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Customer Ratings & Reviews

Apple - iPhone X with 64GB Memory Cell Phone (Unlocked) - Space Gray-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 154 reviews

94%
would recommend to a friend

Expert rating

Rating 4.5 out of 5 stars with 49 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 154 Reviews
  • Rating: 1 out of 5 stars

    Waste of $1000

    Posted
    Amanda
    • My Best Buy® MemberMember

    My husband bought this phone from the AT&T in BestBuy December 2017. He paid for it in full. He also purchased a UAG case and a Zagg screen protector that day too. It has been 13 months (just out of warranty) and the phone is now strobing on and off with a green screen. After googling this green strobing screen we found it is a common problem with the iPhone X. My husband drove over 50 miles to take it back to Best Buy to see if they could fix this glitch in the screen. He was told for $300 they could repair it. Decided maybe Apple would be able to help since this is some kind of problem with their hardware as this phone has always had a protective case and screen protector, has not has any damage from a drop nor has it ever had any water on it. The phone under the case looks brand new. Not one scratch. Apple informed us it will cost around $548 for them to fix. We paid $1000 for this phone less that a year and a half ago. It should last much longer than that! This is a defective phone that will glitch out shortly after the warranty expires. Best Buy and Apple do not care. Do not buy the new IPhones. They don’t last like the older models did. Apple should be replacing these glitchy phones at no extra cost to the customer since it is no fault of the customer.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Works Great, Fast, ECT

    Posted
    Carson
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This phone is the golden phone!! I love it! It works so good it never locks up, I have GREAT battery life. The IPhone X has a battery life of 10 hrs I think and who is going to use there phone more than 10 hours. Rather than the XS or XS Max there is more battery life for them two but I am never on my phone for 10 hours a day! The IPhone X has a A11 Chip and XS and XS max has a A12 but there is no noticeable difference between them on a daily basis your not going to recognize it. I love my iPhone X and you should get one! Also my Best Buy sales person rocks shout out to her!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    First Time User - Not Impressed

    Posted
    AMD1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I understand that switching from Android to iPhone can take some getting use to but, I wasn't aware that there would be annoying inconveniences. It was difficult establishing an "Apple ID" (because of it's confusing codes), which is required to download apps. The tech-support representative didn't even know how. I finally figured it out after by myself after tirelessly switching back and forth trying the different codes. The worst thing about this phone is that if you don't leave the phone unlocked it will timeout and close text messages and forms that you are filling out. I'm a slow texter, and it was a headache continuously having to retext long messages, and filling out the Apple ID application. I'm sincerely considering returning the phone and getting the Samsung s9+.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Really Really Good Phone

    Posted
    JEDA
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was torn between purchasing an iPhone 8 and iPhone X. I’m so glad I chose the X because I love the screen size. The phone works flawlessly and no home button is a nice feature. The person at the other end of a phone call sounds crisp and clear. It’s quite an improvement from my old phone. For various reasons I switched from an Android to an iPhone and by the end of the 2nd day, I was already familiar with the Apple system. This phone made the transition simple. This is an unlocked phone and so far everything is going well.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Check for the Pin

    Posted
    AkiK
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So I bought an unlocked phone by paying the full price. The phone did not have a pin to open the sim slot. And when I started it, it was receiving network which an unlocked phone shouldn't have. Took it to the store next day and the phone is unlocked but it had a sim card in it which was taken out by the associate for me. The phone works fine, but I don't have a pin to change the sim in future. Will have to use a paperclip, I guess.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Bought a unlock iPhone X

    Posted
    Apple
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I love Best Buy but sometimes they have false advertising ads. I bought a new iPhone and the ad had “buy an iPhone get 3 months of Apple Music” but I never got that 3 month trial. I tried contacting bestbuy but after talking to several people they told me it was for new Apple customers but the ad didn’t say new customers. So that’s why I gave them 4 stars instead of 5.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Product was internally tampered.

