Customer Ratings & Reviews

So I had originally purchased the 2017 MacBook Pro 13" with Touchbar earlier this week due to its sale price. However, after realizing it, the newer model was only $250 more. I figured for that little price difference it would be worth it to bump up to a faster performing machine. After getting home and doing some light configurations, (Downloading Office, listening to Apple Music, and surfing the web) I noticed that the chassis were a little warm on the sides. After further inspection i reached up to the touchbar and realized it was HOT. Not warm, but very hot. After discovering this I did some googling and discovered that this is a known issue that apple has not addressed yet. Apparently the computer is getting so warm that the CPU isnt even working at its fullest capabilities. In fact, its running SLOWER than the 2017 model?? I am a loyal Apple customer, this being my 3rd Mac in my lifetime. I admire the quality and reliability of their computers, so this is a very disappointing discovery. I hope Apple addresses the issue sooner rather than later. I gave it 3 starts because the computer itself is a great improvement since the last model in terms of screen, speakers and it is quite fast (when its not overheating). I plan on updating my review once there is a fix for this issue. But until then, its 3 starts from me. Do yourself a favor and hold off on the 2018 model until the issue is addressed. If you need a computer now, the 2017 model would be just fine.

NOTE: DO NOT DOWNLOAD CHROME ON 10.13 high sierra. It caused my new macbook pro to crash every few minutes. Even after I deleted Chrome the issue persisted. Upgrading to Mojave seemed to solve the issue, but I don’t know if there would be a problem if I installed Chrome again. On another note, one of my usb c ports has already stopped functioning and it crashes my macbook to plug in anything. I use a wacom tabled that required a usb plug. Apple says they will help me with that. I use my macbook pro for standard design purposes (photoshop, illustrator, etc.) generally ok, touch bar is pretty cool, i like the quieter keystrokes and it came with high sierra. If I could afford it, I’d definitely get the 15” instead. A 13” couldn’t really handle a large photoshop file with a bunch of smart objects. I think I was unlucky with this macbook pro that I’m using, so it’d still be good to get if you need one.

Love the Mac. Ease of use and functionality are as always but only giving it 3 stars because there is no built in compact disc compartment. Everything (accessories) have to be purchased separately as an upscale cost. Miss the old Mac. And the new prongs are a bit frustrating to deal with. You have to purchase an adapter separately to connect multiple devices, including USB cables. Wish I still had my old Mac.

Don’t get me wrong, Macbooks are super nice and all... but totally not worth the price. I am a college student, and even the cheapest Macbook was giving me payment anxiety... (not sure if that’s a thing). I decided to get the newest and most expensive Macbook because why not. I love photography so it was supposed to be great for that. Well, this thing froze up quite often for a new laptop, and it didn’t even allow me to submit any of my college assignments through the college website. It did have very good speakers, and the touch bar was a great addition... but Macbooks are too over priced. I actually returned this and bought a larger laptop (15.6 inch screen) with better memory and processing speed, along with the ability to convert it into a tablet or touch screen laptop. It was LESS THAN HALF the price of this Macbook, and so much better!!! Don’t get me wrong, it was super nice, but only if you can truly afford it. Macbooks are too overrated; or at least in my opinion. #brokecollegelife

too many bugs with this model; I am an apple person but this laptop can be very annoying at times. ease of use is very nice. other than the bar, this is no different than any other MacBook. problems- keyboard freezing, computer restarts sometimes for no reason and sometimes, its gets hot! I would recommend buying the next. model after the bugs have been. fixed.

Biggest complaint I've read is poor battery life. Apple says 13hrs, NOT A CHANCE. Lasts 2 hrs tops under normal use. Great product on tech stuff, my 17 yr old loves the touch bar, true Apple Zombies love it as long as they aren't the ones paying for it!! Price is far too high, I would have bought a samsung for 800 less if it were for me!!! Screen is vibrant but too small but this size is a good size in portability vs the 15". Quality is top notch but lets see what the reliability will be, too soon to tell. My kid says she would reluctantly recommend this laptop.

Easy to use not worth for the price could have bought something else for cheap

I got sold by the Touch Bar. Worst reason to by this Mac book pro. I could've just settled for a "normal" one. You could get so much more with other laptops for far less, too. I do love MacBooks, but had serious buyer's remorse after buying this laptop, and seriously considered returning for a refund. I would research more about what this laptop has to offer vs. other brands/platforms.

The product is well-made and well design it is sturdy and light

I would not recommend this model because when I was reviewing files off a portable usb hard drive, I was getting the spinning wheel which means loading. For the price that I paid for this laptop, I should expect it to run smoother than my 2013, 15 inch MacBook Pro retina model.

Its a decent computer but it had no ports that I needed to connect anything to it and it wasn’t compatible even when you got the adapter if you just want a computer for the brand go for it but anything that runs on Microsoft is better it’s hard to figure out how to use the computer

The computer worked great and didn't give me any problems! I had it for a couple weeks before I returned it because of the price! It's a great machine, but I could get other laptops that did the same for less. If you're into the apple ecosystem or just don't like windows, go for it.

My whole screen freezes and glitches out, especially after long use. MacBook Pro becomes VERY hot with use. Uncomfortable to even have in your lap because it will give heat burns.

I have used macbook air($999) for 4 yrs, but this device is not worth for $1800 as I did not feel any improvement

My purchase was a quick purchase fir a laptop there was much inventory at Best Buy so I took what they had , this was the beginning of Corona virus out break , I think was upsetting is the size of the screen I would have preferred a 15 inch but because of the rush I settled for the open box 13 inch The sales person was great and helpful and had many customers around him needing help , Best Buy in MT Vernon is a great store , as far as MAC is a good system is just the size of the screen

It's not bad! The only thing I hate is that you can't download apps like pandora Netflix or anything! I bought it with that in mind but was highly disappointed! You also have to download this virus thing but once you call the number provided it's to a foriegn country. Otherwise it's not a bad laptop. I wish I could flip it but again otherwise not bad... a little irritated because the dang thing cost be dang near $2,000....

I bought it not knowing all of the new updates they've made towards this line since 2011... There is no place to put a CD in if you're needing that and there are no USB ports.. thhose have been the biggest things I wish I knew going into this purchase. It also has random unexplainable glitches that can only be remedied by restarting the computer. Other than those things, it works okay. Idk if I'd recommend for high profile workloads such as video and photo production.

Excellent build quality and MacOS is great but this is a severely overpriced and underwhelming machine

After using the laptop for a couple of hours it was getting really hot.

Terrible - relaxed the touch ribbon and power outlets and screen due to it not coping well with humidity- all fixed under warranty but lost all my data - not it’s happened again with the whole screen just purple - I will buying the surface laptop like my wife did and has had zero issues