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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 312 reviews

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Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers frequently mention the superior camera quality and larger screen size as significant advantages. The ease of use and lightweight design also receive positive feedback, while some users express concerns about battery life. A few customers also noted issues with the operating system and reception.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-312 of 312 reviews
  • Pros mentioned:
    Processor speed

    Rated 3 out of 5 stars

    Better than previous model

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice upgrade. Better and faster than previous model.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

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    I would recommend this to a friend
  • Rated 1 out of 5 stars

    NO SIM CARD?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just after 2 days, the SIM Card started to fail. unbelievable! Hopefully, Best Buy will not give me the run around when I finally take it in for them to look at.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Gotta love Verizon for the call quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the iPhone what else can you say!!! They will fix the bugs and it will be a great addition to the line. Like the fingerprint scan.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    So happy I made the switch

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been in the android camp since my first Droid 2. Since then I have owned 3 different android phones from differnt companies (HTC, Motorola, and Samsung). I have lived through the constant annoyances of haveing to take apart the phone in order to take the battery out to reset it........constantly. Had the probalem with EVERY android phone with HTC being the absolute worst of the bunch. I also had to do deal with viruses from various apps I downloaded. My list of gripes go on and on. Any real android user if honest with themselvs will tell you the same. I kept telling myself it was worth it, that there was way more I could do with it and I always looked as Apple users like there were a bunch of weirdos standing in line to get a phone.......a phone of all things, I mean it was substandard to what I had .........right. If I only knew what a know now, I would have jumped ship a loooooong time ago (Still didn't stand in line though). First of all the sheer beauty of this device is stunning. Its light, thin, and just feels like a well pu together phone. It really is a shame to have to put it in a case though, but I'm not stupid it has to be done. The set up with insainly easy to do and I did it myself. It was intuative and I it almost felt like I have been using iphones forever. The screen is amazing. The color and detail of the pictures that I have taken with it our better than any other phone I have had. Even pictures downloaded from my HTC Resound look better that they did on that phone. The fingerprint scanner works like a charm. As you use the phone more and more to do things is asks you if you want to use the scanner to serve as a password, which is great when making purchases at the App store and Itunes, its all just a finger print away. This is by far my favorite feature so far. Just looking at all things I can get in the app store, and I can see just how much these phones can really do. Call quality is awsome. Its crystal clear and I have had no dropped calls. Also I am receiving ALL of my calls unlike android phones which routenly missed calls and when I say miss I mean like the call was never made. The only thing that might be construed as not the greatest is the battery life. Its getts me through the day, but thats about it. But it is still way better than andoid phone which would get me through half the day. You will not go wrong with this phone. If you are contemplating between another android phone........DON'T. Make the jump you will be glad you did. Other iphone users, time to upgrade you will love it.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great Upgrade

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from the iPhone 4s because I needed more memory. There was nothing wrong with my 16gb 4s, but going up to the 32gb 5s was a great choice. The upgrade changes are subtle for me since I don't really do anything complicated with smart phones. Features I find great about the phone are the bluetooth link up to wireless speakers in my home, the automatic wireless network connection to my home router, and battery life is decent. One great improvement I really like is the higher quality camera on the front. It works great for taking group photos when no one is around to take one for you or if you don't want anyone using your phone. Generally, I use my iPhone 5s for email, keeping notes, appointment date reminders, social networking and occasional sport news tracking. I've never used the face-to-face option, but my fellow iPhone users say it works great. All in all, I am very satisfied with this phone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    As close to Perfect as can be!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this iphone, it's my first smartphone ever and so the fact that it was so easy to use was just too cool.i use it for work, school, and fun. The fact that it keeps everything together in one place is the best. i love using the calendar, calculator, siri ect. P.S. Take advantage of the camera! if it's one thing that you'll love it's the camera.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Best smartphone on the market

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been an iphone user since the 3G model. After having my 4S for 2 years I thought I might give the Samsung Galaxy S4 a try. I didn't even keep that phone a week. While it had a few nice features (removable memory, big screen), it felt cheap (made of plastic) and the android operating system just isn't as good as ios. Apple's products IMHO are far superior in build quality, style, and usability. The fingerprint sensor works great and you can now avoid putting in a passcode every time you want to use your phone.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Still the best smartphone on the market

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I have this phone, but it got soaked. I miss it so much right now. The performance spoiled me, as did the quality. Out of all of the 5S models, however, I'd say that the 32GB hits the sweet spot - plenty of storage for apps, music, photos, and video. Apple got this phone completely right. The only thing that sucks about it is that water will kill it. However, water can kill even the most rugged of phones when given enough time (I'm looking at you, G'Zone handsets and Galaxy S5 Active).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the color and the touch ID is so fast and easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade from my I phone 4

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been an I phone user for years and have been very satisfied. I was long over due for an upgrade but was kind of waiting it out for the right phone. The I phone 5 s came out and decided this is the one. Very easy to transfer data from one phone to the other. I am very satisfied and would definitely recommend this phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Iphone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had it for a year and definitely a great upgrade for me.

    I would recommend this to a friend
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