    Posted
    Kritika
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought an iphone X. When I received it, I was unable to set up its Face ID. I went to an Apple authorised service centre. They refused to repair it stating the product has been internally tampered. This is really bad service being provided by bestbuy. Now, I have a new iphone X, which is received from bestbuy in already damaged state.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Glad I switch to Apple from Android

    Posted
    Bugsmomma
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was always a android person till I was talked into this apple phone since other family members had apple. It wasn’t long before I was use the it. Having find my friends and FaceTime is a nice bonus. It does freeze up on me from time to time or the screen rotates and doesn’t want to rotate back right away. Some vehicles are not totally apple friendly but other than that I’m happy I have my iPhone X.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Too expensive for what you get

    Posted
    JohnBal
    • My Best Buy® Elite MemberElite Member

    The iPhone X is the latest and greatest when it comes to price. $900 minimum just for the phone. Then there is a $25 activation fee and a $50 case plus any additional accessories like a car charger. I walked out of the store short $1,250.00 The bells and whistles on this phone don't come close to justifying the price.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great phone, terrible Best Buy certified condition

    Posted
    Movieman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I upgraded from an iPhone 6 to this iPhone X, so it was a substantial upgrade in phone features and screen. Great phone. Really love it. Only took off 1 star because the Best Buy certified promise is the phone would come professionally cleaned. It was not. Fingerprints all over it. So I cleaned it after unboxing. It was in good condition overall though, no scratches.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    IPhone X

    Posted
    Medina04
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Got this phone for my son for christmas. He was happily surprised. I really love that Bestbuy offers the refurbished and gently used electronics. They are all good quality and checked out by the pros and it saves me some money. I myself am not an Apple fan but the kiddo is. And he is very happy with it.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Expensive smartphone

    Posted
    Chris
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It's an expensive iPhone and mine get stopped working after water contact I know it have ip67 but my iPhone 7 I had always used inside pools and never get damaged, I pay for a replacement and this drain the battery too fast and getting warmer and now it is repair center. It's very sad for an expensive phone.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    iPhone X

    Posted
    MarianaB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I’m in the process of upgrading all the corporate phones, for a group of 22. We’re going from a small Samsung product company to a small apple company, and so far there is just no comparison. An Apple phone is just superior. Faster processing, seamless transitions, better graphics, and simply a great product.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best ever iPhone!

    Posted
    Sailesh
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Without any doubt, this would easily go down as the best iPhone ever for now. The processor is amazing, and so is the OLED display on this version which makes things crystal clear to view. Camera is excellent (especially wide angle) and the wireless charging is a great feature finally on iPhones.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    iPhone X

    Posted
    Donna
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I love my iPhone X. The screen size is just perfect, it take great pictures and has good battery life. It just feels weird to use it at first because it doesn’t have the home button but after a few days I got used to it. Glad I got this phone and highly recommends it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing iPhone X

    Posted
    Soundwave9
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Ordered the unlocked iPhone X 64GB in Silver. The phone arrived in two days and I set it up with my T-Mobile account. It works great and is compatible with all networks including Verizon, Sprint, and AT&T.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Phone is good but not value for money

    Posted
    iphoneXbuyer
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I changed from Android to Apple and transition wasn't smooth. Apple's app didn't work, contacts didn't sync, Best Buy didn't offer any assistance. Camera is okay. Considering Apple discontinued this phone, it could have been offered at lower price.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent

    Posted
    Yash
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I am an iphone guy since beginning. I was in confusion whether to go with XS or X. Ultimately found out both are the same and there is no difference and on a discount price. Great phone.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Phone under 1K

    Posted
    Bubba
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have really enjoyed the phone & it has a beautiful screen to it . I think the only draw back from having the iPhone 7 Plus vs the iPhone X is the battery life. I feel the battery was a little better on the plus. The iPhone x is definitely faster .

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    took some getting used to

    Posted
    karen
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I upgraded my phone from the iPhone 7 and took some getting used to without the Home button on the bottom of the screen. Like it a lot though because it's not bulky or too big to put into my clutch purse.

    I would recommend this to a friend