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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 631 reviews

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Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers frequently mention the superior camera quality and larger screen size as significant advantages. The ease of use and lightweight design also receive positive feedback, while some users express concerns about battery life. A few customers also noted issues with the operating system and reception.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 631 reviews
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my iPhone. Haven't had any problems with it and look forward to upgrading to a new one in the future!

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Awesome smart phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went from a 16g to 32g because I have a lot of music I play. Need more storage. I also went with the iPhone 5s because it is comparable with my hearing aids. Now I can control my hearing aids with the phone, which is a awesome up grade for me!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another great Apple product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first iPhone for personal use, I have an iPhone 4 for work that I simply love. I upgraded from a Droid Razor, I chose that phone two years ago as I could not get an iPhone, (Verizon). I liked my Razor but it just wasn't an iPhone I was using my work phone more for my personal use and my Razor for work, (sending files things like that). Well the time finally has come and the 5S is a marked improvement over my 4. The fingerprint id function, while I thought was kind of silly is actually one of my favorite features. The nay sayers talk about how Apple has fallen behind and Droid phones are the way to go, I completely disagree. While neither system is perfect for me the iPhone is as good as it gets.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great smartphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd iPhone and I am hooked. I did not have Siri on my last and I love having Siri now. I also uprgraded to the 32gb so that I can hold all of my music and as many shopping apps as I would like. Both of my kids will be ready for upgrades this summer and we plan on getting each of them the iPhone 5s.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is easy to use and easy to set up. There are great apps such as ibooks, podcasts, iheartradio, that make my device so much more than a phone. The only negative is that using the head phones, or a head set makes hearing and being heard much better than using the device as a traditional phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loved it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this phone for 2 years before trading up, and I loved it. Worked great, great apple product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really loved my 5s. I just wish it was more valuable to receive the trade in value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Exactly as advertised. Would stick with apple products in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Phone at a great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I newest iPhone is very user friendly, like the others, doing just about anything you would naturally think or want to do as simply as possible. It has many new great features that make the transition seamless.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    Good phone after some startup glitches

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this after my daughter's 4 got stolen. Shifted my wife's 5 to daughter and got this for my wife. Thus far she really likes it other than the issues we had initially with a bad SIM card. Not crazy about the colors, but it was the only 32 Gb version in stock that day. Biometrics are a nice convenience and the processor is much faster than previous models.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Intuitive and easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third iPHONE and each upgrade gets a bit better than the last. Other phones try to imitate the iPHONE, but they are not as easy or intuitive. My 70 year old mother used right out or the box with little or no help. My only request is that the next phone have a slightly bigger phone option. Other brands figured this out already and iPHONE is losing customers, especially from men because the keyboards are too small and they have to retype something several times. Other than that, I am a customer for life. Love Apple and they have a great reputation for standing behind their products. Gotta love that!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This phone has been everything I expected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with this new phone. It is a step up from my 4S and out performs it.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    On paper, Galaxy. In hand, Iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have sat down and compared the Samsung Galaxy and the IPhone, and on paper the Galaxy wins hands down. But, in my hand the IPhone is the clear winner, simple and intuitive to operate. My biggest complaints with it are so-so battery life and the inability to add a memory card. Should it really cost an additional $100 just to increase memory from 16gb to 32gb?

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 4 out of 5 stars

    Excellent phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great size that fits well in pocket and your hand with easy to use features.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    New 5S is much faster than 4S, easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i like the larger storage especially for my music. The speed is much faster than 4S. I love the clarity of the sound and camera use. Love my new 5S phone, glad I got such a great price during a great sale by Best Buy. Very pleased with all my Apple devices.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great all around smartphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After several android phones, I decided to give iOS a try. The phone has been great for me, battery life is fine, calls are clear, and everything is lightning fast. I was concerned about screen size coming from a larger phone, but I honestly don't miss it.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Best Phone on the market

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone, albeit expensive. Not always easy with one hand. Camera is excellent but does not always take great pictures - you need to know what you are doing to make the photos come out great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 5c is a good reliable phone that does everything it is supposed to

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Bye Sweet Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone and a complete upgrade from my iPhone $ I previously had.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 4 out of 5 stars

    camera as good as my regular camera, easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the size and ease of use. Easy to download into my MacBook Pro. Would get the IPhone again.

    I would recommend this to a friend