4s. The camera works very well in low light scenarios. The biometric sensor is nice for authentication.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    I love the finger scanner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went from an I phone 4 to this I phone 5 s. I'm in love with this phone it has so many features that I love. Siri is awesome and easy to use. The finger scan makes it easy to get into the phone quickly , the camera is much better than the other I phone and my battery lasts for a good amount of time. The gold color is beautiful. I recommend this phone to anyone

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great design, strong materials, os is smooth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great design, strong materials, iOS 7 is similar to android in many ways but not nearly as customizable. The phone works as it is supposed to. Call quality is crystal clear, battery life is great, display is beautiful but not the best out there. Bottom line is the phone can compete with other top notch devices in terms of internals, screen size is too small for most, but it is perfect for me; but the difference between this phone and other phones in my opinion is the way it feels in your hands. It feels like it was carefully crafted and made with only the best materials.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 5S is a great phone for someone looking to upgrade or someone looking to switch to iPhone. The only negatives are the speakers aren't that great but most cell phones have bad speakers in them anyways.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    I love this phone, so glad I got it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this is a terrific phone! The only drawbacks with an iPhone is that you have to dig into the settings to reset some of the automatic updates, otherwise it will drain your battery pretty quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Excellent Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and intuative technology, finger print scaner, IOS 7, new A7 Chip, Apple eco system, great call quality, perfect size for in pocket storage.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love Apple iPhone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera takes fabulous pictures! I really like the fingerprint ID to unlock my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Upgraded from an iphone4. Wow! What a difference!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speed of the new processors are amazing. The added fingerprint security feature is a nice touch, I use it everyday. Very pleased with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    yet another great iphone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great phone, love all the new features! Camera is awesome love the zoom in video! Grandkids love the slow motion! Loads of fun for that!

    I would recommend this to a friend
  • Cons mentioned:
    Operating system

    Rated 5 out of 5 stars

    Phone is good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything about is phone is good. Glitch in operating system that only some of downloaded music plays. That is irritating. Otherwise, love it.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love the iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the iPhone and with the iPhone 5s it's just greatly improved!! It's easy to use. The picture quality beats the Samsung s4 hands down!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Love my second iPhone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone works great its faster lighter and has a bigger screen than the 4s. I have never really been an android fan but IOS is great for its stability and their devices are just gorgeous.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Awesome Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just keeps getting better and better. Second IPhone I have owned and it works like a dream. The bigger screen, more capacity and options fit my needs perfectly. I would not buy another brand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iPhone is excellent and I recommend it to anyone debating purchasing it or not. I switched over from the Samsung S4 and have no regrets doing so. The android was nice in term of capabilities for customization, but the iPhone 5S is much more fun and easy to use. I had a compatibility issue with my car USB function when using the Samsung S4, but when I switched to the iPhone it worked perfectly! I also find the iPhone 5S more eye appealing as well. My only gripe is that the screen is a little flimsy compared to a majority of the Android phones, so I definitely recommend a case for it. Overall, it was a great purchase and I highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    I Love the new iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera is much better than previous versions with cool new features. Glad to finally have 4G. What can you really say, its an iPhone!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best phone on the market

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 3rd smart phone I've owned,the best by far.last 2 androids always crashed had to remove battery at least once a day. Apple is clean and now with why have anything else..

    I would recommend this to a friend