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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 432 reviews

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Rating by feature

  • Display

    Rating 4.9 out of 5 stars

  • Value

    Rating 3.0 out of 5 stars

  • Quality

    Rating 2.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers praise the MacBook Pro 13.3" for its strong performance, ease of use, and impressive battery life. Many appreciate the keyboard, design, and lightweight portability. However, some customers express concerns about the condition of the pre-owned laptops received and find the price to be high for the included storage and RAM. A few also mention the laptop can get quite warm during use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 432 reviews
  • Pros mentioned:
    Performance
    Cons mentioned:
    Condition

    Rated 1 out of 5 stars

    Great if you expected damaged outside

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift and all I can say was I was embarrassed to give it. The computer runs great, can't tell it was used but the outside had dents, discoloration, and scratches everywhere. It looked like someone threw it on the floor and then gave it to best buy. I wish I knew it would be that damaged before I purchased it, now I can't return it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Bought go my daughter

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter has used this laptop almost daily for nearly 2 years. Apple is reliable so we weren’t expecting any issues and didn’t have any.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs well, a little bit scratched up, but I just covered with stickers. I actually replaced the guts with 1TB SATA and 16GB. For a little bit of money into it’s a steal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MacBook Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great gift for a college student and reasonable priced. Completely functional as stated in description online. This allowed the ability to purchase what the individual wanted within my pocketbook limits.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use, Performance

    Rated 5 out of 5 stars

    Great MacBook for Beginner

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first decided to buy a Mac, I was a little skeptical to change to a new operating system completely different than the one I was used to my whole life, that is Windows. I had heard that the MacBook Pro was a great choice for starters like me. The first thing that came to my mind was, why do I want to switch to a Mac if all of my documents, programs, and applications are PC based? I don't want to go through the trouble of finding a compatible version of my favorite game or program. I did my research for months before I decided to buy it. I wanted to be completely convinced that I was making the right choice. I compared it with all these new laptops that were coming out, and read the reviews of each single one of them. I finally went for it and bought this new MacBook Pro 2011. I gotta tell you. I couldn't believe the amazing performance of this machine. I was stunned by its display, fast speed, ease of use, and awesome graphics. I am amazed! I can't believe I didn't switch to a Macintosh before! It is so easy to understand and entertaining to use. I find myself switching from one application to another just for the fun of it. Not to mention the power of the battery. It lasts me exactly seven hours. Now, the question I was hoping I would get an answer. What about my programs that are PC based? Well, I had no problem transferring all of my documents, programs, etc into my Mac. It wasn't an issue at all. This computer comes with a 4GB memory RAM by default. I went ahead and maxed it out to 8GB, which only cost me $100 to upgrade it (bought the memory online and installed it myself -super easy to do). So this thing is even faster than originally...unbelievable. I am so happy I finally made this choice. I highly recommend this computer to anyone, to include those that are used to PC and think that they will never get used to the Mac. Believe me... Once you see how amazing this computer is, you will never look back to a PC...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the money this was a great buy. If you don't want to pay full price for a Mac then this is the way to go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived as advertised. In great shap. Working just fine there’s refurbished apple product I’ve bought and verrry happy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Refurbished but very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality product to be refurbished and looked New when I received it . I will suggest to buy refurbished if you can afford a brand new Mac Pro.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Laptop

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still doing it’s job my daughter uses it for her job

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Performance, Speed

    Rated 5 out of 5 stars

    The Best Computer By Far

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Apple MacBook is an amazing product. For the regular everyday user to the heavy duty programmer or graphic designer the Mac out performs all the rest. There are several very distinguishable features that the Mac brings to the game that will always give it a leg up in the competition for best computer. I will discuss a few of these features that I’ve noticed first hand. First a description as to why I am a reputable source for this review, I purchased my Mac after about a six month stint using a top of the line Windows HP laptop. I am a freelance web designer so I require heavy-duty programs to be running simultaneously for extended periods of time. This is something that I quickly noticed the HP just couldn’t handle. After several days of extremely bad performance I was in need of change for a better more suitable machine. So, I bought a MacBook. The Mac, to me, is unbeatable. My MacBook is the baseline model with a 2.5Ghz Intel Core 2 Duo processor, 4GB of RAM, a 250GB hard drive and Mac OS X Snow leopard. My first impression out of the box was “WOW” it’s so shiny. The laptop itself is very sleek and the one-piece construction makes it quite durable. Upon turning it on you can already notice a huge difference in the speed that OS X loads compared to Windows 7. But the real test was still to come. After about a day I had all of my web design programs loaded on it ad was ready to put it to the real test. I started to work on a current web site job and immediately I could see how much better the MacBook was compared to my previous HP. I had three large programs open with multiple files inside each as well as music playing and a few large files downloading and it was like none of that was even happening, the Mac was scary fast. I can’t even begin to express how amazing the battery life is on this thing. Most Windows machines come with a 4 to 6 hour battery life, yeah, maybe if I’m not doing anything on it. My Mac battery lasted 11 hours even with a heavy workload. It didn’t stop there though; say you have a Windows computer. If you were to shut the lid of that laptop and have it set to not sleep it would probably die within 7 or 8 hours. Not my Mac, I can shut the lid with 20% battery life left and it will stay at 20% battery for more then a day before going down to 19%. This is just surreal. Which plays into how much this laptop costs. My MacBook which is the base model cost me $900. You may think that’s a steep price for a 13 inch laptop but you have to think about what I’ve told you about the superior performance this machine boasts. I think the battery life alone is worth the money not to mention you will never have to worry about viruses using a Mac, and computer crashes are a thing of the past as well. I would recommend this laptop to anyone looking for a powerful and reliable laptop for school, work, or anything else.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Eh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price of a laptop, no problems so far. Would recommend if you don’t have money for a brand new MacBook

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Macbook laptop purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a great experience at Best buy when I went to pick up my new computer. Easy to online order, and easy pick up close to my house.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok but scratched and doesn’t work as good as a new one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good price for good quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is great cosmetic wise, I have had no issues so far with the actually computer itself. Runs smoothly and very fast. Updated to Sierra.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the pc for my son for college and he loves it. I haven’t used it but as long as he’s happy with it so am I.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to stay budget friendly this semester and this was the way to go! I’m absolutely in love with this computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter is very happy with her computer. It does everything she needs. For refurbished it is in excellent condition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the computer. It came as a refurbished computer. It was in great shape and worked as advertised. I would for sure buy again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery doesn’t last too long but other than that it’s a solid laptop.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Screen is a little messed up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the mac book, only problem is that screen is a little messed up but it is refurbished.

    I would recommend this to a friend
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