Customer Ratings & Reviews

I got a unlocked Iphone 6 open box item last week from Schaumburg best buy store. The battery was totally dead and i came home charged the battery and booted up the phone to realize that the phone had a passcode lock. I took the phone to the best buy store and they told me that the imei code on the box and the one on the phone does not match. and they would not help me with it. How would i possibly know to check and match the imei on the box and the phone when i am buying the phone. The store manager Aaron Adams (Store 305) told the that he could not do anything about it and asked me to either bring the phone that matches the imei code on the box or talk to apple. Where should I go and get that phone from? .It sounded so ridiculous. I spoke to apple support. They told me that both the imei number phones had the purchase date of April 3rd and the date I got the phone was april 15th which does not match either and they asked to talk to another best buy store. I took the phone to another best buy store and they said they cant do anything about it and asked me to talk to the best buy corporate office. I called up the corporate office and they routed me back to the best buy store i got the phone from. This thing has been going in loop for the last 1 week. I went to the police station to check if there was a complaint registered for a lost phone for the imei number on the phone and i was told there was no complaint registered. The store manager argues that there was no way, they would have got the wrong phone in the box which was the only possible explanation in this case because it is an open box item and that was the only logical explanation for this. He would not even check their inventory for the other imei number. He said they would never make such a mistake and he was not going to check his inventory for this. Why cant they check their inventory? It makes me really suspicious. They sold me an Iphone that cant use and end of day they are blaming me for their mistake. This is by far the worst customer service I have ever encountered. Can some one please explain why wouldnt the store manager Aaron Adams (Store 305) wouldnt check their inventory for both the imei number, which makes me really suspicious. Can someone from best buy team please respond ???

Great phone so far, nice upgrade from the 4s. Camera is outstanding. Size of the phone and weight is great. Love all the extra storage. Only one complaint this far: right after purchase, a vertical blue bar started scanning the screen, apps would not work while it was bouncing across the screen, phone also would not auto lock or lock when the lock button was pressed. The phone then would die immediately while this blue bar was present. I researched the issue online and decided to reset it (which inconvenienced me because I had already filled my iCloud storage) and had taken many new pictures with the new phone so I had to transfer everything to my computer first. I did a factory reset and now it works fine. Hopefully it stays that way. I definitely wasn't expecting to have issues with it so soon after purchase. But it's working as of now.

I decided to upgrade after my old IPhone decided to stop working on me. I am enjoying this new phone. It is a little bigger that the last, and a little lighter as well. Nice color and screen, the finger touch to unlock is great, and the camera takes great pictures. I would recommend for anyone upgrading an IPhone.

Great phone, love the larger screen. Camera is top notch, battery will make it through the day. If you are a heavy user may need to charge more than once a day. Super fast, love the feel in hand.

I still had my iPhone 4s and have been waiting a long time for the iPhone 6 to come out. To me, the 5 wasn't enough of an upgrade over what I already had, so I have been waiting a long time for the 6 to come out. For me, the wait has been totally worth it. I love the bigger screen, bigger text buttons, better quality of photos and I love the new design. I never understand the point of using glass to make a phone out of, as my 4s back glass was shattered into about a million pieces, though still functional. But I think the new material will hold up better and the phone just looks nice! Sleek and thin. I went with the 64gb option because I keep a LOT of music on my phone. I'm not really sure what the logic was in getting rid of the 32gb option, but I would have needed more than that anyway. I waited a long time for this upgrade, and to me the wait was well worth it.

I previously owned an 32GB Iphone 4s...So, after 2-1/2 yrs, i upgraded and based upon the features and apps I already owned, it came down to the choice of the Iphone6 or 6 plus. I decided on the Iphone 6 instead of the plus for 2 reasons. The first was that I didn't really need a screen as large as the 6 plus, as this screen was already bigger than the 4s, fit nicely in my hand and the extra cost for the 6 plus was not worth it to me. I also chose to go to the 64GB as I found I was using up the space on my old phone with with photos and videos. I have owned both Droid and Iphones and both are good; but to be able to just move to a new phone on the same OS made it simple

I bought this for my wife as an anniversary gift and she couldn't be happier. This was an upgrade from her out dated iphone 4. The iPhone 6 is sleek and beautiful in appearance. It is also very quick as far as opening apps and the user interface is super easy to adapt to. Overall a 10 out of 10.

