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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.8 out of 5 stars with 315 reviews

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Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 315 reviews
  • Rated 4 out of 5 stars

    Beautiful iPhone and great value

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a beautiful iPhone however I had some issues with mine periodically it would freeze up and I even had problems with the rotation at one point it took 10 minutes till I was able to get it upright. I even had a few text messages that it wasn’t delivered. But I read some great reviews before I purchased it and I would agree that this phone is a great value and if I haven’t mentioned it’s absolutely gorgeous I would absolutely recommend this phone and the seller they reached out to me right away. Because of my issues is the only reason I give this review 4 stars. I would recommend that if you purchase this phone make sure that you purchase a case and a screen protector because you don’t want to lose your investment it’s just that beautiful. I truly love this phone and I’m sure you will too. You can buy everything on Amazon so go for it and don’t hesitate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recruited New Apple User

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been an IPhone user for years and decided to introduce my girlfriend to the culture. After setting phone up for her and demonstrating all the features, she constantly has it in her hand, as it has replaced her laptop, her digital camera and print newspaper. Finally convinced her to get rid of her landline phone. Asked her if she would like to upgrade to the newer IPhone 12 but she is resistant right now. I occasionally use her phone and must say it is significantly better than my ancient IPhone SE (1st. Generation). Price was very good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's a iPhone!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say, it is an iPhone. I like and have had multiple iPhone over the years. This was a step up from my iPhone 5S that was recommended by the salesperson to fit my needs. I need an unlocked phone for traveling outside the US and needing to switch SIM cards accordingly. This fit my needs. I have had the phone for about a year now without any issues. I took it to Canada and had no problems using the phone with the SIM card from there. If/when I have the opportunity to travel in Europe, I expect not to have any issues there either.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Best iPhone

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this iPhone to replace my old iPhone SE. This model isn't the latest, but it's way better than what I had before. It also isn't as expensive as the newer models that have functions I'll never use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Affordable version of iphone X

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my mom who is new to the iphone game. I like that it offers a decent screen with face ID. I think it gets the job done for someone who doesn’t need much from their phone. My mom uses a bunch of social media apps, she is a heavy phone user. Spends at at least 12 hours a day on her phone. She uses it for everything all the time, while cooking, cleaning, working, laying down. I think it was a good purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone makes typing and reading much easier than smaller iPhones with its large screen. The downside is that it is on the heavy side. I found that using a pop socket helps distribute the weight. I use a prepaid account and it was very easy to switch over from my old iPhone 5S to the new one. All of the settings and contacts from the old phone easily transferred by placing the phones next to each other.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    More than enough memory!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With this phone, I have not had to worry about running out of memory. Highly recommend buying an otter box or heavy duty case to protect your investment. The only cons are Siri isn’t as responsive as she was on my 6s and my sisters can get through the face lock.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Such a sweet phone

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally upgraded after 5 years to this, and it's a whole new world. wonderful device. love the no button feature, but didn't understand what all the fuss was about the "notch" until I got it. Now I get it. These phones cost half my mortgage for a month, but other than that, this phone is wonderful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    If not buying iPhone 13 buy XR

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Standard iPhone with features built to last, camera an display are excellent. Slightly heavy with protective cover, also be prepared to back photos every few months or buy iCloud storage as 64 gb is not sufficient, if you take pics every other day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I have no issues

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for the price, everything is working as expected, using it almost for a year Bought it from Best Buy back in November,talked to guys in store couldn’t choose online between IPhone 11 and IPhone XR ,with their help and explanation decided to buy XR , if you not using IPhone for pictures very often and don’t need night camera, XR is your phone .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am new to iPhone and I didn’t want to pay the 1k price . Does everything I need and more

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this phone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plan on using this for 4-5 years. I love not having a home button and the new swipe gestures. Wish the battery percentage was always visible though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second time buying IPhone XR. The first one I lost it after I used for one year. I bought it again because I couldn’t find a better phone. The batteries will last 2 days more the others iPhones. I would recommend to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This y first time I get I phone xr this really good I phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this iPhone for my daughter as a gift. She loves it easy to use and excellent price. I tried getting it with our phone company and it was so overpriced. Thanks to best buy I was able to get it same day. With a reasonable cost

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iphone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this as a gift to my friend. This is one of the best iphone with a sleek design and comfy to use. Camera is the best part of this phone with an amazing picture. Cannot go wrong this phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the best in the market

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Indeed the best mobile in the market, awesome camera, you will stop using your bulky DSLRs, very good resolution and vedio quality and at the best available price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great used iPhone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t mind getting it open box. It was nice to have a new iPhone at a lower price. Camera is great, it’s fast and I never have to wait for it to load. Bought a fast charger and it gets from 0-100 in 75 minutes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Have it to this day

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone so far that apple came up with. Not too expensive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, nice color and very fast. Would recommend to anyone

    I would recommend this to a friend