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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 631 reviews

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Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers frequently mention the superior camera quality and larger screen size as significant advantages. The ease of use and lightweight design also receive positive feedback, while some users express concerns about battery life. A few customers also noted issues with the operating system and reception.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 631 reviews
  • Pros mentioned:
    Screen size
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    I'm very happy with the phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm happy with the phone I purchased. The size is great. Wish the battery life was better The screen is very sensitive Love the style and color.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Exactly the phone I wanted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iPhone 5s is exactly the phone I wanted. 32 GB of memory and the right size. I don't want to carry a tablet sized phone in my pocket.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Dedicated iPhone user

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although the iPhone 5S has fewer noticeable new features from the previous phone I had, the iPhone 4, it is much faster. I really like the look of the new operating system. Would love Apple to have an app for how to use the iPhone. It would be great for beginners or those who want to learn tricks/shortcuts or to identify how to use new features.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Storage

    Rated 5 out of 5 stars

    much faster than my old phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone 5 is much faster than my old iPhone 4 even with the same 32g it seems to hold more apps, music and photos. Best Buy employee did a great job putting the screen protector on too.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size

    Rated 5 out of 5 stars

    Love the new phone. Great upgrade from my 4s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'd recommend the phone. Apple did a good job. The larger screen is nice but I really like the new processor and the speed. Great phone.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Typical Iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a typical iphone and can do everything the others do but it is faster and more clear. The call and sound quality is good but again the battery life is short and i don't like not having a spare to put in. It's not always convenient to find an outlet.

    I would recommend this to a friend
  • Cons mentioned:
    Operating system

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad I was able to upgrade from the 4s. Got more memory since I kept running out with the 16gb and couldn't update my operating system.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    This Iphone is a phone too?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone. It's faster and more functional than previous versions. The camera is great and the battery life seems to last longer. Overall functionality is better.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Great camera!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone - just love it! Always loved iPhone but this new one is great! The camera is awesome and the phone is super fast.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    iPhone 5S - Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had upgraded from the iPhone 5 to the iPhone 5S. The main reason was for the improved camera. I have really enjoyed the still photos it takes in multiple lighting conditions. More than that, the video it takes is wonderful. I have especially found the slow motion to be entertaining and useful. The usefulness comes in when I'm trying to explain to my kids what they look like when performing a particular karate/gymnastics move. This has helped in their ability to correct errors on the spot.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    awesome phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Loved that it was easy to switch over to. Easy learn and continue to learn on. Love how light it is.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Excellent iPhone with a fast processor & camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've bought an iPhone 5s in Gold w/ Verizon from Beet Buy. I've traded my iPhone 5 and first I thought it will be the same phone but it's not. The A7 processor is a lot faster and the fingerprint reader is an smart innovation from Apple, which is easy to use. I always purchase my new gadgets from Best Buy because the staff is very knowledgeable and helpful. Anyone who needs help with new products at this location, please see LOGAN(manager) he seems to be very helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you use iTunes it just makes sense. Fast. Easy to Use. Right amount of memory for extensive music library.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Love the larger screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is great,glad they enlarged the screen. What I don't like is the battery life is not as good as my previous iPhone 4g. I thought that would be something they would improve to be better not worse.. Best buy made it easy to purchase & down load all my stuff from the old phone.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great Design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhohe shows itself as social status product with sophisticated design and easy setting up. However, the price is too high to the quality offered and the weak battery.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Love the phone....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very responsive. Great pictures. Hard to use the screen touch if it is near the edge of the screen.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Great upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid upgrade, quality phone with well implemented improvements. Great retina screen, camera, and it is very fast. Also Touch ID is cool concept!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Nothing is better than upgrading to a new iPhone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from the iPhone 4 and absolutely love this new phone! Better processor, camera and more available storage space. Love Apple products!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the upgrade it has a beautiful screen and I like the extra vertical screen real estate from the 4s. it is fast and works well for me.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Faster than 4s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good upgrade for speed from a 4s. Slim lightweight.

    I would recommend this to a friend