Very happy with the battery life and ease of use. Upgraded to have more memory which I have not come even close to using up. The only down side was the customer service I received when I went to the store to activate the phone. They were not interested in helping and told me to just follow the directions that came with the phone. I had gone there to buy another phone and add a line. Lack f help cost them the sale because I went to the Verizon store.

I exchanged a 4S for the 6. After migrating from Black Berry to Android to iPhone I had finally found a phone I really enjoyed using. The 6 comes loaded with features that I quickly employed. I'm a heavy user of apps especially photography and social media. The new hardware and iOS 8 provide a win win situation. The apps run quicker and battery life is markedly longer than the 4S. Bluetooth range appears to be longer than the 4S. The quality of the camera, as well as the options and features, makes this more than a phone for me. It has become part of my camera gear as well. The size of the iPhone 6 initially concerned me but it turned out to be a non-issue. I would without hesitation recommend the iPhone 6.

We recently purchased the iPhone 6 for my mom. She's loving the upgrade from her iPhone 5. Loves the bigger screen, improved camera and Touch ID.

I needed to replace an old iPhone 4, but was hesitant because of the sheer size of the iPhone 6, but I was wrong. It is perfect, much better readability, and easier it type. I also find the camera much sharper. Cons: Transferring the data from my old iPhone required some skills, I did not have my old phone when I bought de iPhone 6, and when realized it was not going to be an easy task, went to an Apple Store and they refused to do it because the the phone was not purchased at their stores. Not nice! Take precautions. Living abroad, I did not need a contract in the U.S. So had to buy an unlocked version that ended up being extremely expensive.

I moved from a IPhone 5 to the 6 as soon as Verizon allowed. I like the larger screen and the slightly thinner phone. Have not been wowed by much of anything else. Yes it's faster. Yes the thumb reader is fine, but I have not seen the significant improvement that i saw in earlier upgrades.

Perfect size, runs extremely fast, great apps, battery life improved from previous model, great improvements from previous model.

Awesome Phone. Bigger screen and faster. Camera is great. Easy to use as all Iphones are

No problems with the IPhone 6. It has a big screen which I like. It is easy to use. Camera is great. Works as promised for me.

If you love taking great quality, high-res photos with your phone, you can't go wrong with an iPhone 6. It's also a fab phone. 64gb provides ample storage and lets you download all those fun apps you've wanted to try. The bigger screen is easy on the eyes. So easy AND fun to use. Wouldn't have anything but an Apple.

If you're a iPhone user, this phone is obviously similar to the older generations. The camera is better and the "live" photo is kind of a neat feature as it shows a brief moment of live action before and after the photo was taken. The 3D touch tap to view function is also a nice upgrade. It seems to use the battery more quickly than my previous 5S, but I'm no surprised given the faster processor. I just make sure to close down apps that I'm not actively using

The new iPhone 6 is absolutely amazing! Would highly recommend this to any new smartphone shopper. Thin, light, and extremely fast!!! The camera blows away my iPhone 5 in color and clarity...no comparison. The new screen size is bigger but no too big to become cumbersome or awkward. Best phone I've ever had!

Much better than the IPhone 5S. Sharp screen resolution, great camera, better battery life. Best IPhone yet.

I'm a long time Android phone owner and got tired of my phones being slow and almost unusable after only 18 months of ownership. I decided to make the iPhone switch to see if things improve. So far so good. The iPhone 6 is fast and responsive. The touch screen works better than any phone I've previously owned. The resolution is great, but colors are not as vibrant as previous phones. It takes superb photos. I have had to reboot the phone a few times to fix problems with frozen apps and network signal loss but It's only been two or three times in the 2 months I've owned it. It's not perfect, but so far it's been worth the switch. Time will tell if it continues to perform for the length of my contract and beyond.